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PlayGrand Casino Review

Min. deposit $10
Min. Withdrawal $10
Max. cashout
Payout time 1-2 days
Game types Baccarat, Bingo, Blackjack, Craps, Jackpots, Keno, Baccarat, Blackjack, Live casino, Roulette, Online Lottery, Poker, Roulette, Scratchcards, Sic Bo, Slingo, Slots, Table games, Video Poker
Slot games 3600
Live games 430
Licenses MGA, Swedish Gambling Authority, UK Gambling Commission
Vip program No
  • Slots Slots
  • Sic Bo Sic Bo
  • Slingo Slingo
  • Poker Poker
  • Roulette Roulette
  • Bingo Bingo
  • Online Lottery Online Lottery
  • Blackjack Blackjack
  • Live casino Live casino
  • Keno Keno
  • Baccarat Baccarat
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Table games Table games
  • Roulette Roulette
  • Video Poker Video Poker
  • Baccarat Baccarat
Deposit options Maestro, MasterCard, MuchBetter, Neosurf, Skrill Moneybookers, Visa
Min deposit $10
Accepted currency NZD
Payout options

Usability

One essential part of doing our PlayGrand review was testing the online casino‘s performance on multiple devices, in various conditions, and via different browser software.

You would not find any use in our PlayGrand casino review if our hardware and software setups differed significantly from those of the average New Zealander. Thus, here are the methods we employed for testing the platforms during our research, which are always used when it comes to casino reviews.

Device Internet Browser
LENOVO IdeaPad 3 15IIL05 Wi-Fi Google Chrome, Microsoft Edge, Opera
iPhone X 4G, Wi-Fi Google Chrome, Safari
Samsung Galaxy Tab S6 Lite 4G, Wi-Fi Google Chrome, Microsoft Edge

Desktop

The interface is straightforward, as is the chosen design. The two-colour palette used will facilitate intuitive and easy access to most facilities.

You generally won’t find yourself in a situation where you cannot locate the feature you require, a proof of transparency and professionalism.

We did encounter some minor window scaling issues. For instance, if you access the website from a smaller tab, some relevant interface links may disappear.

Additionally, PlayGrand provides the option of downloading a desktop variant of its platform.

Connection and background performance-wise, PlayGrand did well.

For our PlayGrand casino review, we used the GTmetrix trusted testing tool. The platform obtained a 72% rating for performance and a 93% rating per structure on relevant servers.

This will only mean that Kiwi users will encounter no technical issues with PlayGrand.

Mobile

PlayGrand does not have any dedicated apps for mobile devices, which is a shame. Nonetheless, the platform’s browser accessibility and performance for phones and tablets are on par with its desktop version. Everything, up to all available PlayGrand bonuses, is there.

The interface adapts well and has no outstanding issues. All the essentials are there, and they’re conveyed intuitively.

Like scaled windows on the desktop version, the sole caveat is that you may not find some relevant links via mobile devices.

Registration Process

Our NZ PlayGrand Casino review will outline the steps towards your successful registration.

PlayGrand requires you to share some necessary information that guarantees your eligibility. You will initially need to provide your name in full, your date of birth, a New Zealander physical address, and contact details, such as an email address and a phone number.

Your provided details will be subject to further verifications. You are entitled to one profile since PlayGrand Casino will suspend any duplicates.

PlayGrand Casino’s Verification Measures

You will receive the activation link via your email, which you need to access before being allowed to use the website. Incompletion of this process leads to your profile’s suspension. You can finish the login details and email verification in under ten minutes.

However, while compiling our New Zealand PlayGrand casino review, we found that the following KYC procedures are more extensive and may take up to several days. The platform may ask you to submit supporting ID or other documents. Noncompliance on your part results in complications and even an overall suspension of your profile and betting capabilities.

Due to concerns regarding money laundering, PlayGrand will try to verify your ownership of any payment methods and the source of your funds. If your account is lost, the website agrees to return the funds you provided, although all winnings are null.

Keep Your New Zealand Account Secure

PlayGrand gives you access to available services under the agreement that the profile is for your sole use.

If a third party accesses your account, you are deemed solely responsible.

Closing your NZ Account

You can choose to close your account at any time and for any reason. This being said, conditions apply. The website agrees to reimburse only the undisputed account balance. Thus, you might lose any active bet or PlayGrand bonuses in this process.

Most prohibited actions mentioned in our NZ PlayGrand casino review lead to your account being forcibly closed.

Account Inactivity

If you fail to log in and out for 12 consecutive months, your New Zealand account becomes inactive. PlayGrand will send you a reminder via the provided email, after which you must log in within 30 days. Failure to do so leads to a monthly $5 fee or the whole of your balance if it is lower than this. If the balance is empty, no more fees are deducted.

An inactive profile with a zero balance will be immediately closed.

PlayGrand Casino Review - Payment Methods

Your profile has a dedicated deposit tab. Here, you will find all available deposit methods.

The currency you must use defaults to that of your country. Thus, NZ players will be using the New Zealand Dollar for transactions.

How to Proceed with Withdrawing Funds

The first step you must complete is proceeding with verification checks successfully. All minimum deposits you made will need to be confirmed, as well as any specific conditions, promotional or otherwise, complied with.

Your cash-outs will be withheld until these steps are completed.

PlayGrand requires you to use the same method you employed for adding funds when requesting your money back, if available. Otherwise, it will ask you to offer a secondary method available for users from New Zealand.

Cash-out Conditions

Ensure that you have added some funds during your account’s use and wagered it in full at least once.

Additionally, PlayGrand will perform checks for all transactions to detect and prevent any suspicious activity. One red flag you might unknowingly and unintentionally raise is that of non-wagered sums. Make sure to have used your deposits before requesting any sum.

Also, any transactions that exploit currency exchange rates are similarly prohibited and can lead to your winnings being forfeited. There is a weekly maximum withdrawal limit set at $ 10000 for all non-VIP Kiwi players, so remember that you might need a more extended period to request all your larger winnings.

Payment Min deposit Max withdrawal
Maestro $10 $40000
MuchBetter $10 $40000
Neosurf $10 N/A
Skrill Moneybookers $10 $40000
Visa $10 $40000
MasterCard $10 $40000
Wire Transfer N/A $40000
Show more

Slot Games

Slots Verdict

PlayGrand has 2100 pokies. But it is not only the sheer number of pokies that should attract your attention, as the casino has a lot more to offer. Our PlayGrand casino review will explain what.

The website has pokies from many top-tier developers. In fact, PlayGrand has one of the most impressive lists of providers.

New players will indeed be acquainted with Play’n GO’s games, Book of Dead, Legacy of Egypt, or Reactoonz, as these are the games of choice for many PlayGrand bonuses.

PlayGrand additionally provides 26 Jackpot games to its New Zealand user base.

Jackpot wins have a maximum payout of $250000. Any Jackpot prize exceeding the maximum pay-out may take up to 30 days to be paid.

Live Blackjack

You may find the one live blackjack entry to be lacklustre. While writing our PlayGrand casino review, we were bewildered by the way Evolution Gaming, the primary live casino provider, organizes its games.

Here is how it works:

  • When selecting the sole Live Blackjack title, you are met with a staggering 129 Live Dealer Blackjack variants.
  • And they are not just reiterations. You can choose from Classic, VIP, Speed, Silver, Platinum and even Infinite versions.
  • The betting limits differ accordingly, with the lowest being $2, for Infinite Blackjack, while the highest being $20000 on Blackjack Grand VIP or Blackjack Diamond VIP.

Live Baccarat

You will find that the same goes for live baccarat: there is one entry in the Live Casino lobby, with 17 extra rooms.

Whether it is Speed Baccarat, the standard version, or No Commission Baccarat, the betting thresholds stay at $2 and $30000 all around.

Additionally, Baccarat is lumped in with Dragon Tiger and Super Sic Bo rooms.

Live Roulette

Live roulette is not much different, only that you get just 11 rooms. These will include Lightning Roulette, Immersive Roulette, Auto Roulette, French Roulette, VIP games, or even a Double Ball version.

Your betting amount options will be somewhere in between the lowest $0.20 sum for Auto-Roulette and $20000, which is the maximum for most titles.

Table Games

PlayGrand has a substantial number of 48 table games, ranging from several roulette offers to different card games, including poker, blackjack, or Baccarat.

Betting limits vary greatly, but here are some examples:

Game Minimum Bet Maximum Bet
Classic Blackjack Gold $1 $200
Blackjack Neo $1 $3000
European Roulette $0.25 $1000
All Aces Poker $0.25 $200
Baccarat $5 $500/Banker, $100/Tie
100 Bit Dice $0.01 $1000
The French Roulette $0.25 $10000

While researching the website for our PlayGrand casino review, we were pleasantly surprised by the sheer amount of variation in betting limits and table games.

Game providers

1X2 Gaming
1X2 Gaming
4The Player
4The Player
Adoptit Publishing
Adoptit Publishing
AGS
AGS
Ainsworth
Ainsworth
Alchemy Gaming
Alchemy Gaming
All41 Studios
All41 Studios
Apollo Games
Apollo Games
Asylum Labs
Asylum Labs
Bally
Bally
Barcrest
Barcrest
BB Games
BB Games
Betdigital Ltd
Betdigital Ltd
Big Time Gaming
Big Time Gaming
Bla Bla Bla Studios
Bla Bla Bla Studios
Black Pudding
Black Pudding
Blueprint Gaming
Blueprint Gaming
Bulletproof Gaming
Bulletproof Gaming
Cayetano Gaming
Cayetano Gaming
Chance Interactive
Chance Interactive
Colossus Bets
Colossus Bets
CoreGaming
CoreGaming
Crazy Tooth Studio
Crazy Tooth Studio
D-tech Gaming
D-tech Gaming
Electric Elephant
Electric Elephant
ELK Studios
ELK Studios
Endemol Studios
Endemol Studios
Eurostar Studios
Eurostar Studios
Evolution Gaming
Evolution Gaming
Eyecon
Eyecon
Fantasma Games
Fantasma Games
FELT
FELT
Fortune Factory
Fortune Factory
Foxium
Foxium
FugaGaming
FugaGaming
Gameburger Studios
Gameburger Studios
Games Inc
Games Inc
Games Warehouse
Games Warehouse
GamesLab
GamesLab
Genesis Gaming
Genesis Gaming
Gold Coin Studios
Gold Coin Studios
Golden Rock Studios
Golden Rock Studios
Green Jade
Green Jade
Hacksaw Gaming
Hacksaw Gaming
Half Pixel
Half Pixel
High 5 Games
High 5 Games
Hurricane
Hurricane
Imagina
Imagina
Inspired Gaming Group
Inspired Gaming Group
Iron Dog
Iron Dog
Jade Rabbit Studios
Jade Rabbit Studios
Kalamba Games
Kalamba Games
Leander Games
Leander Games
Lightning Box Games
Lightning Box Games
Live5 Gaming
Live5 Gaming
Magic Dreams
Magic Dreams
MaxWin Gaming
MaxWin Gaming
Merkur Gaming
Merkur Gaming
MetaGU
MetaGU
Microgaming (Games Global)
Microgaming (Games Global)
Mutuel Play
Mutuel Play
Neon Valley Studios
Neon Valley Studios
Nolimit City
Nolimit City
Northernlights
Northernlights
NYX
NYX
Old Skool Studios
Old Skool Studios
PearFiction Studios
PearFiction Studios
PG Soft
PG Soft
Pirates Gold Studio
Pirates Gold Studio
Play'n Go
Play'n Go
Playko
Playko
Playson
Playson
Pragmatic Play
Pragmatic Play
Probability Jones
Probability Jones
Pulse 8
Pulse 8
Push Gaming
Push Gaming
Quickspin
Quickspin
Rabcat
Rabcat
Realistic Games
Realistic Games
Red7
Red7
Reel NRG
Reel NRG
Reel Time Gaming
Reel Time Gaming
Reflex Gaming
Reflex Gaming
Relax Gaming
Relax Gaming
Revolver
Revolver
Sapphire Gaming
Sapphire Gaming
Seven Deuce Gaming
Seven Deuce Gaming
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Side City Studios
Side City Studios
Sigma Gaming
Sigma Gaming
Silverback Games
Silverback Games
Skillzz Gaming
Skillzz Gaming
Skywind Group
Skywind Group
Slingo Originals
Slingo Originals
Snowborn
Snowborn
Spearhead
Spearhead
Spieldev
Spieldev
Spin Play
Spin Play
StakeLogic
StakeLogic
STHLM Gaming
STHLM Gaming
Storm Gaming
Storm Gaming
Sunfox Games
Sunfox Games
Swintt
Swintt
Switch Studios
Switch Studios
The Games Company
The Games Company
Thunderkick
Thunderkick
Touchstone Gaming
Touchstone Gaming
Triple Edge Studios
Triple Edge Studios
Wazdan
Wazdan
Wild Streak Gaming
Wild Streak Gaming
World Match
World Match
YoloPlay
YoloPlay
Show more

PlayGrand Casino vs. Market Standards

Min. deposit

Industry standard: NZ$10

$10
Min. withdrawal

Industry standard: NZ$10

$10
Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

3600
Bonus

Industry standard: 100% up to NZ$200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
PlayGrand Casino

PlayGrand Casino

4.3/5
$10$101-2 daysFast1-2 days3600100% up to $ 300
Conquestador Casino

Conquestador Casino

4.3/5
$10$201 dayFast1 day2000200% up to $ 50
Ruby Fortune Casino

Ruby Fortune Casino

3.8/5
$5$50+3 daysFast3 days450100% up to $ 250
PlayOJO Casino

PlayOJO Casino

4.4/5
$10$11 dayFast1-2 days2500-
Casumo Casino

Casumo Casino

4.2/5
$20$203 daysFast3 days1500100% up to $ 1200
Gaming Club Casino

Gaming Club Casino

4.1/5
$5$50+3 daysFast2 days750-
Spin Casino

Spin Casino

4.4/5
$10$503 daysFast+3 days717100% up to $ 400
Wildz Casino

Wildz Casino

4.3/5
$10$201 dayFast1-2 days1000100% up to $ 500
Load more

Related casinos

Customer Support

Phone:
No phone available
Live Chat:
2

There’s no need to scour for the website’s contact details. Our PlayGrand casino review will provide relevant info regarding all facets of communication. Whether you require help with transactions or need further info regarding a PlayGrand bonus, you can use the email address or the Live Chat option.

The latter has an especially novel system. After your first few conversations, you have the option to assign a four-digit PIN. This shortens the process for your queries by sidestepping the verification process done by PlayGrand’s operators. Remember that the customer support team may, at times, provide you with instant NZ PlayGrand bonuses.

You may, in turn, request to remove active PlayGrand bonuses with the help of customer support. The casino also has a set procedure for placing a complaint. Our New Zealand PlayGrand Casino review will summarize the essentials:

How to Raise a Complaint

  1. You must try to solve any issue with the help of customer support facilities. Only upon the dissatisfaction of this resolution may you proceed.
  2. The customer support host can communicate your issue further to the Support Host’s Team Leader. In this instance, your query is deemed a complaint, and it will have a Case ID you need to remember in further discussions.
  3. The resolution offered by the Team Leader is final for the website.

Note that you may contact one of the Alternative Dispute Resolution (ADR) providers if you remain dissatisfied. The decision of these entities will supersede that of the website.

PlayGrand provides links and information about eCOGRA, a recognized ADR agency.

The standard response time for a complaint’s resolution is 10 days. PlayGrand Casino will notify you if the period is to be extended.

Our PlayGrand casino review from New Zealand instructed you on how to proceed with complaints in the best manner for you.

Casino Reputation

Slots Slots PlayGrand Casino
Live casino Live casino PlayGrand Casino
Fast withdrawal Fast withdrawal PlayGrand Casino
VIP program VIP program PlayGrand Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
playgrand.com/nz
Online since:
2015
Address:
85 St John Street, Valletta, VLT1165, Malta

MGA:
 MGA/B2C/370/2017
UK Gambling Commission:
052894-R-329546-004
Swedish Gambling Authority:
18Li7478

Founded in 2015, PlayGrand is a white-label casino owned and operated by White Hat Gaming Limited. The company appeared in 2012, and it employs personnel amounting to over 170 individuals spread across five global office locations.

Already a notable entity on the market, PlayGrand’s proprietary is a facilitator for well over 100 game providers, offering all essential services for such platforms to function smoothly.

PlayGrand’s licenses come from three of the strictest iGaming regulators out there. Its accreditation should only strengthen your trust in its fairness and legitimacy.

Responsible Gambling

Any time you log in and check your profile, you will see a dedicated, responsible gambling window. Here you can access several systems meant to give you the power and control over your activity and habits on the platform.

  • Self-Imposed Limitations

By going onto your profile page, you can at any time choose a threshold for the maximum amount you decide to add.

The limit will act either daily, weekly, or monthly. This is also your choice.

Additionally, you can set a duration limit ranging from 30 minutes up to six hours.

  • Reality check

You don’t always need to set time limitations, as PlayGrand casino provides an automated hourly reality check.

The pop-up window will provide you not only with a time reminder, along with your bets and losses but also with the option to cancel or continue to play.

  • Time-Out

The time-out period may vary between 24 hours and six weeks. By proceeding so, you will not be able to access your account for the agreed-on period.

In this set period, your balances remain intact, and active wagers are credited to your account. Though, you cannot access your funds, deposited or awarded, before the cool-oof period has elapsed.

  • Account Closure

You can request your account be closed via PlayGrand casino’s customer support.

Any closed profile can be reopened by the same method, so do not fear losing your rights of access forever.

  • Accessing Account History

You can easily see your spending and the products you have gambled on by visiting the My Account section on the platform.

  • Self-exclusion

PlayGrand Casino will have to take all reasonable steps to prevent you from further gambling.

You may choose to be excluded for a set time or indefinitely.

Cancelling your self-exclusion will take effect after an internal review and following either 24 hours or seven days if you choose indefinite exclusion.

VIP Program

PlayGrand will reward you with loyalty points for every $10 stake made on its platform. While such prizes come immediately and simply by gambling on the website, we provide you with the following platform to help you earn as much from the loyalty system.

For each $10 wager, NZ users will get:

Game type Points earned
Pokies 2
Scratch Card Games 2
Bingo 1
Video Poker 1
Blackjack 0.50
Roulette 0.25

Once accumulate 200 points, you may claim $1 from your account.

A total of 1000 points entitles you to an additional PlayGrand bonus amount of $5. You may claim a maximum of 10000 loyalty points in one day.

Since sums derived from loyalty points function similarly to any other PlayGrand bonus, they have a set $5 maximum bet.

CasinoAlpha's Verdict

Playgrand is a trustworthy online casino with a wide variety of top games, generous bonuses, and solid customer support. Backed by major providers and holding licenses from the UK Gambling Commission and Malta Gaming Authority, Playgrand offers a safe, regulated gambling environment. Though the withdrawal times could be faster, overall, Playgrand provides an enjoyable online casino experience worthy of recommendation to players seeking a new site.

PlayGrand Casino Review - Pros and Cons

Pros
  • Over 2500 games
  • A solidly implemented interface
  • Downloadable desktop app available
  • Permissive maximum deposit limit
  • 24/7 customer support
Cons
  • Unclear monthly pay-out limits
  • No phoneline support
  • Some minor scaling and game catalogue issues

How we review

     
Reviewer
Reviewer
CasinoAlpha rating 8.6 / 10
Test Duration 5 Hours
Review Duration 7 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date Mar 2024
Adela Mariuta
AuthorAdela MariutaAuthor & Editor at CasinoAlpha

Adela enjoys exploring the in-depths of the gambling industry and gathering essential insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the casino gambling world, she likes taking long drives and listening to old-school music tunes.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!