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PlayGrand Casino Review
![PlayGrand Casino Logo](https://casinoalpha.co.nz/wp-content/uploads/2023/09/PlayGrand-Casino-300x150.png)
9.0/10 |
7.6/10 |
9.8/10 |
8.8/10 |
9.8/10 |
Overview
Min deposit | $10 |
Payout time | 1-2 days |
Slot games | 3600 |
Live games | 430 |
![Visa](https://casinoalpha.co.nz/wp-content/uploads/2021/05/visa.png)
![MasterCard](https://casinoalpha.co.nz/wp-content/uploads/2021/05/mastercard.png)
![Skrill Moneybookers](https://casinoalpha.co.nz/wp-content/uploads/2021/05/Skrill-Moneybookers.png)
![Neosurf](https://casinoalpha.co.nz/wp-content/uploads/2021/05/Neosurf.png)
![MuchBetter](https://casinoalpha.co.nz/wp-content/uploads/2021/05/muchbetter.png)
![Maestro](https://casinoalpha.co.nz/wp-content/uploads/2021/05/Maestro.png)
Legit and fairness
Casino T&C Reasonable Terms |
Bonuses T&C Restrictive Terms |
Responsible Gaming 11 Options |
Any time you log in and check your profile, you will see a dedicated, responsible gambling window. Here you can access several systems meant to give you the power and control over your activity and habits on the platform.
- Self-Imposed Limitations
By going onto your profile page, you can at any time choose a threshold for the maximum amount you decide to add.
The limit will act either daily, weekly, or monthly. This is also your choice.
Additionally, you can set a duration limit ranging from 30 minutes up to six hours.
- Reality check
You don’t always need to set time limitations, as PlayGrand casino provides an automated hourly reality check.
The pop-up window will provide you not only with a time reminder, along with your bets and losses but also with the option to cancel or continue to play.
- Time-Out
The time-out period may vary between 24 hours and six weeks. By proceeding so, you will not be able to access your account for the agreed-on period.
In this set period, your balances remain intact, and active wagers are credited to your account. Though, you cannot access your funds, deposited or awarded, before the cool-oof period has elapsed.
- Account Closure
You can request your account be closed via PlayGrand casino’s customer support.
Any closed profile can be reopened by the same method, so do not fear losing your rights of access forever.
- Accessing Account History
You can easily see your spending and the products you have gambled on by visiting the My Account section on the platform.
- Self-exclusion
PlayGrand Casino will have to take all reasonable steps to prevent you from further gambling.
You may choose to be excluded for a set time or indefinitely.
Cancelling your self-exclusion will take effect after an internal review and following either 24 hours or seven days if you choose indefinite exclusion.
Deposits & Withdrawals Methods
Min deposit | $10 |
Min. Withdrawal | $10 |
Payout time | 1-2 days |
Your profile has a dedicated deposit tab. Here, you will find all available deposit methods.
The currency you must use defaults to that of your country. Thus, NZ players will be using the New Zealand Dollar for transactions.
How to Proceed with Withdrawing Funds
The first step you must complete is proceeding with verification checks successfully. All minimum deposits you made will need to be confirmed, as well as any specific conditions, promotional or otherwise, complied with.
Your cash-outs will be withheld until these steps are completed.
PlayGrand requires you to use the same method you employed for adding funds when requesting your money back, if available. Otherwise, it will ask you to offer a secondary method available for users from New Zealand.
Cash-out Conditions
Ensure that you have added some funds during your account’s use and wagered it in full at least once.
Additionally, PlayGrand will perform checks for all transactions to detect and prevent any suspicious activity. One red flag you might unknowingly and unintentionally raise is that of non-wagered sums. Make sure to have used your deposits before requesting any sum.
Also, any transactions that exploit currency exchange rates are similarly prohibited and can lead to your winnings being forfeited. There is a weekly maximum withdrawal limit set at $ 10000 for all non-VIP Kiwi players, so remember that you might need a more extended period to request all your larger winnings.
Customer support
Live Chat Yes |
Live Chat 24/7 Yes |
Response Time Slow (11-30 min) |
Helpful Chat Not helpful |
FAQ Incomplete |
Email |
There’s no need to scour for the website’s contact details. Our PlayGrand casino review will provide relevant info regarding all facets of communication. Whether you require help with transactions or need further info regarding a PlayGrand bonus, you can use the email address or the Live Chat option.
The latter has an especially novel system. After your first few conversations, you have the option to assign a four-digit PIN. This shortens the process for your queries by sidestepping the verification process done by PlayGrand’s operators. Remember that the customer support team may, at times, provide you with instant NZ PlayGrand bonuses.
You may, in turn, request to remove active PlayGrand bonuses with the help of customer support. The casino also has a set procedure for placing a complaint. Our New Zealand PlayGrand Casino review will summarize the essentials:
How to Raise a Complaint
- You must try to solve any issue with the help of customer support facilities. Only upon the dissatisfaction of this resolution may you proceed.
- The customer support host can communicate your issue further to the Support Host’s Team Leader. In this instance, your query is deemed a complaint, and it will have a Case ID you need to remember in further discussions.
- The resolution offered by the Team Leader is final for the website.
Note that you may contact one of the Alternative Dispute Resolution (ADR) providers if you remain dissatisfied. The decision of these entities will supersede that of the website.
PlayGrand provides links and information about eCOGRA, a recognized ADR agency.
The standard response time for a complaint’s resolution is 10 days. PlayGrand Casino will notify you if the period is to be extended.
Our PlayGrand casino review from New Zealand instructed you on how to proceed with complaints in the best manner for you.
Reputation
Licenses MGA, UK Gambling Commission, Swedish Gambling Authority |
Online since 2015 |
Third party reviews Absent |
Gambling Products 0 |
Licenses
MGA - MGA/B2C/370/2017 | |
UK Gambling Commission - 052894-R-329546-004 | |
Swedish Gambling Authority - 18Li7478 |
Gambling Products
Online Casino
Betting
Bingo
Poker
Brick & Mortar
Founded in 2015, PlayGrand is a white-label casino owned and operated by White Hat Gaming Limited. The company appeared in 2012, and it employs personnel amounting to over 170 individuals spread across five global office locations.
Already a notable entity on the market, PlayGrand’s proprietary is a facilitator for well over 100 game providers, offering all essential services for such platforms to function smoothly.
PlayGrand’s licenses come from three of the strictest iGaming regulators out there. Its accreditation should only strengthen your trust in its fairness and legitimacy.
Verdict
Pros
- Over 2500 games
- A solidly implemented interface
- Downloadable desktop app available
- Permissive maximum deposit limit
- 24/7 customer support
Cons
- Unclear monthly pay-out limits
- No phoneline support
- Some minor scaling and game catalogue issues
PlayGrand Casino Compared
Casino | Slot Games | Live Games | Online Since | Min. Deposit | Max. Cashout | Payout Time | Live Chat (24/7) |
---|---|---|---|---|---|---|---|
![]() | 3600 | 430 | 2015 | $10 | 1-2 days | 24/7 | |
![]() | 10593 | 784 | 2011 | $10 | $100000 | 2-3 days | 24/7 |
![]() | 2500 | 140 | 2021 | $10 | 2-3 days | 24/7 | |
![]() | 2500 | 113 | 2019 | $10 | 1-2 days | 24/7 | |
![]() | 3584 | 294 | 2023 | $20 | 1-2 days | No | |
![]() | 9000 | 750 | 2022 | $20 | 1-2 days | Not 24/7 |
PlayGrand Casino Alternatives
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Vinyl Casino
Pros
- 8000+ pokies
- 15+ payment options
- Plenty of cryptocurrencies available
- Withdrawal and deposit minimum of $5
Cons
- Limited options for responsible gaming
- One license
Verdict
Our team of experts thoroughly reviewed Vinyl Casino, and as a follow-up, we recommend this casino for all types of players. The availability of cryptocurrencies is not something we see often, and, alongside the 8000+ game gallery the casino offers, it’s an opportunity one cannot decline.
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Scream Casino
Pros
- Over 2300 slot games and 260 live casino games
- Numerous payment options
- Game tournaments
- VIP program
Cons
- No dedicated app
- Could benefit from more trustworthy licenses
Verdict
Scream Casino has a simple and attractive interface that is easy to navigate, which is why it ended up on our top-rated casinos list. The minimum bets of $0.10 and maximum bets of $60 make the live dealer games accessible for any NZ player. They also have multiple payment options with fast payout times and low fees.
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PlayFastCasino
Pros
- 2300+ slot titles from top providers
- 20+ software providers
- 160+ live casino choices
- Complex VIP programme available
Cons
- No phone number for support
- Low maximum cashout of $1000/transaction
Verdict
After thoroughly examining PlayFastCasino, we concluded it deserves a spot in our list of the best online casinos. It offers 2300+ pokies from prominent providers and a 160+ live casino collection, which ensures your experience will never get stale. Moreover, the minimum deposit of $10 makes the casino accessible to lower-budget players.
Read ReviewPlayGrand Casino Ranked by Categories
Category | Trending |
---|---|
50 Free Spins | Top 20 |
No Deposit Bonus | Top 20 |
$5 No Deposit | Top 20 |
How we test PlayGrand Casino
CasinoAlphaNZ strives to give you clear and honest reviews of PlayGrand Casino. We examine the deposit and withdrawal options to ensure they are convenient and secure. We dedicate time to playing various slots and live dealer games to evaluate their overall quality and fairness. By doing this in-depth review process, we can give you reviews that are reliable and relevant. Our objective is to provide you with all the necessary information to make optimal choices regarding PlayGrand Casino.
Review | Details |
---|---|
Reviewer | Adela Mariuta |
CasinoAlpha rating | 9.0 / 10 |
Test Duration | 7 Hours |
Review Duration | 49 Hours |
Deposit Methods Checked | Yes |
Withdrawal Methods Checked | Yes |
Slots Tested | Yes |
Live Games Tested | Yes |
Published Date | Sep 2021 |
Updated Date | Jul 2024 |