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JackpotCity Casino Review

Min. deposit $5
Min. Withdrawal $50
Max. cashout
Payout time 3 days
Game types Baccarat, Bingo, Blackjack, Craps, Jackpots, Baccarat, Blackjack, Live casino, Roulette, Poker, Roulette, Scratchcards, Sic Bo, Slots, Table games, Video Poker
Slot games 600
Live games 130
Licenses Kahnawake Gaming Commission, MGA
Vip program No
  • Table games Table games
  • Video Poker Video Poker
  • Sic Bo Sic Bo
  • Slots Slots
  • Poker Poker
  • Roulette Roulette
  • Live casino Live casino
  • Roulette Roulette
  • Baccarat Baccarat
  • Blackjack Blackjack
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Bingo Bingo
  • Baccarat Baccarat
Deposit options Ecopayz, MasterCard, Neosurf, Neteller, Paysafecard, Skrill 1-TapRead more
Min deposit $5
Accepted currency ARS, BRL, CAD, CLP, EUR, GBP, INR, JPY, KRW, MXN, MYR, NOK, NZD, PLN, RUB, SEK, THB, USD
Payout options

Tips

Bonus funds expire within 2 months after being granted.

Be aware

If a bonus remains unused for more than 6 months, it will be forfeited along with any winnings generated by it.

Casino overview

Slots Slots JackpotCity Casino
Live casino Live casino JackpotCity Casino
Fast withdrawal Fast withdrawal JackpotCity Casino
VIP program VIP program JackpotCity Casino
Company name:
Bayton Ltd
Registration number:
C41970
Online since:
1998
Address:
9 Empire Stadium Street, GZIRA, GZR 1300,Malta

Kahnawake Gaming Commission:
00812
MGA:
MGA/B2C/145/2007

JackpotCity Casino NZ is a pioneer in the iGaming industry, with an experience of more than 20 years. The website was launched in 1998, and it continued to develop ever since, gaining not one but two gaming licences from the MGA and the Kahnawake Gaming Commission. The platform is part of the vast brand portfolio of Bayton Ltd., along with other well-known sites like Ruby Fortune Casino and Spin Casino. Bayton Ltd. is a Maltese company established in 2001, which generates an annual revenue of more than NZ$207million.

The site ensures a safe playing environment for its Kiwi customers. It protects their personal data and financial information through the latest SSL encryption technology. Moreover, it is committed to responsible gambling, incorporating several prevention tools. To make sure that these high standards are maintained, our team of experts checks the website regularly and updates the JackpotCity review from time to time to keep up with potential policy adjustments.

Registration process

Before going through the registration process, we must mention a few aspects that you should agree on:

  • You are allowed to open only one account.
  • You may not use the website’s services on behalf of another person.
  • You shall not make use of illicit funds.
  • You must only access the casino’s products for recreational purposes.
  • You’ll provide accurate personal details and update them whenever needed.

Now that we got that out of our way let’s move on to the actual registration walkthrough. Here’s how to create an account:

  1. Click on the button we provided to visit the site;
  2. Look for the ‘Sign Up’ icon;
  3. Complete the necessary information and choose a username;
  4. Press the ‘Register’ button.

Once your account has been created, you’ll have full access to JackpotCity Casino bonus codes and all other services. The account balance and your username are displayed above the toolbar. And if you click on the username, you can either change your password, view your profile, go to the help section or access responsible gambling tools.

The ‘Profile’ section is where you shall upload the necessary KYC documents. This procedure is mandatory for all New Zealand players to verify their identity and prevent fraudulent activities like underage gambling or money laundering. The documents can be any of these:

  • Photographic ID (passport, driving license);
  • Proof of address (bank statement, utility bill);
  • Proof of income (copy of a debit/credit card, photo of a virtual wallet account).

Keep in mind that JackpotCity Casino NZ has the right to run credit checks on cardholders via third-party organisations.

Tips

There is no need to activate your account via email or SMS.

Recommendation

Make sure that your KYC files do not surpass 10MB and are in a png, jpg, pdf or tiff format, otherwise the upload may fail.

Be aware

If the casino discover that you have self-excluded on any other gaming platform due to gambling issues, it might confiscate your winnings.

User experience

To offer our New Zealand readers an accurate JackpotCity Casino review, we tested the website using multiple devices. We explored its features and interfaces from the following:

Device Internet Browser
Asus Zenbook 14 Wifi Google Chrome
iPhone 11 Pro Max Wifi, 5G Safari
Ipad Air 4 4G Safari

Desktop

The website has a user-friendly interface, disposing of a search bar and several game filters. Everything is well-organised into sections, and the most important informational pages are located at the bottom of this site. Moreover, there is a unique ‘Dark Theme’ that can be selected to change the display style.

At the top of the main page, you shall see a toolbar with multiple options:

  • Bonus wheel (spin the wheel for daily prizes such as loyalty points, free spins or bonus credit);
  • Messages (daily notifications);
  • Promotions (all the available JackpotCity Casino bonus codes);
  • Bank (this is where you’ll deposit funds and request withdrawals);
  • Live chat.

This is the place to access all your account and website features. So, whenever you get confused by the layout, return to this toolbar.

We must also mention that after a certain period of inactivity, you shall be automatically logged out. Sometimes, this may occur due to software lags and glitches, but you are able to immediately sign back in.

Mobile

Those who are always on the go may access the casino from a mobile device such as a smartphone or a tablet. Just open a browser and type the casino’s name in the search bar. The interface looks almost the same, but it is optimised for a smaller screen.

Nothing changes in terms of games, account features, payment methods or online casino bonuses. Moreover, the loading speed might be even faster on a portable device.

iOS

Apart from mobile compatibility, a JackpotCity Casino app can be downloaded from the App Store. But make sure your device has the latest software version installed, as the app requires at least IOS 10.

The JackpotCity Casino app was last updated in February 2021, bringing a more modern design and several bug fixes to improve performance. Moreover, the main lobby was improved to offer a better user experience and easier navigation.

Be aware

The casino is not liable for downtime, server disruptions or other technical issues and cannot refund bets should any of these occur.

Games

You will see plenty of gaming categories containing products developed by well-known suppliers like Netent, Microgaming and Evolution when accessing the site. These include:

  • Slots
  • Jackpots
  • Table games
  • Live casino

Besides that, there are also scratch cards, virtual sports and bingo games available. Yet, these do not have designated sections, so you have to manually look for them using the search bar.

To ensure the highest quality, all games have been verified by eCOGRA, and they are regularly tested. Moreover, you may try them out in the ‘Demo’ mode first to make sure they work properly.

Slots

Our JackpotCity Casino review has uncovered over 400 slots with different themes and features. Some of the most popular titles of this much popular real money online pokies casino include Egyptian Tombs, Silver Seas, Mystic Shrine, Wacky Panda and Wild Catch. Remember that games might take a while to fully load. But once they are ready, their window may be expanded to full-screen mode.

JackpotCity Casino NZ also disposes of tournaments that you can find within the game section. These are divided into 3 categories: ‘In Progress’, ‘Starting Soon’ and ‘Completed’. On each tournament tab, you will see the rules, leaderboard, entry fee and prize pool.

But what is a tournament? It is usually a competition on a selected slots game in which multiple players participate. They are easy to play and do not require any skills. Here’s how it works:

  • Everyone must purchase an entry ticket;
  • Each player gets a certain number of credits and a time limit to play (you cannot replay any winnings);
  • The one who obtains the highest score wins.

Even though there is only one winner, the prize pool will be divided amongst all players. The winner will, of course, get the highest percentage.

Table games

This category includes over 50 Blackjack, Roulette, Baccarat and Poker products. Apart from that, a few Sic Bo and Red Dog options can be spotted. However, all these are mixed up with some live and bingo titles, so pay attention to the game’s name and icon.

Moreover, we advise installing the latest Adobe Flash Player version, as some games might not work without it. Unfortunately, you cannot see the minimum or maximum bets before entering a session. You will only be able to see them by accessing the game and selecting ‘Game Rules’ on its menu. But don’t worry, minimum bets go as low as NZ$1.

Live Roulette

Kiwi gamblers who prefer live Roulette games have 15 options to choose from. Here’s how to access them:

  1. Select ‘Real & Live’ on the top menu bar, right next to the casino’s logo;
  2. Click on one of the displayed game tabs to open the live lobby;
  3. Select Roulette and pick a game.

You shall repeat these steps for any other live game type.

To see the game’s betting limits, click the info icon in the bottom corner. The smallest bet starts from NZ$0,20, and maximum limits can reach up to NZ$4000. If you are wondering about the most popular titles, these are Lightning, Immersive and Instant Roulette. Yet, you will also spot international variations, such as American, French, Hindi and Arabic Roulette.

Live Blackjack

When it comes to the Blackjack category, this is probably the most extensive one. It includes over 70 games with bets ranging from NZ$2 to NZ$10000. If you are a highroller, you may choose titles that allow minimum bets of NZ$100, NZ$200 or even NZ$500.

Once you decide upon a game, make sure to check the available seats. These are usually displayed at the bottom of the game’s tab. Empty seats are marked with a green icon.

Live Baccarat

Baccarat enthusiasts dispose of more than 25 options of such kind. And if that’s not enough, this section also includes a few Sic Bo and Dragon Tiger games.

The smallest amount to be wagered on Baccarat games is NZ$2, and the maximum is NZ$10000. Each window shows the number of players that are already in the game. But a limit of players is not imposed, so you may join the game no matter how full it is.

As we were analysing the casino, we have noticed it hosts a great number of online live dealer games, so we thought it was an worthy addition to our live dealer casino list.

Game providers

1X2 Gaming
1X2 Gaming
Evolution Gaming
Evolution Gaming
Ezugi
Ezugi
Microgaming (Games Global)
Microgaming (Games Global)
Pragmatic Play
Pragmatic Play
Show more

JackpotCity Casino vs. Market Standards

Min. deposit

Industry standard: NZ$10

$5
Min. withdrawal

Industry standard: NZ$10

$50
Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

3 days
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

+3 days
Slot games

Industry standard: 500

600
Bonus

Industry standard: 100% up to NZ$200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
JackpotCity Casino

JackpotCity Casino

4.5/5
$5$503 daysFast+3 days600100% up to $ 400
Conquestador Casino

Conquestador Casino

4.3/5
$10$201 dayFast1 day2000200% up to $ 50
Ruby Fortune Casino

Ruby Fortune Casino

3.8/5
$5$50+3 daysFast3 days450100% up to $ 250
PlayOJO Casino

PlayOJO Casino

4.4/5
$10$11 dayFast1-2 days2500-
Casumo Casino

Casumo Casino

4.2/5
$20$203 daysFast3 days1500100% up to $ 1200
Gaming Club Casino

Gaming Club Casino

4.1/5
$5$50+3 daysFast2 days750-
Spin Casino

Spin Casino

4.4/5
$10$503 daysFast+3 days717100% up to $ 400
Wildz Casino

Wildz Casino

4.3/5
$10$201 dayFast1-2 days1000100% up to $ 500
Load more

Be aware

Any funds left in-play on any game for more than 90 days will be confiscated.

JackpotCity Casino Review - Payment Methods

Before playing any games, you must deposit funds into your account. If you are unsure how to deposit, follow this short walkthrough:

  1. Log into your account;
  2. Click the bank icon on the toolbar;
  3. Choose one of the available methods;
  4. Enter the amount you wish to deposit;
  5. Hit the ‘Deposit’ button.

As soon as you do that, the funds will reach your account instantly. This also applies when you claim JackpotCity Casino bonus codes. Furthermore, you don’t need to worry about processing fees, as there are none.

Once you request a cashout, it will automatically enter a pending stage of 24 hours. You can cancel the request during this timeframe, and the sum will be sent back to the account balance. To do that, click on the ‘Reverse Withdrawal’ button in the ‘Bank’ section. After the 24-hour period is over, the casino will start to process the request. This can take one or two more days. And remember that the site might verify your identity upon single or cumulative transactions of NZ$2000.

Payment Min deposit Max withdrawal
$5 No limits
MasterCard $5 N/A
Neosurf $5 N/A
Neteller $5 $35000
Paysafecard $5 N/A
Skrill Moneybookers $5 No limits
Visa $5 $50000
Skrill 1-Tap $5 N/A
Wire Transfer N/A No limits
Show more

Tips

You’re able to update or add additional payment details only by contacting customer support.

Recommendation

You should upload the KYC documents before requesting your first withdrawal to shorten the processing period.

Loyalty

Every player who joins JackpotCity Casino NZ will be automatically entered in their loyalty programme, comprising six levels: Bronze, Silver, Gold, Platinum, Diamond and Prive. These are upgraded by collecting loyalty points, which are earned every time you wager real funds. But remember that not all games will give you the same number of points. The table below shows some examples:

Game Amount wagered Loyalty points
Slots NZ$1 1
Table games NZ$5 1
Sic Bo, Roulette NZ$10 1
Video Poker and Baccarat NZ$20 1
Blackjack, Craps, Jacks or Better NZ$100 1

How does it work?

Everyone starts from Bronze and earns 2500 points on the first deposit. Players may also exchange points for bonus credit. To earn NZ$5 bonus funds, you must accumulate 5000 points.

The more points you earn, the faster you advance to the next loyalty stage. Every level comes with unique features and benefits, such as daily specials and exclusive JackpotCity Casino bonus codes. However, you will drop a level if you don’t accumulate the required number of points to maintain your current status. But where can you see your loyalty status? Well, you just have to follow these steps:

  1. Click on your username;
  2. Select ‘Loyalty’
  3. Another tab will pop up where you can view your status, the designated benefits, as well as an FAQ section with further information about the programme.

In the same area, you will also see loyalty specials for each level. These are exclusive features that you can benefit from on selected games. For example, you will generate 50% more winnings at the ‘Gold’ stage. These specials usually have an end date and will change every month.

Tips

You will not receive any loyalty points by wagering bonus funds.

Be aware

If you don’t redeem your points within 60 days of accumulation, they will expire.

Related casinos

Support

Phone:
No phone available
Live Chat:
2

For any issues or inquiries unanswered by our JackpotCity Casino review, Kiwi players should contact customer support via live chat. Unfortunately, phone support is not available, but live chat operators always offer prompt responses. The website also has an FAQ section that provides a few details on specific topics. However, this page is not very extensive.

For more serious matters, you should escalate a formal complaint. This must be emailed at [email protected] and should include the following:

  • Your username
  • Your first and last name
  • A detailed explanation of what happened
  • Any other important information, including evidence (if applicable).

Tips

When accessing the live chat, the operator may ask you to confirm your username and email.

Recommendation

Live chat operators are very quick to respond, but they may not always offer complete information. So, you might have to discuss with multiple operators to solve your query.

Be aware

If you escalate a complaint more than 6 months after the event occurred, it will not be considered.

Responsible gambling

As we reached the end of our JackpotCity Casino review, we shall remind New Zealand punters that they can use a variety of responsible tools to prevent gambling addiction. For example, you have the following options:

  • Deposit limits (daily, weekly, monthly);
  • Session reminders;
  • Self-exclusion;
  • Self-test;
  • The possibility to permanently close your account.

Above all, you’re able to view your gaming history to keep track of your spending and of the time spent online. That will also help you use JackpotCity Casino bonus codes responsibly.

And suppose you need further information on this matter. In that case, you may contact customer support or even access one the links and references provided on the website. These will be available in the ‘Information’ section of the Responsible Gaming page, along with the other tools presented above.

JackpotCity Casino Review - Pros and Cons

Pros
  • Large selection of live games;
  • Plenty of JackpotCity Casino bonus codes;
  • Paysafecard available for players in New Zealand;
  • No monthly cashout limit.
Cons
  • Slow KYC verification;
  • No Android or IOS apps;
  • No email address and phone number.

How we review

     
Reviewer
Reviewer
CasinoAlpha rating 9 / 10
Test Duration 5 Hours
Review Duration 18 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date Sep 2023
Adela Mariuta
AuthorAdela MariutaAuthor & Editor at CasinoAlpha

Adela enjoys exploring the in-depths of the gambling industry and gathering essential insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the casino gambling world, she likes taking long drives and listening to old-school music tunes.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!