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PlayGrand Review & Bonus List

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Kiwi gamblers will find out the answers to all your relevant questions in our PlayGrand casino review. Plus, we will share some great PlayGrand bonuses New Zealanders can start using today. Here is what our casino site expert analysis brought to light.

PlayGrand vs. Market Standards

Min. deposit

Industry standard: NZ$10

NZD 10
Min. withdrawal

Industry standard: NZ$10

NZD 10
Max. cashout

Industry standard: NZ$5,000

NZD 40,000
Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

2 mins
KYC Time

Industry standard: 2 days

1-2 days
Slot games

Industry standard: 500

2100
Bonus

Industry standard: 100% up to NZ$200

100% up to NZD 300
PlayGrand logo

PlayGrand

4.5/5
Visit
User experience
4.5/5.0
The interface implementation is well thought out, and intuitive. The overall aspect is simple, yet effective. PlayGrand provides a desktop app and mobile optimization, despite having no dedicated mobile apps. The one drawback we have encountered is that the Live Chat button may be absent prior to accessing it via the link found at the bottom of the website page.
Payments
3.7/5.0
Following our assessment of PlayGrand casino's banking options, we can say that it hosts four methods that are popular with Kiwi players, those being VISA, Mastercard, MuchBetter, and Skrill Moneybookers. The processing time averages at one to two days.
Games
5.0/5.0
PlayGrand has a great game catalogue. You can choose from over 2100 pokies developed by cream of the crop provides. Alternatively, the 18 live dealer games with extra rooms having various betting limits and game versions should suffice. PlayGrand also put some effort in building up its table game category, currently having 48 entries.
Bonuses
4.5/5.0
PlayGrand Casino provides one welcome package, a free spins offer, and no other no deposit bonuses of any kind, nor cashbacks, and daily incentives. It also hosts a Grand Draw and you get the chance to accrue Loyalty Points.
Customer Service
4.5/5.0
The casino provides customer assistance via 24/7 Live Chat and an email address. PlayGrand directly puts you in contact with an agent without requiring the use of an automated response bot. Plus, the novel four-digit pin feature will surely shorten your inquiry process period. The customer support staff is well trained and competent.
Licensing
5.0/5.0
  • It functions with a license granted by the UK Gambling Commission.
  • It has a license granted by the Malta Gaming Authority.
  • It works under the license granted by the Swedish Gambling Commission.

PlayGrand Review Table of Contents

PlayGrand Bonuses

Our PlayGrand casino review will tell you all you need to know about what PlayGrand bonuses you get and how to use them.

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As a prerequisite, keep in mind that only one PlayGrand bonus is claimable by a sole profile, and you may not duplicate profiles to obtain more.

As New Zealander users may see on their profile, there are two separate balances: the Cash Balance and your PlayGrand bonus Balance.

Any time you deposit a sum, it will go directly to the former. The latter is reserved for free money that you are awarded as part of a PlayGrand bonus.

PlayGrand Bonus Game Eligibility

Some PlayGrand bonuses are only playable for a specific type or number of games.

However, you should not fear that you might mistakenly use your awarded sum on the wrong slot.

All you need to do is check whether funds in the PlayGrand Bonus Balance are available upon opening your game of choice.

Wagering Requirements for PlayGrand Bonuses

The free cash you receive, together with winnings obtained using it, needs to be wagered 35 times before withdrawal unless otherwise stated in the promotional terms.

This is the industry standard, and you should have no concerns regarding PlayGrand casino’s correctness in this area.

Wagering Contributions for PlayGrand Bonuses

Another aspect to bear in mind is that of the contribution games have for your wagering. Here is a comprehensive table for the standard percentages for PlayGrand bonus contribution:

Game types Playthrough Contribution
Scratch Cards and Keno 100%
Pokies 100%
Pokies Exceptions: 300 Shields Extreme, Big Bad Wolf, Blood Suckers, and others. 20%
Table Games 10%
Video Poker Games 5%
Other Pokies exceptions, including 9 Lions, Age of Conquest, Beautiful Bones and others. 0%
Other Game Types 0%
Jackpot Games (Progressives) 0%

Wagering obligations are directed only towards your initially awarded funds.

Bonus Limitations

You receive only one PlayGrand bonus for the deposit you make. However, this does not mean that you may stack or combine bonuses, as they are mutually exclusive.

During your play using promotional awards, any earned amount goes to your PlayGrand bonus balance.

Don’t think, however, that promotional requirements also apply to these amounts.

In some cases, your bet may use funds from both balances. In this scenario, your eventual winnings are distributed proportionally to your two wallets.

If requesting funds is allowed while having an active bonus, bear in mind that you lose your PlayGrand bonus privileges when doing so.

Coupons

PlayGrand bonuses redeemable through coupons are also subject to the standard wagering requirements, along with additional terms.

You can only redeem a PlayGrand bonus coupon within 24 hours. Similarly, to any PlayGrand bonus, you cannot combine it with any other promotion.

Instant PlayGrand Bonuses

Say you received a PlayGrand bonusdirectly from customer support or any other similar facet. What you are entitled to now is an instant PlayGrand bonus.

The casino may put a cap on your instant bonus winnings at ten times their initial value.

In this case, you will not get the amount exceeding the limit.

No Deposit PlayGrand Bonuses and Free Spins

Any award requiring no initial deposit, including free spins and bets, has a winnings limit of NZ$100 unless special conditions apply.

Additionally, even if you obtain the sum, you cannot request its withdrawal until you have made a successful deposit. Upon adding some real funds, your PlayGrand bonus money is subject to standard wagering.

However, you do not need to add real money for each PlayGrand bonus sum, as only the first one is required.

Deposit based PlayGrand Bonuses

As the name states, the first prerequisite for such awards is having made at least one deposit into your Cash Balance.

Wagering requirements still apply, while any winnings derived from free spins received along with the free money return to the PlayGrand Bonus Balance.

Our New Zealand PlayGrand casino review hopefully instructed you on using any PlayGrand bonus and making the most out of your time on the website.

Important

Any PlayGrand bonus, except for free spins, expire after 30 days of inactivity.

Be aware

Using PlayGrand bonus money on unfit games may lead to you losing both your awarded amount and any subsequent winnings.

Tips

When playing, always have in mind that the amount is firstly taken from your Cash Balance when you wager. Only once it is empty do wagers deduct their sum from the PlayGrand Bonus balance.

Read less
PlayGrand

PlayGrand

4.5/5

50 REGISTRATION SPINS ON BOOK OF DEAD + UP TO NZ$1000 + 100 DEPOSIT FREE SPINS

Play

Casino Information:

PlayGrand, established in 2015, is owned and operated by White Hat Gaming Ltd. Although a small platform, PlayGrand offers Kiwi players an immense catalogue of over 2000 games.

Pros: Trustworthy license, 24/7 customer assistance via live chat and email.

Cons: No specified monthly limits.

The Offer:

PlayGrand welcomes new arrivals with a package of up to NZ$1000 + 100 bonus rounds. These are divided into awards, corresponding to your first three deposits. PlayGrand adds an extra 50 spare rounds for Book of Dead, with no payment requirements.

Be aware:

  • You need to wager all awarded money and extra round winnings 35 times before withdrawal.
  • The maximum bet allowed while the welcome offer is activated is NZ$5.
  • Free funds expire after 30 days of inactivity, while spare rounds after 10 days from claiming your award.
  • PlayGrand has a weekly withdrawal limit of NZ$10000.
  • You can only withdraw using your deposit method.
  • You may not claim your prize if using Skrill Moneybookers as deposit method.
Maestro MasterCard MuchBetter Neosurf Visa

PlayGrand Sign Up Free Spins No Deposit

PlayGrand

PlayGrand

4.5/5

NZ$5 AS 50 ROUNDS ON BOOK OF DEAD

Play

What you receive:

PlayGrand casino invites you to join their platform, with a no deposit bonus of NZ$5 given as 50 rounds.

How do you claim it:

Go onto PlayGrand casino’s website and proceed with the registration process. Once your profile is set up, claim your reward.

What to keep in mind:

  • You may solely use your rotations for the Book of Dead game of pokies.
  • Each round has a set value of NZ$0.1.
  • Your winnings cannot surpass NZ$100. PlayGrand casino will void any excess amount.
  • All of the prizes you earn need to be wagered 35 times before being eligible for withdrawal. You also have to make at least one deposit.
  • Your bonus expires in 10 days, starting from the time you claim it.

Have a look at PlayGrand casino’s website and enjoy your no deposit bonus.

Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa
PlayGrand

PlayGrand

4.5/5

50 FREE SPINS NO DEPOSIT ON SIGN UP ON BOOK OF DEAD

Play

What you’re Offered:

50 free spins bonus, with no prior deposit required.

How to obtain it:

Sign-up for PlayGrand casino’s services and claim your prize.

Take note:

  • The free spins are available only for the Book of Dead pokies game.
  • Your winnings will be capped at NZ$100 and are subject to a wagering of 35x before withdrawal.
  • You can accomplish this requirement only following a successful deposit.
  • You may use your free spins only 10 days after claiming the reward.

Consider visiting PlayGrand casino’s website and claim the free spins for yourself.

Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa

Disclaimer:

Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.

The PlayGrand Casino Overview

Slots Slots PlayGrand
Live casino Live casino PlayGrand
Fast withdrawal Fast withdrawal PlayGrand
VIP program VIP program PlayGrand
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
playgrand.com/nz
Online since:
2015
Address:
85 St John Street, Valletta, VLT1165, Malta

Licenses

Malta Gaming Authority:
 MGA/B2C/370/2017
UK Gambling Commission:
052894-R-329546-004
Swedish Gambling Authority:
18Li7478

Founded in 2015, PlayGrand is a white label casino owned and operated by White Hat Gaming Limited.

The company appeared in 2012, and it employs personnel amounting to over 170 individuals, spread across five global office locations.

Already a notable entity on the market, the PlayGrand’s proprietary is a facilitator for well over 100 game providers, offering all essential services for such platforms’ smooth functioning.

PlayGrand’s licenses come from three of the strictest iGaming regulators out there. Its accreditation should only strengthen your trust in its fairness and legitimacy.

Registration process

Our NZ PlayGrand casino review will outline the steps towards your successful registration.

PlayGrand requires you to share some necessary information that guarantees your eligibility.

You will initially need to provide your name in full, your date of birth, a New Zealander physical address, and contact details, such as an email address and a phone number.

Your provided details will be subject to further verifications.

You are entitled to one profile. PlayGrand casino will suspend any duplicates.

PlayGrand Casino’s Verification Measures

You will receive the activation link via your email, which you need to access before being allowed to use the website.

Incompletion of this process leads to your profile’s suspension

You can finish the login details and email verification in under ten minutes.

However, while compiling our New Zealand PlayGrand casino review, we found that the following KYC procedures are more extensive and may take up to several days.

The platform may ask you to submit supporting ID or other documents. Noncompliance on your part results in complications and even an overall suspension of your profile and betting capabilities.

Due to concerns regarding money laundering, PlayGrand will try to verify your ownership of any payment methods and the source of your funds.

If your account is lost, the website agrees to return your provided funds, although all winnings are null.

Important

Any payment method you employ on PlayGrand casino from New Zealand must be issued in your name.

Keep Your New Zealand Account Secure

PlayGrand gives you access to available services under the agreement that the profile is for your sole use.

If a third party accesses your account, you are deemed solely responsible.

Recommendation

If you lose your login details, contact Customer support. Soon enough, you will get new login details via your email.

Closing your NZ Account

You can choose to close your account at any time and for any reason. This being said, conditions apply.

The website agrees to reimburse only undisputed account balance. Thus, you might lose any active bet or PlayGrand bonuses in this process.

Most prohibited actions mentioned in our NZ PlayGrand casino review lead to your account being forcibly closed.

Account Inactivity

If you fail to log in and out for 12 consecutive months, your New Zealand account becomes inactive.

PlayGrand will send you a reminder via the provided email, after which you must log in within 30 days.

Failure to do so leads to a monthly NZ$5 fee, or the whole of your balance if it is lower than this. If the balance is empty, no more fees are deducted.

An inactive profile with a zero balance will be immediately closed.

User experience

One essential part of doing our PlayGrand casino review was testing the site’s performance on multiple devices, in various conditions, and via different browser software.

You would not find any use in our PlayGrand casino review if our hardware and software setups differed significantly from those of the average New Zealander.

Thus, here are the methods we employed for testing the platforms during the research for the PlayGrand casino review.

Device Internet Browser
LENOVO IdeaPad 3 15IIL05 Wi-Fi Google Chrome, Microsoft Edge, Opera
iPhone X 4G, Wi-Fi Google Chrome, Safari
Samsung Galaxy Tab S6 Lite 4G, Wi-Fi Google Chrome, Microsoft Edge

Desktop

The interface is straightforward, as is the chosen design. The two-colour palette used will facilitate intuitive and easy access to most facilities.

You generally won’t find yourself in a situation where you cannot locate the feature you require, a proof of transparency and professionalism.

We did encounter some minor window scaling issues. For instance, if you access the website from a smaller tab, some relevant interface links may disappear.

Additionally, PlayGrand provides the option of downloading a desktop variant of its platform.

Connection and background performance-wise, PlayGrand did well.

For our PlayGrand casino review, we used the GTmetrix trusted testing tool. The platform obtained a 72% rating for performance and a 93% rating per structure on relevant servers.

This will only mean that Kiwi users will encounter no technical issues with PlayGrand.

Important

You will not always have the designated live chat button at the bottom right of your screen. The first time you interact with the customer support team, you do so via the link at the bottom of the home page.

Mobile

PlayGrand does not have any dedicated apps for mobile devices.

Nonetheless, the platform’s browser accessibility and performance for phones and tablets are on par with its desktop version. Everything, up to all available PlayGrand bonuses, is there.

The interface adapts well and has no outstanding issues. All the essentials are there, and they’re conveyed intuitively.

Like scaled windows on the desktop version, the sole caveat is that you may not find some relevant links via mobile devices.

PlayGrand Review - Games

Baccarat Baccarat
Bingo Bingo
Table games Table games
Slots Slots
Slingo Slingo
Sic Bo Sic Bo
Scratch cards Scratch cards
Roulette Roulette
Poker Poker
Online lottery Online lottery
Live Roulette Live Roulette
Live Casino Live Casino
Live Blackjack Live Blackjack
Live Baccarat Live Baccarat
Keno Keno
Jackpots Jackpots
Craps Craps
Blackjack Blackjack
Video Poker Video Poker
Progressive Progressive

PlayGrand boasts a catalogue of around 2633 available games available for New Zealand accounts.

Slots

PlayGrand has 2100 pokies. But it is not only the sheer number of pokies that should attract your attention, as the casino has a lot more to offer. Our PlayGrand casino review will explain what.

The website has pokies from many top-tier developers. In fact, PlayGrand has one of the most impressive lists of providers.

New Kiwi players will indeed be acquainted with Play ‘n Go’s games, Book of Dead, Legacy of Egypt, or Reactoonz, as these are the games of choice for many PlayGrand bonuses.

PlayGrand additionally provides 26 Jackpot games to its New Zealand user base.

Jackpot wins have a maximum pay-out of NZ$250000. Any Jackpot prize exceeding the maximum pay-out may take up to 30 days to be paid.

Important

PlayGrand may nullify amounts exceeding the maximum pay-out of NZ$ 250000.

Live Blackjack

You may find the one Live Blackjack entry to be lacklustre.

While writing our PlayGrand casino review, we were bewildered by the mode in which Evolution Gaming, the primary live casino provider, organizes its games.

Here is how it works:

  • When selecting the sole Live Blackjack title, you are met with a staggering 129 Live Dealer Blackjack variants.
  • And they are not just reiterations. You can choose from Classic, VIP, Speed, Silver, Platinum and even Infinite versions.
  • The betting limits differ accordingly, with the lowest being NZ$2, for Infinite Blackjack, while the highest being NZ$20000 on Blackjack Grand VIP or Blackjack Diamond VIP.

Live Baccarat

You will find that the same goes for Live Baccarat: there is one entry in the Live Casino lobby, with 17 extra rooms.

Whether it is Speed Baccarat, or the standard version, or No Commission Baccarat, the betting thresholds stay at NZ$2 and NZ$30000 all around.

Additionally, Baccarat is lumped in with Dragon Tiger and Super Sic Bo rooms.

Live Roulette

Live Roulette is not much different, only that you get just 11 rooms.

These will include Lightning Roulette, Immersive Roulette, Auto Roulette, French Roulette, VIP games, or even a Double Ball version.

Your betting amount options will be somewhere in between the lowest NZ$0.20 sum for Auto-Roulette, and NZ$20000 that is the maximum for most titles.

Table Games

PlayGrand has a substantial sum of 48 table games, ranging from several Roulette offers to different card games, including Poker, Blackjack, or Baccarat.

Betting limits vary greatly, but here are some examples:

Game Minimum Bet Maximum Bet
Classic Blackjack Gold NZ$1 NZ$200
Blackjack Neo NZ$1 NZ$3000
European Roulette NZ$0.25 NZ$1000
All Aces Poker NZ$0.25 NZ$200
Baccarat NZ$5 NZ$500/Banker, NZ$100/Tie
100 Bit Dice NZ$0.01 NZ$1000
The French Roulette NZ$0.25 NZ$10000

While researching the website for our PlayGrand casino review, we were pleasantly surprised by the sheer amount of variation in betting limits and table games.

Game providers

1X2 Gaming 1X2 Gaming
2By2 Gaming 2By2 Gaming
4The Player 4The Player
Adoptit Publishing Adoptit Publishing
AGS AGS
Ainsworth Ainsworth
Alchemy Gaming Alchemy Gaming
All41 Studios All41 Studios
Apollo Games Apollo Games
Asylum Labs Asylum Labs
Bally Bally
Barcrest Barcrest
BB Games BB Games
Betdigital Ltd Betdigital Ltd
Big Time Gaming Big Time Gaming
Bla Bla Bla Studios Bla Bla Bla Studios
Black Pudding Black Pudding
Blueprint Gaming Blueprint Gaming
Bulletproof Gaming Bulletproof Gaming
Cayetano Cayetano
Chance Interactive Chance Interactive
Colossus Bets Colossus Bets
Concept Gaming Concept Gaming
Crazy Tooth Studio Crazy Tooth Studio
D-tech Gaming D-tech Gaming
DiceLab DiceLab
Electric Elephant Electric Elephant
ELK Studios ELK Studios
Endemol Studios Endemol Studios
Eurostar Studios Eurostar Studios
Evolution Gaming Evolution Gaming
Eyecon Eyecon
Fantasma Games Fantasma Games
FELT FELT
Fortune Factory Fortune Factory
Foxium Foxium
FugaGaming FugaGaming
Gameburger Gameburger
Games Inc Games Inc
Games Warehouse Games Warehouse
GamesLab GamesLab
Genesis Gaming Genesis Gaming
Gold Coin Studios Gold Coin Studios
Golden Rock Studios Golden Rock Studios
Green Jade Green Jade
Hacksaw Gaming Hacksaw Gaming
Half Pixel Half Pixel
High 5 Games High 5 Games
Hurricane Hurricane
Imagina Imagina
Inspired Gaming Group Inspired Gaming Group
Iron Dog Iron Dog
Jade Rabbit Studios Jade Rabbit Studios
Just For the Win Just For the Win
Kalamba Kalamba
Leander Games Leander Games
Lightning Box Games Lightning Box Games
Live5 Gaming Live5 Gaming
Magic Dreams Magic Dreams
MaxWin Gaming MaxWin Gaming
Merkur Gaming Merkur Gaming
MetaGU MetaGU
Microgaming Microgaming
Mutuel Play Mutuel Play
Neon Valley Studios Neon Valley Studios
NetEnt NetEnt
Nolimit City Nolimit City
Northernlights Northernlights
NYX NYX
Old Skool Studios Old Skool Studios
PG Soft PG Soft
Pirates Gold Studios Pirates Gold Studios
Play'n Go Play'n Go
Playko Playko
Playson Playson
Pragmatic Play Pragmatic Play
Probability Jones Probability Jones
Pulse 8 Pulse 8
Push Gaming Push Gaming
Quickspin Quickspin
Rabcat Rabcat
Realistic Games Realistic Games
Red Tiger Gaming Red Tiger Gaming
Red7 Red7
Reel NRG Reel NRG
Reel Time Gaming Reel Time Gaming
Reflex Gaming Reflex Gaming
Relax Gaming Relax Gaming
Revolver Revolver
Sapphire Gaming Sapphire Gaming
Seven Deuce Gaming Seven Deuce Gaming
Side City Studios Side City Studios
Sigma Gaming Sigma Gaming
Silverback Games Silverback Games
Skillzz Gaming Skillzz Gaming
Skywind Group Skywind Group
Slingo Originals Slingo Originals
Snowborn Snowborn
Spearhead Spearhead
Spieldev Spieldev
Spin Play Spin Play
StakeLogic StakeLogic
STHLM Gaming STHLM Gaming
Storm Gaming Storm Gaming
Stormcraft Stormcraft
Sunfox Games Sunfox Games
Swintt Swintt
Switch Studios Switch Studios
The Games Company The Games Company
Thunderkick Thunderkick
Touchstone Gaming Touchstone Gaming
Triple Edge Studios Triple Edge Studios
Wazdan Wazdan
Wild Streak Wild Streak
World Match World Match
YoloPlay YoloPlay
Show more Show less

Compare PlayGrand

Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
PlayGrand

PlayGrand

4.5/5
NZD 10NZD 10NZD 40,0001-2 days2 mins1-2 days2100100% up to NZD 300
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Conquestador

4.3/5
NZD 10NZD 20NZD 1,000,0001 day2 mins1 day2000100% up to NZD 300
Ruby Fortune Casino

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4.3/5
NZD 5NZD 50NZD 1,000,000+3 days3 mins3 days450100% up to NZD 250
PlayOJO

PlayOJO

4.4/5
NZD 10NZD 1NZD 1,000,0001 day3 mins1-2 days2500-
Casumo

Casumo

4.5/5
NZD 20NZD 20NZD 10,0003 days3 mins3 days1500100% up to NZD 1200
Gaming Club

Gaming Club

4.1/5
NZD 5NZD 50NZD 1,000,000+3 days4 mins2 days400-
Spin Casino

Spin Casino

4.4/5
NZD 10NZD 50NZD 1,000,0003 days2 mins+3 days500100% up to NZD 400
Wildz

Wildz

4.4/5
NZD 10NZD 20NZD 1,000,0001 day2 mins1-2 days800100% up to NZD 500
Load more

PlayGrand Review - Payment Methods

Your profile has a dedicated deposit tab. Here you find all available deposit methods.

The currency you must use defaults to that of your country. Thus, Kiwis will be using the New Zealand Dollar for your transactions.

Important

PlayGrand cannot offer chargebacks. Attempting to request a deposit back will lead to you paying any owed sum. It may also forfeit your account.

Be aware

If you have an over-active transaction activity without any placed bets, your profile is at risk of closure.

How to Proceed with Withdrawing Funds

The first step you must complete is proceeding with verification checks successfully.

All deposits you made will need to be confirmed, as well as any specific conditions, promotional or other, complied with.

Your cash-outs will be withheld until these steps are completed.

PlayGrand requires you to use the same method you employed for adding funds when requesting your money back, if available.

Otherwise, it will ask you to offer a secondary method available for users from New Zealand.

Be aware

If you provide incorrect details and the transaction proceeds, PlayGrand cannot guarantee any lost funds.

Cash-out Conditions

Ensure that you have added some funds during your account’s use and wagered it in full at least once.

Additionally, PlayGrand will perform checks for all transactions to detect and prevent any suspicious activity.

One red flag you might unknowingly and unintentionally raise is that of non-wagered sums.

Make sure to have used your deposits before requesting any sum.

Also, any transactions that exploit currency exchange rates are similarly prohibited and can lead to your winnings being forfeited.

Tips

There is a weekly maximum withdrawal limit set at NZ$ 10000 for all non-VIP Kiwi players, so remember that you might need a more extended period to request all your larger winnings.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal_time
Maestro NZD 10 NZD 999,999 NZD 10 NZD 40,000 2 days
MuchBetter NZD 10 NZD 999,999 NZD 10 NZD 40,000 1 day
Neosurf NZD 10 NZD 999,999 N/A N/A N/A
Skrill Moneybookers NZD 10 NZD 999,999 NZD 10 NZD 40,000 1 day
Visa NZD 10 NZD 999,999 NZD 10 NZD 40,000 2 days
MasterCard NZD 10 NZD 999,999 NZD 10 NZD 40,000 2 days
Wire Transfer N/A N/A NZD 10 NZD 40,000 2 days
Show more Show less

Loyalty

PlayGrand will reward you with loyalty points for every NZ$10 stake made on its platform. While such prizes come immediately and simply by gambling on the website, we provide you with the following platform to help you earn as much from the loyalty system.

For each NZ$10 wager, NZ users will get:

Game type Points earned
Pokies 2
Scratch Card Games 2
Bingo 1
Video Poker 1
Blackjack 0.50
Roulette 0.25

Once accumulating 200 points, you may claim NZ$1 from your account.

A total of 1000 points entitles you to an additional PlayGrand bonus amount of NZ$5. You may claim a maximum of 10000 loyalty points in one day.

Since sums derived from loyalty points function similarly to any other PlayGrand bonus, they have a set NZ$5 maximum bet.

Important

As it is with bonus cash, the value of your PlayGrand bonus points requires the standard 35x wagering before withdrawal in a period of 30 days from redeeming.

Recommendation

Make sure to be active on the website while having loyalty points. Not logging in for 30 days can lead to you losing them.

Related casinos

Support

Phone:
No phone available
Live chat:
An agent responds instantly.

There’s no need to scour for the website’s contact details. Our PlayGrand casino review will provide relevant info regarding all facets of communication.

Whether you require help with transactions or need further info regarding a PlayGrand bonus, you can use the email address or the Live Chat option.

The latter has an especially novel system. After your first few conversations, you have the option to assign a four-digit pin. This shortens the process for your queries by sidestepping the verification process done by PlayGrand’s operators.

Remember that the customer support team may at times provide you with instant NZ PlayGrand bonuses.

You may, in turn, request to remove active PlayGrand bonuses with the help of customer support.

The casino also has a set procedure for placing a complaint. Our New Zealand PlayGrand Casino review will summarize the essentials:

How to Raise a Complaint

  1. You must try to solve any issue with the help of customer support facilities. Only upon the dissatisfaction of this resolution may you proceed.
  2. The customer support host can communicate your issue further to the Support Host’s Team Leader. In this instance, your query is deemed a complaint, and it will have a Case ID you need to remember in further discussions.
  3. The resolution offered by the Team Leader is final for the website.

Note that you may contact one of the Alternative Dispute Resolution (ADR) providers if you remain dissatisfied. The decision of these entities will supersede that of the website.

PlayGrand provides links and information about eCOGRA, a recognized ADR agency.

The standard response time for a complaint’s resolution is of 10 days. PlayGrand casino will notify you if the period is to be extended.

Our PlayGrand casino review from New Zealand instructed you on how to proceed with complaints in the best manner for you.

Important

When dealing with complaints, you cannot disclose any details to a third party, forums included. Breaching this confidentiality measure can get your account closed.

Responsible Gambling

Any time you log in and check your profile, you will see a dedicated, responsible gambling window. Here you can access several systems meant to give you the power and control over your activity and habits on the platform.

  • Self-Imposed Limitations

By going onto your profile page, you can at any time choose a threshold for the maximum amount you decide to add.

The limit will act either daily, weekly, or monthly. This is also your choice.

Additionally, you can set a duration limit ranging from 30 minutes up to six hours.

  • Reality check

You don’t always need to set time limitations, as PlayGrand casino provides an automated hourly reality check.

The pop-up window will provide you not only with a time reminder, along with your bets and losses but also with the option to cancel or continue to play.

  • Time-Out

The time-out period may vary between 24 hours and six weeks. By proceeding so, you will not be able to access your account for the agreed-on period.

In this set period, your balances remain intact, and active wagers are credited to your account. Though, you cannot access your funds, deposited or awarded, before the cool-oof period has elapsed.

  • Account Closure

You can request your account be closed via PlayGrand casino’s customer support.

Any closed profile can be reopened by the same method, so do not fear losing your rights of access forever.

  • Accessing Account History

You can easily see your spending and the products you have gambled on by visiting the My Account section on the platform.

  • Self-exclusion

PlayGrand casino will have to take all reasonable steps to prevent you from further gambling.

You may choose to be excluded for a set time or indefinitely.

Cancelling your self-exclusion will take effect after an internal review and following either 24 hours or seven days if you chose indefinite exclusion.

Important

  1. Although a limit decrease or removal will take effect immediately when you increase your thresholds, you must wait up to 24 hours and then confirm the change.
  2. PlayGrand casino will confirm your successful self-exclusion via email. If you don’t complete the process, your profile will remain active and accrue some extra expenses.

Be aware

You can only request to undo the time-out after a cool-off period of 24 hours.

Recommendation

Consider using active PlayGrand bonuses before taking a time-out, as these can expire during the agreed-on time. In addition to this, constantly keep a watchful eye on your play habits and user’s history so that you do not lose perspective of your actions.

PlayGrand Review - Pros and Cons

Pros
  • Trustworthy accreditation from three renowned licensors.
  • Solid pokies and live dealer games catalogues.
  • A solidly implemented interface.
  • A good choice of design direction.
  • Downloadable desktop app is available.
  • The most permissive maximum deposit limit in New Zealand.
  • 24/7 Customer Support, either via Live Chat or email.
Cons
  • The PlayGrand bonus variety is lesser than for other platforms.
  • Unclear monthly pay-out limits. The casino only specifies weekly limits.
  • No phoneline support.
  • Some minor scaling and game catalogue issues.
Francisc Csiki
Author Francisc Csiki Author & Editor at CasinoAlpha
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PlayGrand Player Reviews

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