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Our William Hill Casino review goes through the most crucial aspects for this pokie site, including payment options, self-exclusion, customer support and more!
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- Although the website has a pleasant layout, it takes a long time for the pages to load. The information is hard to find, occasionally opening new tabs for the specific pages you are looking for.
- The operator has multiple payment methods, including credit cards, cash vouchers and e-wallets. Also, it has a fast withdrawal processing, taking only 24 hours.
- The game categories on the website include many well-known game developers such as Microgaming, Evolution and Pragmatic play. You can find more than 3720 slot games and numerous live dealer sessions. However, the table games section lacks Baccarat games.
- Regarding promotions, the website offers different types of welcome bonuses and free spins. Apart from that, New Zealand players will find daily rewards and seasonal offers.
- If you face any problems on the platform, the only way to contact the customer support service is through the 24/7 live chat support. The developer lacks a telephone number and an email address.
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- The website holds a license from Malta Gaming Authority.
- The UK Gambling Commission also licenses the provider.
- Apart from that, the website is regulated by the Gibraltar Gambling Commissioner.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD10 | NZD1000000 | 1 day | Baccarat, Bingo, Blackjack, Craps, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Sports betting, Table games, Video Poker | 3720 | 124 | Gibraltar Regulatory Authority, Malta Gaming Authority, UK Gambling Commission | 100% up to NZD300 | No |
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Table games -
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Baccarat
William Hill Casino Review Table of Contents
William Hill Casino Promo Codes
After becoming a member, you may explore several William Hill Casino promo codes. You may either claim a no deposit offer, a deposit bonus or even both. But remember that these come with specific terms and conditions.
Read moreWagering
We found that for most promotions, you are required to wager the amount between 35 – 50 times if not stated otherwise. Keep in mind that the wagering requirements may differ from one promotion to another based on:
- The initial bonus amount
- The wagering requirement mentioned in the conditions of the promotion
Bonus rules
As discovered while doing our research, William Hill Casino promo codes can be claimed only once per player. You can withdraw at any time unless you fail to meet the legal obligations of the provider, a case in which your accounts will be blocked until the commitments are met.
If you have been previously banned from the website, you cannot participate in promotions. Also, your winnings may be withheld if your payment provider cancels or denies any payment.
Important
The operators can change the terms and conditions of the William Hill Casino promo codes at any time, with or without giving players any notice beforehand.
Irregular play
- Applying minimal risk wagering patterns
- Sharing William Hill Casino promo codes with other players
- Participating in promotions that are not available in your country
- Colluding with other players
William Hill Casino Sign Up Free Spins No Deposit
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Usability
One aspect contributing to an extraordinary experience is how the platform looks and operates. For this review, our expert tested the platform on various devices to be able to give information that will help you browse the website more easily.
| Device | Internet | Browser |
|---|---|---|
| Asus ZenBook Pro 14 Duo OLED | WiFi | Microsoft Edge |
| iPhone 13 Pro | 5G | Safari |
| Galaxy Tab S8+ | WiFi | Google Chrome |
Desktop
Regarding the online casino‘s performance, we used GTmetrix to make the analysis as thorough as possible. The generated metrics showed that the platform has a longer loading speed for most features than the acceptable average. For example, the time to interact, the speed index and the time in which the elements appear take longer than recommended.
These aspects may cause an unpleasant experience for most users. Still, if you are willing to wait, you will find many features available. Browsing the site to find more information was a bit difficult. By clicking on any button in the site’s footer, you will be redirected to a new window where information about all the categories can be found.
As for the graphics, it is not the best nor the most tiresome website we encountered. The colour palette is predominantly white, with orange or dark blue accents. The layout is simple but effective when browsing the website. You will find all the available game categories on the left side of the page.
William Hill Casino Mobile Site
The website is also available on mobile devices. After an in-depth analysis, we can say that the mobile version was quite similar to the desktop one.
Note that even if the operator optimized the layout to fit the smaller screen, the loading speed takes just as much time. The information is just as hard to find on the mobile version as it is on the desktop one. Other than that, all the features, including the William Hill Casino promo codes, are available.
Registration Process
The registration process is simple and does not consume too much of your time. It consists of two stages.
First, you must introduce personal data like your full name, date of birth, phone number and address. Next, you will be required to set a username, a password and the preferred currency.
During the registration process, you will also be required to set a security question to which only you know the answer. After creating an account, you can choose a deposit limit, set daily, weekly or monthly.
KYC checks
As the platform considers the safety and security of its players very important, you will be required to send a set of KYC documents.
You can add your documents to your account’s designated Secure Document Uploader. Keep in mind you won’t be able to make a withdrawal before uploading these documents.
The documents required by the website include a copy of your:
- Certified ID
- Proof of address
- Passport
- Bank statement
You may be required to take a photo of you holding these documents so the operator can verify your identity. You may also be asked to provide a notarized copy of some of your documents. The verification process will be necessary before you make your first deposit and bet.
The operator accepts eight payment methods, including cards, prepaid cards, cash vouchers, e-wallets and online banking.
How to deposit?
- First, go to your Account and click the Deposit button
- Next, you will need to click on Add Method
- Choose a method and add your details
- Enter the minimum deposit, then click on Deposit
You are allowed to have a maximum of three deposit methods in your Account. To safely remove one, ensure you have a zero balance and are not logged in any game session.
Withdrawals
When withdrawing, you must consider that the platform does not permit withdrawals through specific payment methods.
You can withdraw at any time as long as you have fulfilled the verification process and did not break any rule in the Terms & Conditions. Also, you can send the operator a request to reverse your withdrawal, but only in the pending stage.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD5 | NZD99000 | NZD5 | NZD99000 | 1-3 days |
|
NZD10 | NZD8400 | N/A | N/A | Instant |
|
NZD10 | NZD10000 | N/A | N/A | N/A |
|
NZD5 | NZD99000 | NZD5 | NZD33000 | 1-3 days |
|
NZD10 | NZD25000 | NZD5 | NZD25000 | Instant |
|
NZD10 | NZD200 | N/A | N/A | N/A |
|
NZD10 | NZD80000 | NZD5 | NZD80000 | Instant |
|
NZD5 | NZD99000 | NZD5 | NZD33000 | 1-3 days |
|
N/A | N/A | NZD5 | NZD33000 | 1-3 days |
|
N/A | N/A | NZD5 | NZD99000 | 1-3 days |
|
N/A | N/A | NZD5 | NZD80000 | Instant |
|
N/A | N/A | NZD25 | NZD100000 | 1-10 days |
|
N/A | N/A | NZD25 | NZD100000 | 1-10 days |
Slot Games
On the pokie website, you will find over 3700 games, categorised as follows:
- Slots
- Live Casino Games
- Slingo
- Jackpots
- Table
When you click on each of these buttons, more options and types of games will appear. At the top of the menu, you will find a search bar to make your search for a specific game easier. The operator does not mention anything about cancelling bets while participating in a game session. So, we can assume that this is not possible.
Slots
With over 3700 games from famous game developers like Microgaming, NetEnt, Pragmatic, and Play’n`Go, players have diversity when entering the platform.
For more information about the games, click on the Information icon placed in the top right corner of each tab. There, you will find a short description, the RTP rate and the maximum payout amount.
Among the most popular games, you will find Age of Gods, God of Storm, Starburst and many more, as well as a set of exclusive games on the developer’s platform.
When you access the exclusive category, which can be found as a recommendation under the menu button, you will find 15 titles available only on this website. New titles appear weekly.
Jackpots
Here, you will find around 90 jackpot titles like Jackpot King, Vegas Millions, Must Drop Jackpots and others.
The platform also provides different categories of jackpots like:
- Slot machine jackpots
- Progressive jackpots
- Jackpot King
- Mega Jackpots
- Vegas Jackpots found exclusively at this operator
Table games
This section only includes Roulette and Blackjack games. The Baccarat section, a must-have for the gambling industry, is missing on the platform.
The betting limits are different for each game. The RTP rate also differs. In most cases, it is 97% for Roulette and 99% for Blackjack.
Live Roulette
In the live roulette section, you will find 20 live dealer games provided by Evolution and Playtech. Among the titles, you can find American Roulette, Lightning Roulette, Immersive Roulette and Quantum Roulette.
For most Roulette games, the betting limits are between a minimum of $0.50 and a maximum of $5000.
Live Blackjack
Most of the games you will find in this category are made by the operator in partnership with Evolution.
Of the total of 21 blackjack games, there is also a live blackjack lobby, where you can find titles like Free Bet Blackjack, Quantum Blackjack, Infinite Blackjack or Blackjack Party.
The betting requirements range from $1 as the minimum and $5000 maximum bet.
Live Baccarat
The live baccarat section counts ten games with a minimum bet of $1 and a maximum bet of $5000.
However, in this live dealer section, the operator listed other types of live games, like Sic Bo, Fan Tan, Live Dice or Live Craps.
Game providers
1X2 Gaming
AshGaming
Asylum Labs
Betdigital Ltd
Big Time Gaming
Blueprint Gaming
Cryptologic
ELK Studios
Endemol Studios
Evolution Gaming
Eyecon
GamesLab
Gamevy
GreenTube
Habanero
High 5 Games
IGT
Inspired Gaming Group
iSoftBet
Lightning Box Games
Live5 Gaming
Mazooma
MGA Gaming
Microgaming
NetEnt
NextGen Gaming
Nolimit City
OpenBet
Pariplay
Play'n Go
Playson
Playtech
Playzido
Pragmatic Play
Probability Jones
Realistic Games
Red Tiger Gaming
Reflex Gaming
Relax Gaming
Revolver
Storm Gaming
Thunderkick
Virtue Fusion
Williams Interactive
Yggdrasil Gaming
William Hill Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | NZD1000000 |
| Payout Time Industry standard: 2 days | 1 day |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 1 day |
| Slot games Industry standard: 500 | 3720 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD300 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD10 | NZD1000000 | 1 day | 2 mins | 1 day | 3720 | 100% up to NZD 300 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- No email available
- Live chat:
- Yes, 24/7
To draw out as much helpful information as possible, we tried contacting the customer support service, as finding the information ourselves was pretty tricky.
William Hill Casino Live Chat
We personally tested the live chat support and found that the operator has only one contacting method available.
From our conversations with them, we also discovered that the service is no longer live. Another downside of the service is that a bot will take your query and give you several automatic topics you can select.
After selecting two or three topics, you will be asked to give personal details, like email address, telephone number or date of birth. You can be redirected to an actual customer support member at this stage. Still, you won’t receive any answer until the verification process is completed.
You can access the chat support section without being logged into your account, which is a plus.
How to make William Hill Casino complaints?
You can send your complaint to the platform’s customer support team by email or live chat. Remember that you must fill in your personal information, registered email and phone number, along with the essential details of the complaint.
Using the live chat option, it would be best if you first tried contacting an agent. Make sure you offer as much information as possible so the operators can give you a precise answer.
If this does not work and your problem has not been resolved, try contacting the Second Opinion team via their customer support email address. Here, the support team will confirm your complaint within 24 hours, following a final resolution in ten days.
Suppose you encounter a case in which the platform does not give a settlement or are unsatisfied with it. In that case, you can escalate your problem to an external organization like eCogra.
Casino Overview
- Company name:
- William Hill Global PLC
- Registration number:
- C96298
- Website:
- vegas.williamhill.com
- Stock indicator:
- LON: WMH
- Online since:
- 2000
- Address:
- Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta
- Gibraltar Regulatory Authority:
- 99191
- Malta Gaming Authority:
- MGA/CRP/121/2006-05
- UK Gambling Commission:
- 39225
William Hill Casino is a gambling platform established in 2000 and owned by William Hill Global PLC. It operates according to regulations imposed by the Malta Gaming Authority. Besides this, it also holds UKGC and Gibraltar licenses.
In more than 20 years, the website gathered experience in land-based centers, as well as online. It established itself as one of the most popular facilitators on the market. Most notable game providers like Playtech, Blueprint Gaming, Microgaming, Evolution Gaming, Pragmatic, Play’n Go and many others contributed to the considerable number of games and the site’s professional services.
Responsible Gambling
As a significant gambling provider, the website offers different responsible gaming tools. You can control your activity on the website by setting deposit limits, session time reminders, setting a time-out period, minor restricting means, a self-assessment inquiry and hyperlinks to professional support.
You can access these tools by clicking on your balance button shown on the menu bar and then going to the Gambling Controls section.
Self-exclusion
Suppose you think you are spending too much time playing, and your gambling activity has become a problem. In that case, you can choose to self-exclude or to close your Account permanently.
The self-exclusion period can last between 6 months and five years, and you cannot reverse this action once submitted.
Suppose you believe you can control your playing activity after the self-exclusion period has ended. In that case, you can send the support team an email. In this email, you can request a reopening of your Account.
How to self-exclude
- Log into your account and go to your balance icon
- Click on Gambling Control/Account Control
- Click on the Total Exclusion Button
- Read the Terms & Conditions and mark the button that says “I have read the Terms and Conditions”
- Enter the period you wish to exclude yourself for
- Wait for the confirmation to appear on the screen.
William Hill Casino Review - Pros and Cons
- More than 3700 games
- Fast payout processing
- 24/7 live chat support
- Information is hard to find on the website
- Slow loading speed
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Adela Mariuta | Adina Minculescu | 4.4 / 5 | 5 Hours | 18 Hours | Yes | Yes | Yes | Yes | Oct 2022 | Nov 2023 |
William Hill Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!