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Hello Casino Review

Min. deposit $10
Min. Withdrawal $10
Max. cashout
Payout time 2 days
Game types Baccarat, Bingo, Blackjack, Jackpots, Live casino, Roulette, Scratchcards, Slingo, Slots, Table games
Slot games 2300
Live games 160
Licenses MGA, Swedish Gambling Authority, UK Gambling Commission
Vip program No
  • Slots Slots
  • Table games Table games
  • Roulette Roulette
  • Slingo Slingo
  • Live casino Live casino
  • Jackpots Jackpots
  • Blackjack Blackjack
  • Bingo Bingo
  • Baccarat Baccarat
Deposit options MasterCard, MuchBetter, Neosurf, Paysafecard, Skrill Moneybookers, Visa
Min deposit $10
Accepted currency ARS, BRL, CAD, CLP, EUR, GBP, INR, NOK, NZD, PEN, SEK, USD
Payout options

Usability

To learn what you should expect in terms of user experience, we have tested the platform and included all the information gathered in this Hello Casino review.

By using multiple types of devices, various browsers, and different internet connections, we analysed how the casino will respond to your preferences.

Device Internet Browser
Lenovo ThinkPad E15 4G Google Chrome
Samsung Galaxy S20 WIFI Mozilla Firefox
Samsung Galaxy Tab S6 4G Google Chrome

Desktop

By roaming through the platform’s pages, we noticed that there were some loading delays. According to GTmetrix, it takes around 7.7 seconds for the page to load fully, a matter that might bother your gaming session.

In terms of graphics, the online casino theme of choice is set in dark mode, allowing the essential items to be noticed easily.

You can effortlessly browse through the website, as you will find the games well categorised and all the indispensable pages on the main menu. Moreover, you can easily access the Terms and Conditions, Privacy Policy, and Responsible Gambling pages from the casino’s footer.

There is no difference between the logged-in and logged-out interfaces.

Mobile

The mobile version has no extra features compared to the desktop one. You will find that every page is accessible in the same way, and there is no difference regarding the games and providers.

The Promotions page comprises similar offers, yet there are no special Hello Casino coupon codes for mobile.

Compared to other online casinos, the user experience here is generally not problematic, and every page is easily accessible. Also, the session timer is not very common, which is an advantage. On the other hand, the page speed can be a drawback.

Registration Process

To comprise this Hello Casino review, we have created an account ourselves that took no longer than two minutes.

By pushing the Sign-up button, you will encounter a registration form that requires personal information as follows:

  1. Full name, gender, birth date, and country;
  2. Email, phone number, and select your address from the list or enter it manually;
  3. Username, password, and currency.

If you do not log in or use your account for twelve consecutive months, it shall be deemed dormant. Once that happens, you will be sent a reminder mail that will require you to log in in the next 30 days. Otherwise, $5 will be deducted monthly from your balance until your account reaches zero or you log in again.

If you remain inactive for a consecutive period of 6 months and your balance has been reduced to zero, your account can be closed.

KYC procedure

The “Know Your Customer” or “Verification Checks” procedure is a method that every casino necessitates in order to offer you full access to the platform and, most of all, withdrawals.

Therefore, you will be required to provide the following information:

  • Email – verify your email via an activation link or deliver proof that the email address belongs to you;
  • Age – Hello Casino may use third-party agencies to confirm your age, and further details may also be required. In case a New Zealand customer is ultimately proven to be underage, the account will be terminated, any winnings coming from Hello Casino bonus codes will be forfeited, and funds deposited will be returned to the player;
  • Additional verification – Aside from using third-party agencies to confirm your identity, address, payment method, and any other information you have provided, you may also be required to offer ID or other documentation;
  • AML – To comply with the EU anti-money laundering guidelines, you may be requested to provide proof of ownership on the payment methods and the source of your funds or wealth.

So that your withdrawal request is not delayed, we recommend that you complete the procedure from the moment you open an account. If the details provided are accurate, the KYC process will not take longer than 48 hours.

Hello Casino Review - Payment Methods

Transactions are a vital component of online gambling. When you supply your account with cash at Hello Casino, you may do so by pushing the minimum deposit button from the top right corner and choosing to add funds via Visa, Mastercard, Neosurf, MuchBetter, Paysafecard, and Skrill Moneybookers.

When requesting a withdrawal, head to Account – accessible from the main menu – and select Withdraw. Once requested, the payment will be pending for up to two days.

As soon as the request is accepted, the funds will be sent to the last method you used to deposit or MasterCard, Visa, or Skrill Moneybookers. This casino has some of the fastest payment methods for NZ players, but some, like Visa or MasterCard, can take up to 3 days to process.

The minimum amount you are allowed to deposit or withdraw is $10. The maximum amount you can cash out per week is $12500 and $50000 per month.

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Be aware

  1. Should you make a habit of depositing and withdrawing without placing bets, the casino may place any bank charges on your account before terminating it.
  2. Your withdrawal request will not be processed until verification checks (KYC) are satisfactorily completed, payments are confirmed, and specific rules for the Hello Casino bonus codes are followed.

Customer funds are held separately from company funds. In case of insolvency, your funds will be protected.

Reverse withdrawal preferences

If you request to have your winnings cashed out but change your mind, you can reverse it within two days or until your request is approved.

To have the money back into your account, you need to head to Account, select the Pending Withdrawals tab and tick the request you want to be reversed. The funds will be transferred to your balance right away. No withdrawals will be permitted whilst an account has an active bonus balance or any free rounds.

Payment Min deposit Max withdrawal
MasterCard $10 $50000
MuchBetter $10 $50000
Neosurf $10 $50000
Paysafecard $10 $50000
Skrill Moneybookers $10 $50000
Visa $10 $50000
Show more

Pokies

Whether you are a fan of Video Slots, Live Casino, or Table Games, we have provided in this Hello Casino review multiple game examples that you may find on the platform, along with extra interesting details.

Game Type Title Minimum bet Maximum bet
Slots Starburst 0.2 200
Table Games Baccarat 5 200
Live Casino Lightning Roulette 0.40 20000

Slots

The online pokies list contains over 2300 games from various software providers, allowing you to select the preferred type of slot, as follows:

  • Video slots – Legacy of Dead, Book of Dead, Wolf Gold, Sweet Bonanza, Fruit Party;
  • Jackpots – Fortunium Gold Mega Moolah, Monopoly Big Spin, Vegas Night Life;
  • Classic – Immortal Romance, Bonanza, Starburst, Fire Joker, Ted.

Table Games

There are around 50 table games available on the platform. You can encounter various forms of Roulette, including European, Nouveau, and French.

If you are a Blackjack enthusiast, you can access Blackjack Neo, Atlantic City, Vegas Strip, and Vegas Single Deck.

Other table game titles include Jacks or Better Poker, Casino War, and Three Card Hold’em.

Live Roulette

Immersive, Lightning, French Roulette Gold, American, or Auto-Roulette VIP are some of the 11 titles of Live Roulette. Evolution provides them, and the minimum bet can start at 0.40, while the maximum can go as high as 20000.

If you are a Live Roulette fan, you may find the small number of games quite disadvantageous. However, you can always find better options on our Top Roulette Sites for NZ players.

Live Blackjack

By heading to the Live Blackjack tables, you shall encounter over 120 titles. These include Blackjack Classic, Classic Speed, Free Bet, Infinite, and Speed VIP Blackjack.

Live Baccarat

No Commission, Speed Baccarat, Baccarat Control Squeeze, and Dragon Tiger are a part of the 20 games available.

A new feature of Hello Casino is Baccarat Multiplay, which allows you to join multiple tables simultaneously. Once launched, a panel will open, presenting a list of all Baccarat tables, helping you observe road trends and sort the tables. Baccarat Multiplay can be initiated from any Baccarat table or the Lobby.

Game providers

Adoptit Publishing
Adoptit Publishing
AGS
AGS
Ainsworth
Ainsworth
Alchemy Gaming
Alchemy Gaming
All41 Studios
All41 Studios
Asylum Labs
Asylum Labs
Bally
Bally
Barcrest
Barcrest
BB Games
BB Games
Betdigital Ltd
Betdigital Ltd
Big Time Gaming
Big Time Gaming
Bla Bla Bla Studios
Bla Bla Bla Studios
Black Pudding
Black Pudding
Blueprint Gaming
Blueprint Gaming
Bulletproof Gaming
Bulletproof Gaming
Cayetano Gaming
Cayetano Gaming
Chance Interactive
Chance Interactive
Colossus Bets
Colossus Bets
CoreGaming
CoreGaming
Crazy Tooth Studio
Crazy Tooth Studio
D-tech Gaming
D-tech Gaming
Electric Elephant
Electric Elephant
ELK Studios
ELK Studios
Endemol Studios
Endemol Studios
Eurostar Studios
Eurostar Studios
Evolution Gaming
Evolution Gaming
Eyecon
Eyecon
Fantasma Games
Fantasma Games
FELT
FELT
Fortune Factory
Fortune Factory
Foxium
Foxium
FugaGaming
FugaGaming
Gameburger Studios
Gameburger Studios
Games Inc
Games Inc
Games Warehouse
Games Warehouse
GamesLab
GamesLab
Gold Coin Studios
Gold Coin Studios
Golden Rock Studios
Golden Rock Studios
Green Jade
Green Jade
Hacksaw Gaming
Hacksaw Gaming
Half Pixel
Half Pixel
High 5 Games
High 5 Games
Hurricane
Hurricane
Imagina
Imagina
Inspired Gaming Group
Inspired Gaming Group
Iron Dog
Iron Dog
Jade Rabbit Studios
Jade Rabbit Studios
Kalamba Games
Kalamba Games
Leander Games
Leander Games
Leap Gaming
Leap Gaming
Lightning Box Games
Lightning Box Games
Live5 Gaming
Live5 Gaming
Magic Dreams
Magic Dreams
MaxWin Gaming
MaxWin Gaming
Merkur Gaming
Merkur Gaming
MetaGU
MetaGU
Microgaming (Games Global)
Microgaming (Games Global)
Mutuel Play
Mutuel Play
Neon Valley Studios
Neon Valley Studios
Nolimit City
Nolimit City
Northernlights
Northernlights
NYX
NYX
Old Skool Studios
Old Skool Studios
PearFiction Studios
PearFiction Studios
PG Soft
PG Soft
Pirates Gold Studio
Pirates Gold Studio
Play'n Go
Play'n Go
Playko
Playko
Playson
Playson
Pragmatic Play
Pragmatic Play
Probability Jones
Probability Jones
Pulse 8
Pulse 8
Push Gaming
Push Gaming
Quickspin
Quickspin
Rabcat
Rabcat
Realistic Games
Realistic Games
Red7
Red7
Reel NRG
Reel NRG
Reel Time Gaming
Reel Time Gaming
Reflex Gaming
Reflex Gaming
Relax Gaming
Relax Gaming
Revolver
Revolver
Sapphire Gaming
Sapphire Gaming
Seven Deuce Gaming
Seven Deuce Gaming
SG Digital
SG Digital
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Side City Studios
Side City Studios
Sigma Gaming
Sigma Gaming
Silverback Games
Silverback Games
Skillzz Gaming
Skillzz Gaming
Skywind Group
Skywind Group
Slingo Originals
Slingo Originals
Snowborn
Snowborn
Spearhead
Spearhead
Spieldev
Spieldev
Spin Play
Spin Play
StakeLogic
StakeLogic
STHLM Gaming
STHLM Gaming
Storm Gaming
Storm Gaming
Sunfox Games
Sunfox Games
Swintt
Swintt
Switch Studios
Switch Studios
The Games Company
The Games Company
Thunderkick
Thunderkick
Touchstone Gaming
Touchstone Gaming
Triple Edge Studios
Triple Edge Studios
Wazdan
Wazdan
Wild Streak Gaming
Wild Streak Gaming
WMS Gaming
WMS Gaming
YoloPlay
YoloPlay
Show more

Hello Casino vs. Market Standards

Min. deposit

Industry standard: NZ$10

$10
Min. withdrawal

Industry standard: NZ$10

$10
Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

2 days
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

2 days
Slot games

Industry standard: 500

2300
Bonus

Industry standard: 100% up to NZ$200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
Hello Casino

Hello Casino

3.8/5
$10$102 daysFast2 days2300100% up to $ 100
Conquestador Casino

Conquestador Casino

4.3/5
$10$201 dayFast1 day2000200% up to $ 50
Ruby Fortune Casino

Ruby Fortune Casino

3.8/5
$5$50+3 daysFast3 days450100% up to $ 250
PlayOJO Casino

PlayOJO Casino

4.4/5
$10$11 dayFast1-2 days2500-
Casumo Casino

Casumo Casino

4.2/5
$20$203 daysFast3 days1500100% up to $ 1200
Gaming Club Casino

Gaming Club Casino

4.1/5
$5$50+3 daysFast2 days750-
Spin Casino

Spin Casino

4.4/5
$10$503 daysFast+3 days717100% up to $ 400
Wildz Casino

Wildz Casino

4.3/5
$10$201 dayFast1-2 days1000100% up to $ 500
Load more

Related casinos

Customer Support

Phone:
No phone available
Live Chat:
2

If you have issues or need information on payments, Hello Casino bonus codes, registration, and any other casino matter, the live chat agents will reply within 30 and 60 seconds.

However, note that they will not respond to any questions until you have provided your personal information. Once authenticated, you can create a PIN that allows you to skip the confirmation process. If you’re in need of immediate answers to common questions, there is no FAQ section that can help.

To create the Hello Casino review, we have tested the services ourselves. Most of the time, the agents were helpful, and the waiting time was under one minute. However, if the information you require is not available anywhere on the website, they will offer unsatisfactory answers.

Overview

Slots Slots Hello Casino
Live casino Live casino Hello Casino
Fast withdrawal Fast withdrawal Hello Casino
VIP program VIP program Hello Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
hellocasino.com
Online since:
2014
Address:
85 St John Street, Valletta, VLT1165, Malta

MGA:
MGA/B2C/370/2017
Swedish Gambling Authority:
18Li7478
UK Gambling Commission:
52894

We have searched for any helpful information about the parent company, White Hat Gaming Limited, for this Hello Casino review. We learned that it had built a reputation in the iGaming industry, having over 300 employees and 5 offices.

Hello Casino’s parent company is also associated with Kambi PLC, a B2C sports betting firm. Kambi is listed on the Swedish stock market and certified by eCOGRA – this vouches for its products’ security and fairness.

Responsible Gambling

In order to prevent compulsive gambling, the company provides a variety of tools to keep your gambling session away from harm.

While roaming the platform to create this Hello Casino review, we found the following:

  • Deposit limits – limit the amount of money placed into your account on a daily, weekly, or monthly basis;
  • Reality check – According to your settings, you will be notified of your losses and winnings, helping you to keep track of time;
  • Session limit – Once the selected duration is reached, you will be logged out of your account;
  • Time-out – Block yourself from the website for 24 hours up to six weeks, in case you need to take a break;
  • Access to account history – be aware of your gambling session by verifying your account history;
  • Account closure – You can terminate your account for any reason;
  • Non-customers exclusion – Hello Casino may block you from registering an account, should you require so. The measure can be activated by contacting customer support;
  • Self-exclusion – You can apply this measure for a predetermined or indefinite time. Meanwhile, you will not receive any Hello Casino bonus code material while self-excluded.

Once the self-exclusion period ends, your account will be reopened. If you decide to cancel it before, it will only be considered after an internal review and a 24-hour cool-off period.

Apart from these tools, the platform provides responsible play advice and guidance. Additionally, you can access various responsible gambling organisations and several parental filtering solutions.

If you feel like gambling is interrupting your daily life, we recommend applying any of the tools and limits available, as well as getting help from multiple professional organisations. Moreover, the non-customer exclusion tool is an advantage rarely encountered on any other platform.

VIP Programme

Hello Casino provides a VIP program for the most dedicated and trustworthy players. Once they pass the KYC verification process, they will receive an automatic invitation from the VIP manager.

The VIP rewards can contain exclusive real-life events, Hello Casino coupon codes, and different incentives. Not only that, but Hello Casino allows the player to select an option between a VIP bonus program and a VIP cashback program. The VIP Bonus program includes 24/7 personal assistance throughout the whole week.

Hello Casino doesn’t live up to the iGaming expectations regarding VIP benefits and promotions compared to other important names in the field. On the bright side, real-life events are not a standard prize.

Loyalty

You can obtain bonus money by gathering loyalty points on the platform. As soon as you place your first deposit, you will be provided with 500 Loyalty Points. Afterwards, the online casino will offer a different number of points for every NZ$10 wagered on casino games, as follows:

Game Type Loyalty points
Roulette 0.25
Blackjack 0.5
Scratchcards 2
Slots 2
Video Poker and Video Poker Sidebet 1

The minimum number of points you can exchange is 1000, resulting in NZ$5 bonus money.

Once substituted, you must wager the bonus money 35 times on real money games.

Hello Casino Review - Pros and Cons

Pros
  • Skrill is not viable for bonuses
  • Three authorities license the company
  • Wide variety of responsible gambling tools
  • Numerous renowned game providers
  • Support agents reply within 30 seconds
  • Quick registration process
  • 24/7 customer support
Cons
  • No mobile or desktop app
  • A small number of loyalty rewards
  • The VIP program is invite-only
  • No FAQ section
  • Slow loading speed

How we review

     
Reviewer
Reviewer
CasinoAlpha rating 7.5 / 10
Test Duration 9 Hours
Review Duration 56 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date Mar 2024
Anca Iamandi
AuthorAnca IamandiSenior Author & Editor at CasinoAlpha

Anca's analytical skills developed in Generative Linguistics allow her to bring you clear casino content. Her texts will help you understand online casinos, bonuses, fees, and essential rules, in order to forget about the gambling myths that pull you down. She's a strong advocate of safe gambling.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!

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