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Check out the latest CasinoAlpha casino page, this time bringing you a Playground Casino review! We go through all the necessary details for you to decide whether this casino is the one for you, including bonuses, payment fees, games and more.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- The interface implementation is well thought out, and intuitive. The overall aspect is simple, yet effective. PlayGrand provides a desktop app and mobile optimization, despite having no dedicated mobile apps. The one drawback we have encountered is that the Live Chat button may be absent prior to accessing it via the link found at the bottom of the website page.
- Following our assessment of PlayGrand casino's banking options, we can say that it hosts four methods that are popular with Kiwi players, those being VISA, Mastercard, MuchBetter, and Skrill Moneybookers. The processing time averages at one to two days.
- PlayGrand has a great game catalogue. You can choose from over 2100 pokies developed by cream of the crop provides. Alternatively, the 18 live dealer games with extra rooms having various betting limits and game versions should suffice. PlayGrand also put some effort in building up its table game category, currently having 48 entries.
- PlayGrand Casino provides one welcome package, a free spins offer, and no other no deposit bonuses of any kind, nor cashbacks, and daily incentives. It also hosts a Grand Draw and you get the chance to accrue Loyalty Points.
- The casino provides customer assistance via 24/7 Live Chat and an email address. PlayGrand directly puts you in contact with an agent without requiring the use of an automated response bot. Plus, the novel four-digit pin feature will surely shorten your inquiry process period. The customer support staff is well trained and competent.
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- It functions with a license granted by the UK Gambling Commission.
- It has a license granted by the Malta Gaming Authority.
- It works under the license granted by the Swedish Gambling Commission.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD10 | NZD50000 | 1-2 days | Baccarat, Bingo, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Online lottery, Poker, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games, Video Poker | 2100 | 18 | Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission | 100% up to NZD300 | No |
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Bingo -
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Live Blackjack -
Table games -
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Live Baccarat -
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Slingo -
Live Casino -
Slots -
Live Roulette -
Video Poker -
Baccarat
PlayGrand Review Table of Contents
PlayGrand Bonuses
Our PlayGrand casino review will tell you all you need to know about what PlayGrand bonuses you get and how to use them.
Read moreAs a prerequisite, keep in mind that only one PlayGrand bonus is claimable by a sole profile, and you may not duplicate profiles to obtain more.
As New Zealander users may see on their profile, there are two separate balances: the Cash Balance and your PlayGrand bonus Balance.
Any time you deposit a sum, it will go directly to the former. The latter is reserved for free money that you are awarded as part of a PlayGrand bonus.
PlayGrand Bonus Game Eligibility
Some PlayGrand bonuses are only playable for a specific type or number of games.
However, you should not fear that you might mistakenly use your awarded sum in the wrong slot.
All you need to do is check whether funds in the PlayGrand Bonus Balance are available upon opening your game of choice.
Wagering Requirements for PlayGrand Bonuses
The free cash you receive, together with winnings obtained using it, needs to be wagered 35 times before withdrawal unless otherwise stated in the promotional terms.
This is the industry standard of a low wagering requirement, and you should have no concerns regarding PlayGrand Casino’s correctness in this area.
Wagering Contributions for PlayGrand Bonuses
Another aspect to bear in mind is that of the contribution games have to your wagering. Here is a comprehensive table for the standard percentages for PlayGrand bonus contribution:
| Game types | Playthrough Contribution |
|---|---|
| Scratch Cards and Keno | 100% |
| Pokies | 100% |
| Pokies Exceptions: 300 Shields Extreme, Big Bad Wolf, Blood Suckers, and others. | 20% |
| Table Games | 10% |
| Video Poker Games | 5% |
| Other Pokies exceptions, including 9 Lions, Age of Conquest, Beautiful Bones and others. | 0% |
| Other Game Types | 0% |
| Jackpot Games (Progressives) | 0% |
Wagering obligations are directed only towards your initially awarded funds.
Bonus Limitations
You receive only one PlayGrand bonus for the deposit you make. However, this does not mean that you may stack or combine bonuses, as they are mutually exclusive.
During your play using promotional awards, any earned amount goes to your PlayGrand bonus balance.
Don’t think, however, that promotional requirements also apply to these amounts.
In some cases, your bet may use funds from both balances. In this scenario, your eventual winnings are distributed proportionally to your two wallets.
If requesting funds is allowed while having an active bonus, bear in mind that you lose your PlayGrand bonus privileges when doing so.
Coupons
PlayGrand bonuses redeemable through coupons are also subject to the standard wagering requirements, along with additional terms.
You can only redeem a PlayGrand bonus coupon within 24 hours. Similarly to any PlayGrand bonus, you cannot combine it with any other promotion.
Instant PlayGrand Bonuses
Say you received a PlayGrand bonus directly from customer support or any other similar facet. What you are entitled to now is an instant PlayGrand bonus.
The casino may put a cap on your instant bonus winnings at ten times their initial value.
In this case, you will not get the amount exceeding the limit.
No Deposit PlayGrand Bonuses and Free Spins
Any award requiring no initial deposit, including free spins and bets, has a winnings limit of $100 unless special conditions apply.
Additionally, even if you obtain the sum, you cannot request its withdrawal until you have made a successful deposit. Upon adding some real funds, your PlayGrand bonus money is subject to standard wagering.
However, you do not need to add real money for each PlayGrand bonus sum, as only the first one is required.
Deposit-based PlayGrand Bonuses
As the name states, the first prerequisite for such awards is having made at least one deposit into your Cash Balance.
Wagering requirements still apply, while any winnings derived from free spins received along with the free money return to the PlayGrand Bonus Balance.
Our New Zealand PlayGrand casino review hopefully instructed you on using any PlayGrand bonus and making the most out of your time on the website.
When playing, always keep in mind that the amount is first taken from your cash balance when you wager. Only once it is empty do wagers deduct their sum from the PlayGrand Bonus balance.
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PlayGrand No Deposit Free Money
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Usability
One essential part of doing our PlayGrand review was testing the online casino‘s performance on multiple devices, in various conditions, and via different browser software.
You would not find any use in our PlayGrand casino review if our hardware and software setups differed significantly from those of the average New Zealander. Thus, here are the methods we employed for testing the platforms during our research, which are always used when it comes to casino reviews.
| Device | Internet | Browser |
|---|---|---|
| LENOVO IdeaPad 3 15IIL05 | Wi-Fi | Google Chrome, Microsoft Edge, Opera |
| iPhone X | 4G, Wi-Fi | Google Chrome, Safari |
| Samsung Galaxy Tab S6 Lite | 4G, Wi-Fi | Google Chrome, Microsoft Edge |
Desktop
The interface is straightforward, as is the chosen design. The two-colour palette used will facilitate intuitive and easy access to most facilities.
You generally won’t find yourself in a situation where you cannot locate the feature you require, a proof of transparency and professionalism.
We did encounter some minor window scaling issues. For instance, if you access the website from a smaller tab, some relevant interface links may disappear.
Additionally, PlayGrand provides the option of downloading a desktop variant of its platform.
Connection and background performance-wise, PlayGrand did well.
For our PlayGrand casino review, we used the GTmetrix trusted testing tool. The platform obtained a 72% rating for performance and a 93% rating per structure on relevant servers.
This will only mean that Kiwi users will encounter no technical issues with PlayGrand.
Mobile
PlayGrand does not have any dedicated apps for mobile devices, which is a shame. Nonetheless, the platform’s browser accessibility and performance for phones and tablets are on par with its desktop version. Everything, up to all available PlayGrand bonuses, is there.
The interface adapts well and has no outstanding issues. All the essentials are there, and they’re conveyed intuitively.
Like scaled windows on the desktop version, the sole caveat is that you may not find some relevant links via mobile devices.
Registration Process
Our NZ PlayGrand Casino review will outline the steps towards your successful registration.
PlayGrand requires you to share some necessary information that guarantees your eligibility. You will initially need to provide your name in full, your date of birth, a New Zealander physical address, and contact details, such as an email address and a phone number.
Your provided details will be subject to further verifications. You are entitled to one profile since PlayGrand Casino will suspend any duplicates.
PlayGrand Casino’s Verification Measures
You will receive the activation link via your email, which you need to access before being allowed to use the website. Incompletion of this process leads to your profile’s suspension. You can finish the login details and email verification in under ten minutes.
However, while compiling our New Zealand PlayGrand casino review, we found that the following KYC procedures are more extensive and may take up to several days. The platform may ask you to submit supporting ID or other documents. Noncompliance on your part results in complications and even an overall suspension of your profile and betting capabilities.
Due to concerns regarding money laundering, PlayGrand will try to verify your ownership of any payment methods and the source of your funds. If your account is lost, the website agrees to return the funds you provided, although all winnings are null.
Keep Your New Zealand Account Secure
PlayGrand gives you access to available services under the agreement that the profile is for your sole use.
If a third party accesses your account, you are deemed solely responsible.
Closing your NZ Account
You can choose to close your account at any time and for any reason. This being said, conditions apply. The website agrees to reimburse only the undisputed account balance. Thus, you might lose any active bet or PlayGrand bonuses in this process.
Most prohibited actions mentioned in our NZ PlayGrand casino review lead to your account being forcibly closed.
Account Inactivity
If you fail to log in and out for 12 consecutive months, your New Zealand account becomes inactive. PlayGrand will send you a reminder via the provided email, after which you must log in within 30 days. Failure to do so leads to a monthly $5 fee or the whole of your balance if it is lower than this. If the balance is empty, no more fees are deducted.
An inactive profile with a zero balance will be immediately closed.
Your profile has a dedicated deposit tab. Here, you will find all available deposit methods.
The currency you must use defaults to that of your country. Thus, NZ players will be using the New Zealand Dollar for transactions.
How to Proceed with Withdrawing Funds
The first step you must complete is proceeding with verification checks successfully. All minimum deposits you made will need to be confirmed, as well as any specific conditions, promotional or otherwise, complied with.
Your cash-outs will be withheld until these steps are completed.
PlayGrand requires you to use the same method you employed for adding funds when requesting your money back, if available. Otherwise, it will ask you to offer a secondary method available for users from New Zealand.
Cash-out Conditions
Ensure that you have added some funds during your account’s use and wagered it in full at least once.
Additionally, PlayGrand will perform checks for all transactions to detect and prevent any suspicious activity. One red flag you might unknowingly and unintentionally raise is that of non-wagered sums. Make sure to have used your deposits before requesting any sum.
Also, any transactions that exploit currency exchange rates are similarly prohibited and can lead to your winnings being forfeited. There is a weekly maximum withdrawal limit set at $ 10000 for all non-VIP Kiwi players, so remember that you might need a more extended period to request all your larger winnings.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD10 | NZD999999 | NZD10 | NZD40000 | 2 days |
|
NZD10 | NZD999999 | NZD10 | NZD40000 | 1 day |
|
NZD10 | NZD999999 | N/A | N/A | N/A |
|
NZD10 | NZD999999 | NZD10 | NZD40000 | 1 day |
|
NZD10 | NZD999999 | NZD10 | NZD40000 | 2 days |
|
NZD10 | NZD999999 | NZD10 | NZD40000 | 2 days |
|
N/A | N/A | NZD10 | NZD40000 | 2 days |
Slot Games
Slots Verdict
PlayGrand has 2100 pokies. But it is not only the sheer number of pokies that should attract your attention, as the casino has a lot more to offer. Our PlayGrand casino review will explain what.
The website has pokies from many top-tier developers. In fact, PlayGrand has one of the most impressive lists of providers.
New players will indeed be acquainted with Play’n GO’s games, Book of Dead, Legacy of Egypt, or Reactoonz, as these are the games of choice for many PlayGrand bonuses.
PlayGrand additionally provides 26 Jackpot games to its New Zealand user base.
Jackpot wins have a maximum payout of $250000. Any Jackpot prize exceeding the maximum pay-out may take up to 30 days to be paid.
Live Blackjack
You may find the one live blackjack entry to be lacklustre. While writing our PlayGrand casino review, we were bewildered by the way Evolution Gaming, the primary live casino provider, organizes its games.
Here is how it works:
- When selecting the sole Live Blackjack title, you are met with a staggering 129 Live Dealer Blackjack variants.
- And they are not just reiterations. You can choose from Classic, VIP, Speed, Silver, Platinum and even Infinite versions.
- The betting limits differ accordingly, with the lowest being $2, for Infinite Blackjack, while the highest being $20000 on Blackjack Grand VIP or Blackjack Diamond VIP.
Live Baccarat
You will find that the same goes for live baccarat: there is one entry in the Live Casino lobby, with 17 extra rooms.
Whether it is Speed Baccarat, the standard version, or No Commission Baccarat, the betting thresholds stay at $2 and $30000 all around.
Additionally, Baccarat is lumped in with Dragon Tiger and Super Sic Bo rooms.
Live Roulette
Live roulette is not much different, only that you get just 11 rooms. These will include Lightning Roulette, Immersive Roulette, Auto Roulette, French Roulette, VIP games, or even a Double Ball version.
Your betting amount options will be somewhere in between the lowest $0.20 sum for Auto-Roulette and $20000, which is the maximum for most titles.
Table Games
PlayGrand has a substantial number of 48 table games, ranging from several roulette offers to different card games, including poker, blackjack, or Baccarat.
Betting limits vary greatly, but here are some examples:
| Game | Minimum Bet | Maximum Bet |
|---|---|---|
| Classic Blackjack Gold | $1 | $200 |
| Blackjack Neo | $1 | $3000 |
| European Roulette | $0.25 | $1000 |
| All Aces Poker | $0.25 | $200 |
| Baccarat | $5 | $500/Banker, $100/Tie |
| 100 Bit Dice | $0.01 | $1000 |
| The French Roulette | $0.25 | $10000 |
While researching the website for our PlayGrand casino review, we were pleasantly surprised by the sheer amount of variation in betting limits and table games.
Game providers
1X2 Gaming
2By2 Gaming
4The Player
Adoptit Publishing
AGS
Ainsworth
Alchemy Gaming
All41 Studios
Apollo Games
Asylum Labs
Bally
Barcrest
BB Games
Betdigital Ltd
Big Time Gaming
Bla Bla Bla Studios
Black Pudding
Blueprint Gaming
Bulletproof Gaming
Cayetano
Chance Interactive
Colossus Bets
Concept Gaming
Crazy Tooth Studio
D-tech Gaming
DiceLab
Electric Elephant
ELK Studios
Endemol Studios
Eurostar Studios
Evolution Gaming
Eyecon
Fantasma Games
FELT
Fortune Factory
Foxium
FugaGaming
Gameburger
Games Inc
Games Warehouse
GamesLab
Genesis Gaming
Gold Coin Studios
Golden Rock Studios
Green Jade
Hacksaw Gaming
Half Pixel
High 5 Games
Hurricane
Imagina
Inspired Gaming Group
Iron Dog
Jade Rabbit Studios
Just For the Win
Kalamba
Leander Games
Lightning Box Games
Live5 Gaming
Magic Dreams
MaxWin Gaming
Merkur Gaming
MetaGU
Microgaming
Mutuel Play
Neon Valley Studios
NetEnt
Nolimit City
Northernlights
NYX
Old Skool Studios
PG Soft
Pirates Gold Studios
Play'n Go
Playko
Playson
Pragmatic Play
Probability Jones
Pulse 8
Push Gaming
Quickspin
Rabcat
Realistic Games
Red Tiger Gaming
Red7
Reel NRG
Reel Time Gaming
Reflex Gaming
Relax Gaming
Revolver
Sapphire Gaming
Seven Deuce Gaming
Side City Studios
Sigma Gaming
Silverback Games
Skillzz Gaming
Skywind Group
Slingo Originals
Snowborn
Spearhead
Spieldev
Spin Play
StakeLogic
STHLM Gaming
Storm Gaming
Stormcraft
Sunfox Games
Swintt
Switch Studios
The Games Company
Thunderkick
Touchstone Gaming
Triple Edge Studios
Wazdan
Wild Streak
World Match
YoloPlay
PlayGrand vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | NZD50000 |
| Payout Time Industry standard: 2 days | 1-2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 1-2 days |
| Slot games Industry standard: 500 | 2100 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD300 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD10 | NZD50000 | 1-2 days | 2 mins | 1-2 days | 2100 | 100% up to NZD 300 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- An agent responds instantly.
There’s no need to scour for the website’s contact details. Our PlayGrand casino review will provide relevant info regarding all facets of communication. Whether you require help with transactions or need further info regarding a PlayGrand bonus, you can use the email address or the Live Chat option.
The latter has an especially novel system. After your first few conversations, you have the option to assign a four-digit PIN. This shortens the process for your queries by sidestepping the verification process done by PlayGrand’s operators. Remember that the customer support team may, at times, provide you with instant NZ PlayGrand bonuses.
You may, in turn, request to remove active PlayGrand bonuses with the help of customer support. The casino also has a set procedure for placing a complaint. Our New Zealand PlayGrand Casino review will summarize the essentials:
How to Raise a Complaint
- You must try to solve any issue with the help of customer support facilities. Only upon the dissatisfaction of this resolution may you proceed.
- The customer support host can communicate your issue further to the Support Host’s Team Leader. In this instance, your query is deemed a complaint, and it will have a Case ID you need to remember in further discussions.
- The resolution offered by the Team Leader is final for the website.
Note that you may contact one of the Alternative Dispute Resolution (ADR) providers if you remain dissatisfied. The decision of these entities will supersede that of the website.
PlayGrand provides links and information about eCOGRA, a recognized ADR agency.
The standard response time for a complaint’s resolution is 10 days. PlayGrand Casino will notify you if the period is to be extended.
Our PlayGrand casino review from New Zealand instructed you on how to proceed with complaints in the best manner for you.
Casino Reputation
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- playgrand.com/nz
- Online since:
- 2015
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 052894-R-329546-004
- Swedish Gambling Authority:
- 18Li7478
Founded in 2015, PlayGrand is a white-label casino owned and operated by White Hat Gaming Limited. The company appeared in 2012, and it employs personnel amounting to over 170 individuals spread across five global office locations.
Already a notable entity on the market, PlayGrand’s proprietary is a facilitator for well over 100 game providers, offering all essential services for such platforms to function smoothly.
PlayGrand’s licenses come from three of the strictest iGaming regulators out there. Its accreditation should only strengthen your trust in its fairness and legitimacy.
Responsible Gambling
Any time you log in and check your profile, you will see a dedicated, responsible gambling window. Here you can access several systems meant to give you the power and control over your activity and habits on the platform.
- Self-Imposed Limitations
By going onto your profile page, you can at any time choose a threshold for the maximum amount you decide to add.
The limit will act either daily, weekly, or monthly. This is also your choice.
Additionally, you can set a duration limit ranging from 30 minutes up to six hours.
- Reality check
You don’t always need to set time limitations, as PlayGrand casino provides an automated hourly reality check.
The pop-up window will provide you not only with a time reminder, along with your bets and losses but also with the option to cancel or continue to play.
- Time-Out
The time-out period may vary between 24 hours and six weeks. By proceeding so, you will not be able to access your account for the agreed-on period.
In this set period, your balances remain intact, and active wagers are credited to your account. Though, you cannot access your funds, deposited or awarded, before the cool-oof period has elapsed.
- Account Closure
You can request your account be closed via PlayGrand casino’s customer support.
Any closed profile can be reopened by the same method, so do not fear losing your rights of access forever.
- Accessing Account History
You can easily see your spending and the products you have gambled on by visiting the My Account section on the platform.
- Self-exclusion
PlayGrand Casino will have to take all reasonable steps to prevent you from further gambling.
You may choose to be excluded for a set time or indefinitely.
Cancelling your self-exclusion will take effect after an internal review and following either 24 hours or seven days if you choose indefinite exclusion.
VIP Program
PlayGrand will reward you with loyalty points for every $10 stake made on its platform. While such prizes come immediately and simply by gambling on the website, we provide you with the following platform to help you earn as much from the loyalty system.
For each $10 wager, NZ users will get:
| Game type | Points earned |
|---|---|
| Pokies | 2 |
| Scratch Card Games | 2 |
| Bingo | 1 |
| Video Poker | 1 |
| Blackjack | 0.50 |
| Roulette | 0.25 |
Once accumulate 200 points, you may claim $1 from your account.
A total of 1000 points entitles you to an additional PlayGrand bonus amount of $5. You may claim a maximum of 10000 loyalty points in one day.
Since sums derived from loyalty points function similarly to any other PlayGrand bonus, they have a set $5 maximum bet.
CasinoAlpha's Verdict
Playgrand is a trustworthy online casino with a wide variety of top games, generous bonuses, and solid customer support. Backed by major providers and holding licenses from the UK Gambling Commission and Malta Gaming Authority, Playgrand offers a safe, regulated gambling environment. Though the withdrawal times could be faster, overall, Playgrand provides an enjoyable online casino experience worthy of recommendation to players seeking a new site.
PlayGrand Review - Pros and Cons
- Over 2500 games
- A solidly implemented interface
- Downloadable desktop app available
- Permissive maximum deposit limit
- 24/7 customer support
- Unclear monthly pay-out limits
- No phoneline support
- Some minor scaling and game catalogue issues
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Adela Mariuta | Adina Minculescu | 4.5 / 5 | 5 Hours | 7 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Nov 2023 |
PlayGrand Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!