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There are good times ahead when reading this Joy Casino review. First, of course, we ensured that you would quickly find the info you need, starting with the coveted Joy Casino bonuses. But, it does not end here –what you will experience as a player, licencing, and gaming basics are all covered.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- A core component of our Joy Casino review was checking the platform's speed. The tool we used proved that the casino has a fast loading time, although slots may take a longer time to fully appear. We also appreciate that all the website's buttons are readily accessible, and the beige colour scheme is calming.
- As a primarily crypto gambling site, it does not feature many of the popular Kiwi payment methods. We also learned that the withdrawal time may vary significantly, although it takes 2 days on average. Even though cryptos have their benefits, you must not forget that they are volatile, especially for payouts.
- With over 2500 slots, this casino is one of the most well-equipped on the web. It also features famous providers like NetEnt, Yggdrasil, and the like. The live section has over 200 titles, offering Blackjack, Baccarat, and Roulette-style play.
- Joy Casino bonuses may not always be diverse. New players can opt for a first deposit bonus, which also counts as a welcome deal.
- When you launch the live chat, you will find prompt and skilled agents. On top of that, the operators are live 24/7, which is a great help in the case of an emergency. The sole minus in our book is that you cannot call them.
- Although a Curacao licence ensures the website's security, it is laxer than other authorities. As a result, we advise you to test the platform in practice mode before engaging in real money gameplay.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD5 | NZD100000 | 2 days | Baccarat, Blackjack, Craps, Jackpots, Keno, Live Casino, Roulette, Scratch cards, Slots, Sports betting, Table games, Video Poker | 2500 | 210 | Curacao | 100% up to NZD2000 | No |
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Table games -
Video Poker -
Scratch cards -
Slots -
Live Casino -
Roulette -
Keno -
Jackpots -
Craps -
Blackjack -
Baccarat
Joy Casino Review Table of Contents
Joy Casino bonuses
Playing with an incentive is the favourite of many New Zealand players. And occasionally, you may receive Joy Casino bonuses. They include:
Read more- No deposit deals;
- Free spins;
- Cashback offers;
- Match promotions.
Cashback will be active for all players periodically, and it generally imposes a 3x wagering requirement. However, you must also know that not all gaming products amount the same to your staking conditions. As such:
| Game type | Wagering contribution |
|---|---|
| Slots | 100% |
| Blackjack, Roulette, Video Poker, Sic Bo, Baccarat, Arcades, Casino Hold’Em, Craps, 2 Ways Royal | 5% |
Preventing irregular bonus play
Aside from the promotions themselves, know that the website has a zero-tolerance policy on abusive behaviour. If you:
- Deposit to activate a bonus and quickly withdraw;
- Create new accounts to abuse welcome rewards;
- Place bets in a group (syndicate);
- Bet on more than 20% the promotional value.
You risk forfeiting all bonus winnings. When it comes to general account management, you acknowledge that withdrawal requests will remove your promotional balance. Moreover, bonus credit is up for a payout only when you finish the wagering requirements if there are any.
Read less
Disclaimer:
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Casino overview
- Company name:
- Darklace Ltd
- Website:
- joycasino.com
- Online since:
- 2014
- Address:
- Arch. Makaroiu III 135 Emelle Building 4th floor 3021 Limassol Cyprus
- Curacao:
- 8048 / JAZ2014-006
We’re discussing a Darklace ltd brand. The company, originating in Limassol, Cyprus, has been aroundfor a while. Shortly after its incorporation, it aimed for a licence of practice. Then, it received it from Curacao eGaming, a gambling authority activating from 1996 onwards. As for the casino, it has been online since 2014, and it runs on a standalone platform.
Disclaimer
A point of contention in our Joy Casino review is that Curacao regulation is laxer compared to other authorities. As a result, we suggest you proceed with caution. Our recommendations include checking the website before wagering, using the practice mode and start playing with low-stake bets.
Registration process
When you create a new account, the casino will ask you to fill in personal details. These include your full name, residence, email address, phone number, and date of birth. Your email and name are also mandatory when you contact live chat support. Furthermore, the end of your registration process involves an activation link reaching your inbox – you have 24 hours to click it and finish your first login.
What comes after logging in?
Once your profile is established, there are some rules you must consider. Firstly, you attest that all the personal info you provided is accurate. Secondly, you must only own one account. As they may be proof of your abusing Joy Casino bonuses, duplicates will close, and you will need to forfeit all winnings associated with them. Also, every customer must be the owner of the payment methods he uses.
Be aware
The casino may refuse to refund the real balance of a duplicate account if it determines that you were depositing to abuse bonuses.
Recommendation
Although email activation links might seem like an obstacle, they are positive, in our opinion. They help ensure that it is you (and only you) accessing the new account.
User experience
The primary focus in our Joy Casino review is your experience as a player. As such, we thoroughly tested the website on multiple devices. We considered the following aspects:
- Mobile compatibility;
- The platform’s overall speed;
- Graphics;
- How accessible the information is.
To see the devices we used and be in our shoes, we created this handy table:
| Device | Internet | Browser |
|---|---|---|
| HP Envy x360 | 4G | Chrome |
| Sony Xperia 10 II Dual | 4G | Safari |
| Microsoft Surface Pro 7 Intel I3 | 4G | Firefox |
Desktop
When playing on a laptop, we also decided to test the platform’s speed with Webpagetest. The tool showed us that the casino has quick loading times: its sole minus in this department is the plethora of scripts blocking the page from launching.
We also enjoy the site’s graphics – the beige colour scheme is calming, and it also contrasts with the vivid shades of the games. The information is most often accessible, with handy buttons for support, T&Cs, and responsible gambling. Still, the information therein is not always the clearest.
Mobile
Even though the casino does not have a mobile app, its interface is compatible with smartphones. The speed and graphics translate properly to this medium, but navigation may be slightly more challenging. In addition, the list of games does not adapt to mobile, requiring extra time to select a title.
But how does it fare on a wider screen?
On the tablet, the situation is predominantly similar to the one we found on mobile. However, the plus side is that the wider screen allows for more mobility when browsing the gaming products you desire.
Joy Casino Games
This online platform from New Zealand displays a wide array of games and providers. If you’re looking for a title in particular, you may employ several filters:
- Software developer;
- Category of play;
- Novelty;
- Popularity.
Kiwi players can also filter pokies by their volatility. Furthermore, you have the option to ‘heart’ a product you enjoy. You will find it immediately under the ‘Liked’ subcategory. There is good news if you are a new gamer, too: to get acquainted with the platform, you can access practice mode.
Our Joy Casino review checked for the providers’ popularity, the number of play products, and gameplay diversity. Another factor is the gaming interface’s intuitiveness.
Slots
The gambling site boasts over 2500 pokie options. Out of this vast array, we found some of the most famous titles:
| Provider | Title | Bet limit |
|---|---|---|
| NetEnt | Neon Staxx | NZ$0.10 – NZ$10 |
| Yggdrasil | El Dorado Infinity Reels | NZ$0.20 – NZ$40 |
| Play’n Go | Legacy of Dead | NZ$0.10 – NZ$20 |
| Red Tiger | Hoard of Poseidon | NZ$0.10 – NZ$200 |
| iSoftBet | Hansel&Gretel Witch Hunters | NZ$0.20 – NZ$20 |
Table games
Albeit not as extensive as the live category, table fans have a few dozen titles to see here. Blackjack, Baccarat, and Roulette are par for the course, but you will also find the occasional Craps or Dragon Tiger title. Video Poker, once again, is sure to be present.
A Classic Blackjack section will require you to bet on at least NZ$1 and up to NZ$200, as will most other games available here. An exception comes in the form of Baccarat, especially its Real Baccarat iteration. There, the max bet will go as high as NZ$500.
Live Blackjack
In general, live Blackjack sessions will have higher minimum bet limits but lower max bets than the other available option: NZ$20 – NZ$50 for the minimal values and NZ$5000 for the highest thresholds.
Live Baccarat
Baccarat is often a high roller-centric game, with maximum limits going up to NZ$10000. However, the minimum limits are generally small, NZ$1 on average, so even low-stake bettors can try their hand and get acquainted with this play type.
Live Roulette
The live Roulette games provide an all-encompassing experience. High rolling players may go for titles with high maximum limits, like VIP Roulette (min: NZ$2 – max: NZ$10000) and most other available Roulettes. Moderately experienced players can go for the Russian Ruletka Live, which lets you bet as much as NZ$4000. You can play all on your own if you prefer – click on Salon Prive Roulette, and you will get all the privacy you desire. It is between you and the dealer.
Tips
To navigate the pokies section more efficiently, you can select the volatility level you desire. High rollers may go for higher variance titles, while we suggest new players start with the less volatile games.
Game providers
1X2 Gaming
2By2 Gaming
Ainsworth
Bet2Tech
Big Time Gaming
Bla Bla Bla Studios
Blueprint Gaming
Booming Games
Booongo
ELK Studios
Endorphina
Evolution Gaming
Foxium
Gaming Corps
Genesis Gaming
Golden Hero
Green Jade
Habanero
Hacksaw Gaming
Igrosoft
Iron Dog
iSoftBet
Kalamba
Lightning Box Games
Microgaming
NetEnt
Nolimit City
PG Soft
Plank Gaming
Play'n Go
Playson
Playtech
Pragmatic Play
Push Gaming
Quickspin
Rabcat
Real Dealer Studios
Realistic Games
Red Rake Gaming
Red Tiger Gaming
Relax Gaming
Ruby Play
Skywind Group
Spribe
Swintt
Thunderkick
Tom Horn Gaming
Vivo Gaming
Wazdan
Yggdrasil Gaming
Joy Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD5 |
| Max. cashout Industry standard: NZ$5,000 | NZD100000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 10 mins |
| KYC Time Industry standard: 2 days | 1 day |
| Slot games Industry standard: 500 | 2500 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD2000 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD5 | NZD100000 | 2 days | 10 mins | 1 day | 2500 | 100% up to NZD 2000 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
The minimum deposit amount stands at NZ$10, whereas the minimum for withdrawals is NZ$5. The maximum you can receive in payout is NZ$100000 per month, although each method will impose its specific limitations. When you ask to cash out, your request will go through processing, the duration of which may vary. The standard timeframe, however, stands at two business days. The longest possible timeframe is seven days, but only if you have to verify some of your documentation beforehand. Generally, however, the website will ask you to verify your account when you first deposit and claim a promotion.
Be aware
- You may only ask for two withdrawals in 24 hours; a third request will result in a 10% fee.
- The limits for crypto are written in New Zealand dollars – the casino will convert the amount to cryptocurrency when processing your transaction.
Multiple payout methods are cryptocurrency operators. Make sure you are aware of the fact that cryptos are highly volatile.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD20 | NZD80 | N/A | N/A | N/A |
|
NZD10 | NZD999999 | NZD600 | NZD20000 | N/A |
|
NZD20 | NZD15000 | N/A | N/A | N/A |
|
NZD20 | NZD800 | N/A | N/A | N/A |
|
NZD10 | NZD999999 | NZD1000 | NZD100000 | Instant |
|
NZD20 | NZD2500 | N/A | N/A | N/A |
|
NZD15 | NZD100000 | N/A | N/A | N/A |
|
NZD10 | NZD999999 | NZD20 | NZD20000 | Instant |
|
NZD10 | NZD10000 | N/A | N/A | N/A |
|
NZD5 | NZD20000 | NZD5 | NZD2000 | - |
|
NZD5 | NZD1000 | NA | N/A | N/A |
|
NZD10 | NZD999999 | NZD20 | NZD20000 | Instant |
|
NZD20 | NZD3000 | N/A | N/A | N/A |
|
NZD20 | NZD999999 | NZD60 | NZD2500 | Instant |
VIP
By wagering on this website, you may receive VIP status. To enter the tiered system, you must accrue loyalty (or ‘Comp’) points – you will get one for every NZ$100 you bet on slots and table games. For example, the site lists you as Novice at zero points, while the highest rank, Dark Knight, requires over 25000 such tokens.
Each level will unlock Joy Casino bonuses inaccessible to regular players.
Recommendation
Besides the exclusive offers, there is no information about any additional benefits of the VIPs, which is unconvenient for players that want to know more before joining this site.
Related casinos
Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
If you search for answers, you may contact the support team. Live chat support operates 24/7. Chat agents will handle standard inquiries, and they also inform players of claimable bonuses. Furthermore, numerous Joy Casino bonuses (for instance, the daily match offers) require a rep to activate them on your behalf.
Recommendation
The live chat team is helpful and friendly, receiving extra points in our Joy Casino review. On the other hand, we noticed that you could not contact the chat twice on the same day – you will have to send your second message by email.
Responsible gambling
The casino has a responsible gambling page, available from the website’s footer. It lists several methods of preventing compulsive play, including:
- Filters for minors;
- Self-assessment tests;
- Links to authorities in the field;
- Advice on how to cut down on gambling.
Other measures you may not know of
Even though these methods are not numerous, the list is not complete. Contacting live chat let us know that self-exclusion and account closure is also possible. A significant aspect of our Joy Casino review is that the agents themselves are trained to help people suffering from compulsive behaviours.
So, before claiming Joy Casino bonuses or otherwise engaging in gameplay, we suggest giving the safe gaming page a go, as well as have a chat with an agent.
Joy Casino Review - Pros and Cons
- Diverse gameplay;
- The most famous pokie providers;
- The live casino section has over 200 titles;
- Cashout limit higher than the average;
- Low minimum withdrawal;
- Efficient customer service;
- User-friendly platform.
- There are fees for specific payouts;
- High wagering to acquire comps;
- Not much information on the VIP section and other Joy Casino bonuses;
- Crypto withdrawals are not particularly secure.
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Anca Iamandi | Tudor Turiceanu | 3.9 / 5 | 8 Hours | 52 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Sep 2023 |
Joy Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!