PlayGrand Review & Bonus List

Registration process

Our NZ PlayGrand casino review will outline the steps towards your successful registration.

PlayGrand requires you to share some necessary information that guarantees your eligibility.

You will initially need to provide your name in full, your date of birth, a New Zealander physical address, and contact details, such as an email address and a phone number.

Your provided details will be subject to further verifications.

You are entitled to one profile. PlayGrand casino will suspend any duplicates.

PlayGrand Casino’s Verification Measures

You will receive the activation link via your email, which you need to access before being allowed to use the website.

Incompletion of this process leads to your profile’s suspension

You can finish the login details and email verification in under ten minutes.

However, while compiling our New Zealand PlayGrand casino review, we found that the following KYC procedures are more extensive and may take up to several days.

The platform may ask you to submit supporting ID or other documents. Noncompliance on your part results in complications and even an overall suspension of your profile and betting capabilities.

Due to concerns regarding money laundering, PlayGrand will try to verify your ownership of any payment methods and the source of your funds.

If your account is lost, the website agrees to return your provided funds, although all winnings are null.

Keep Your New Zealand Account Secure

PlayGrand gives you access to available services under the agreement that the profile is for your sole use.

If a third party accesses your account, you are deemed solely responsible.

Closing your NZ Account

You can choose to close your account at any time and for any reason. This being said, conditions apply.

The website agrees to reimburse only undisputed account balance. Thus, you might lose any active bet or PlayGrand bonuses in this process.

Most prohibited actions mentioned in our NZ PlayGrand casino review lead to your account being forcibly closed.

Account Inactivity

If you fail to log in and out for 12 consecutive months, your New Zealand account becomes inactive.

PlayGrand will send you a reminder via the provided email, after which you must log in within 30 days.

Failure to do so leads to a monthly NZ$5 fee, or the whole of your balance if it is lower than this. If the balance is empty, no more fees are deducted.

An inactive profile with a zero balance will be immediately closed.

User experience

One essential part of doing our PlayGrand casino review was testing the site’s performance on multiple devices, in various conditions, and via different browser software.

You would not find any use in our PlayGrand casino review if our hardware and software setups differed significantly from those of the average New Zealander.

Thus, here are the methods we employed for testing the platforms during the research for the PlayGrand casino review.

Desktop

The interface is straightforward, as is the chosen design. The two-colour palette used will facilitate intuitive and easy access to most facilities.

You generally won’t find yourself in a situation where you cannot locate the feature you require, a proof of transparency and professionalism.

We did encounter some minor window scaling issues. For instance, if you access the website from a smaller tab, some relevant interface links may disappear.

Additionally, PlayGrand provides the option of downloading a desktop variant of its platform.

Connection and background performance-wise, PlayGrand did well.

For our PlayGrand casino review, we used the GTmetrix trusted testing tool. The platform obtained a 72% rating for performance and a 93% rating per structure on relevant servers.

This will only mean that Kiwi users will encounter no technical issues with PlayGrand.

Mobile

PlayGrand does not have any dedicated apps for mobile devices.

Nonetheless, the platform’s browser accessibility and performance for phones and tablets are on par with its desktop version. Everything, up to all available PlayGrand bonuses, is there.

The interface adapts well and has no outstanding issues. All the essentials are there, and they’re conveyed intuitively.

Like scaled windows on the desktop version, the sole caveat is that you may not find some relevant links via mobile devices.

Loyalty

PlayGrand will reward you with loyalty points for every NZ$10 stake made on its platform. While such prizes come immediately and simply by gambling on the website, we provide you with the following platform to help you earn as much from the loyalty system.

For each NZ$10 wager, NZ users will get:

Once accumulating 200 points, you may claim NZ$1 from your account.

A total of 1000 points entitles you to an additional PlayGrand bonus amount of NZ$5. You may claim a maximum of 10000 loyalty points in one day.

Since sums derived from loyalty points function similarly to any other PlayGrand bonus, they have a set NZ$5 maximum bet.

Responsible Gambling

Any time you log in and check your profile, you will see a dedicated, responsible gambling window. Here you can access several systems meant to give you the power and control over your activity and habits on the platform.

• Self-Imposed Limitations

By going onto your profile page, you can at any time choose a threshold for the maximum amount you decide to add.

The limit will act either daily, weekly, or monthly. This is also your choice.

Additionally, you can set a duration limit ranging from 30 minutes up to six hours.

• Reality check

You don’t always need to set time limitations, as PlayGrand casino provides an automated hourly reality check.

The pop-up window will provide you not only with a time reminder, along with your bets and losses but also with the option to cancel or continue to play.

• Time-Out

The time-out period may vary between 24 hours and six weeks. By proceeding so, you will not be able to access your account for the agreed-on period.

In this set period, your balances remain intact, and active wagers are credited to your account. Though, you cannot access your funds, deposited or awarded, before the cool-oof period has elapsed.

• Account Closure

You can request your account be closed via PlayGrand casino’s customer support.

Any closed profile can be reopened by the same method, so do not fear losing your rights of access forever.

• Accessing Account History

You can easily see your spending and the products you have gambled on by visiting the My Account section on the platform.

• Self-exclusion

PlayGrand casino will have to take all reasonable steps to prevent you from further gambling.

You may choose to be excluded for a set time or indefinitely.

Cancelling your self-exclusion will take effect after an internal review and following either 24 hours or seven days if you chose indefinite exclusion.