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Give a warm welcome to our Hello Casino review. We’ve thoroughly examined the essential aspects of this casino and are eager to provide New Zealand players with all the relevant information. If you’ve ever wondered what the gaming experience is like here or which Hello Casino bonus codes are available, we’ve got you covered!
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- The contrast between the theme and colours is pleasant in terms of graphics, emphasising the essential information. While most pages are easily accessible, some are reachable through a time-consuming process. Hello Casino is available on multiple devices via a browser, yet no desktop or mobile app is available.
- Based on our thorough analysis for this Hello Casino review, you shall find that the most common payment methods are present on the platform. Yet, if you are a Neteller fan, it will not be an option for you. Additionally, the company will release your requested winnings within two days.
- There are various well-known software suppliers that provide the games on this platform, resulting in a vast number of games. Aside from the 2300+ Slots, you can find several types of Roulette, Blackjack, and Baccarat, either as Table Games or Live Dealer.
- As soon as you register and place a deposit, you shall receive a First Deposit bonus. However, there are no other Hello Casino coupon codes accessible, except for a weekend offer.
- Should you need assistance, you may contact the agents via live chat or email 24/7. Nevertheless, there is no phone support or an FAQ section available, which means you cannot find instant answers to frequent issues or queries.
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- Malta Gaming Authority ;
- UK Gambling Commission;
- Swedish Gambling Authority.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD10 | NZD50000 | 2 days | Baccarat, Bingo, Blackjack, Jackpots, Live Casino, Progressive, Roulette, Scratch cards, Slingo, Slots, Table games | 2300 | 160 | Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission | 100% up to NZD100 | No |
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Baccarat
Hello Casino Review Table of Contents
Hello Casino Bonus Codes
Hello Casino NZ provides welcome promotions and offers consisting of free spins and match deals. Regardless of the promotional type, it would be best to use the casino bonuses according to the site’s rules. Deposits made via Skrill Moneybookers are not eligible for the welcome bonus. If taken, the company will confiscate all winnings.
Read moreBonus rules
Each promotion is available once for one NZ player, one individual account, and one IP address only. Also, be aware that withdrawing while having a bonus balance will revoke your promotional credits.
Generally, the low wagering requirement stands at 35 times the promo amount. You can check your wagering requirement progress from the Account page – Account Details.
For any bets made, the wager is deducted from the player’s Cash Balance. If there is no cash available, then it will be deducted from the Bonus Balance. If both types of funds are used, winnings will be distributed to each one accordingly.
All Hello Casino bonus codes will expire after 30 days of account inactivity unless stated otherwise in the Significant Terms. However, all free spins will expire ten days after they are awarded.
A deposit will correspond to a single offer; furthermore, you can’t combine any Hello Casino bonus codes. They will activate in the order of redemption.
Non-standard incentives include Hello Casino coupon codes and instant bonuses. Coupons also comply with wagering conditions, and only one such promotion is claimable in 24 hours.
Occasionally, the site may provide no deposit promos, consisting of either credit or extra spins. Regardless of its nature, the bonus only allows winnings going up to $100. Even if you enter a no-deposit deal, you’ll need to deposit funds to your balance; otherwise, you won’t be able to withdraw any winnings.
You may also be offered bonuses limited to different game categories, such as Slots only. If you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. If it is a restricted game, bonus funds will not be visible.
In case bonus funds are used on games that do not contribute, any balance will be removed and your account locked.
Some games contribute a different percentage towards the rollover requirement, as presented below:
| Game Type | Percentage |
|---|---|
| Slots | 100% |
| Table Games | 0% |
| Video Poker Games | 0% |
| Scratchcards & Keno | 100% |
| Jackpot Games (Progressives) | 0% |
| Other Games | 0% |
Irregular play
In case of irregular play, the company may terminate your account and forfeit any winnings. Thus, you must avoid the following actions:
- Equal, zero or low-margin stakes or hedge betting will not contribute towards the rollover conditions. For instance, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table.
- Leaving large bets on the table, such as Blackjack, and returning after the wagering has been completed.
- Depositing and withdrawing the amount shortly after, having the intention to abuse the promotion. For example, place a deposit to receive free spins, and then wager your deposit just over one time your deposit value, initiate a withdrawal, and then initiate your free spins.
- You are prohibited from using bonus funds purely to progress through bonus stages and complete the final steps with cash bets when bonus funds have been released or forfeited. This rule also includes playing the games with a 0% contribution towards rollover requirements.
- It is forbidden to place a bet worth more than 20% of your active bonus.
Hello Casino No Deposit Money on Registration
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Usability
To learn what you should expect in terms of user experience, we have tested the platform and included all the information gathered in this Hello Casino review.
By using multiple types of devices, various browsers, and different internet connections, we analysed how the casino will respond to your preferences.
| Device | Internet | Browser |
|---|---|---|
| Lenovo ThinkPad E15 | 4G | Google Chrome |
| Samsung Galaxy S20 | WIFI | Mozilla Firefox |
| Samsung Galaxy Tab S6 | 4G | Google Chrome |
Desktop
By roaming through the platform’s pages, we noticed that there were some loading delays. According to GTmetrix, it takes around 7.7 seconds for the page to load fully, a matter that might bother your gaming session.
In terms of graphics, the online casino theme of choice is set in dark mode, allowing the essential items to be noticed easily.
You can effortlessly browse through the website, as you will find the games well categorised and all the indispensable pages on the main menu. Moreover, you can easily access the Terms and Conditions, Privacy Policy, and Responsible Gambling pages from the casino’s footer.
There is no difference between the logged-in and logged-out interfaces.
Mobile
The mobile version has no extra features compared to the desktop one. You will find that every page is accessible in the same way, and there is no difference regarding the games and providers.
The Promotions page comprises similar offers, yet there are no special Hello Casino coupon codes for mobile.
Compared to other online casinos, the user experience here is generally not problematic, and every page is easily accessible. Also, the session timer is not very common, which is an advantage. On the other hand, the page speed can be a drawback.
Registration Process
To comprise this Hello Casino review, we have created an account ourselves that took no longer than two minutes.
By pushing the Sign-up button, you will encounter a registration form that requires personal information as follows:
- Full name, gender, birth date, and country;
- Email, phone number, and select your address from the list or enter it manually;
- Username, password, and currency.
If you do not log in or use your account for twelve consecutive months, it shall be deemed dormant. Once that happens, you will be sent a reminder mail that will require you to log in in the next 30 days. Otherwise, $5 will be deducted monthly from your balance until your account reaches zero or you log in again.
If you remain inactive for a consecutive period of 6 months and your balance has been reduced to zero, your account can be closed.
KYC procedure
The “Know Your Customer” or “Verification Checks” procedure is a method that every casino necessitates in order to offer you full access to the platform and, most of all, withdrawals.
Therefore, you will be required to provide the following information:
- Email – verify your email via an activation link or deliver proof that the email address belongs to you;
- Age – Hello Casino may use third-party agencies to confirm your age, and further details may also be required. In case a New Zealand customer is ultimately proven to be underage, the account will be terminated, any winnings coming from Hello Casino bonus codes will be forfeited, and funds deposited will be returned to the player;
- Additional verification – Aside from using third-party agencies to confirm your identity, address, payment method, and any other information you have provided, you may also be required to offer ID or other documentation;
- AML – To comply with the EU anti-money laundering guidelines, you may be requested to provide proof of ownership on the payment methods and the source of your funds or wealth.
So that your withdrawal request is not delayed, we recommend that you complete the procedure from the moment you open an account. If the details provided are accurate, the KYC process will not take longer than 48 hours.
Transactions are a vital component of online gambling. When you supply your account with cash at Hello Casino, you may do so by pushing the minimum deposit button from the top right corner and choosing to add funds via Visa, Mastercard, Neosurf, MuchBetter, Paysafecard, and Skrill Moneybookers.
When requesting a withdrawal, head to Account – accessible from the main menu – and select Withdraw. Once requested, the payment will be pending for up to two days.
As soon as the request is accepted, the funds will be sent to the last method you used to deposit or MasterCard, Visa, or Skrill Moneybookers. This casino has some of the fastest payment methods for NZ players, but some, like Visa or MasterCard, can take up to 3 days to process.
The minimum amount you are allowed to deposit or withdraw is $10. The maximum amount you can cash out per week is $12500 and $50000 per month.
Be aware
- Should you make a habit of depositing and withdrawing without placing bets, the casino may place any bank charges on your account before terminating it.
- Your withdrawal request will not be processed until verification checks (KYC) are satisfactorily completed, payments are confirmed, and specific rules for the Hello Casino bonus codes are followed.
Customer funds are held separately from company funds. In case of insolvency, your funds will be protected.
Reverse withdrawal preferences
If you request to have your winnings cashed out but change your mind, you can reverse it within two days or until your request is approved.
To have the money back into your account, you need to head to Account, select the Pending Withdrawals tab and tick the request you want to be reversed. The funds will be transferred to your balance right away. No withdrawals will be permitted whilst an account has an active bonus balance or any free rounds.
MasterCard 
MuchBetter 
Neosurf 
Paysafecard 
Skrill Moneybookers 
Visa Pokies
Whether you are a fan of Video Slots, Live Casino, or Table Games, we have provided in this Hello Casino review multiple game examples that you may find on the platform, along with extra interesting details.
| Game Type | Title | Minimum bet | Maximum bet |
|---|---|---|---|
| Slots | Starburst | 0.2 | 200 |
| Table Games | Baccarat | 5 | 200 |
| Live Casino | Lightning Roulette | 0.40 | 20000 |
Slots
The online pokies list contains over 2300 games from various software providers, allowing you to select the preferred type of slot, as follows:
- Video slots – Legacy of Dead, Book of Dead, Wolf Gold, Sweet Bonanza, Fruit Party;
- Jackpots – Fortunium Gold Mega Moolah, Monopoly Big Spin, Vegas Night Life;
- Classic – Immortal Romance, Bonanza, Starburst, Fire Joker, Ted.
Table Games
There are around 50 table games available on the platform. You can encounter various forms of Roulette, including European, Nouveau, and French.
If you are a Blackjack enthusiast, you can access Blackjack Neo, Atlantic City, Vegas Strip, and Vegas Single Deck.
Other table game titles include Jacks or Better Poker, Casino War, and Three Card Hold’em.
Live Roulette
Immersive, Lightning, French Roulette Gold, American, or Auto-Roulette VIP are some of the 11 titles of Live Roulette. Evolution provides them, and the minimum bet can start at 0.40, while the maximum can go as high as 20000.
If you are a Live Roulette fan, you may find the small number of games quite disadvantageous. However, you can always find better options on our Top Roulette Sites for NZ players.
Live Blackjack
By heading to the Live Blackjack tables, you shall encounter over 120 titles. These include Blackjack Classic, Classic Speed, Free Bet, Infinite, and Speed VIP Blackjack.
Live Baccarat
No Commission, Speed Baccarat, Baccarat Control Squeeze, and Dragon Tiger are a part of the 20 games available.
A new feature of Hello Casino is Baccarat Multiplay, which allows you to join multiple tables simultaneously. Once launched, a panel will open, presenting a list of all Baccarat tables, helping you observe road trends and sort the tables. Baccarat Multiplay can be initiated from any Baccarat table or the Lobby.
Game providers
Adoptit Publishing
AGS
Ainsworth
Alchemy Gaming
All41 Studios
Asylum Labs
Bally
Barcrest
BB Games
Betdigital Ltd
Big Time Gaming
Bla Bla Bla Studios
Black Pudding
Blueprint Gaming
Bulletproof Gaming
Cayetano
Chance Interactive
Colossus Bets
Concept Gaming
Crazy Tooth Studio
D-tech Gaming
DiceLab
Electric Elephant
ELK Studios
Endemol Studios
Eurostar Studios
Evolution Gaming
Eyecon
Fantasma Games
FELT
Fortune Factory
Foxium
FugaGaming
Gameburger
Games Inc
Games Warehouse
GamesLab
Gold Coin Studios
Golden Rock Studios
Green Jade
Hacksaw Gaming
Half Pixel
High 5 Games
Hurricane
Imagina
Inspired Gaming Group
Iron Dog
Jade Rabbit Studios
Just For the Win
Kalamba
Leander Games
Leap Gaming
Lightning Box Games
Live5 Gaming
Magic Dreams
MaxWin Gaming
Merkur Gaming
MetaGU
Microgaming
Mutuel Play
Neon Valley Studios
NetEnt
Nolimit City
Northernlights
NYX
Old Skool Studios
PG Soft
Pirates Gold Studios
Play'n Go
Playko
Playson
Pragmatic Play
Probability Jones
Pulse 8
Push Gaming
Quickspin
Rabcat
Realistic Games
Red Tiger Gaming
Red7
Reel NRG
Reel Time Gaming
Reflex Gaming
Relax Gaming
Revolver
Sapphire Gaming
Seven Deuce Gaming
SG Digital
SHFL Entertainment
Side City Studios
Sigma Gaming
Silverback Games
Skillzz Gaming
Skywind Group
Slingo Originals
Slingshot
Snowborn
Spearhead
Spieldev
Spin Play
StakeLogic
STHLM Gaming
Storm Gaming
Stormcraft
Sunfox Games
Swintt
Switch Studios
The Games Company
Thunderkick
Touchstone Gaming
Triple Edge Studios
Wazdan
Wild Streak
WMS Gaming
YoloPlay
Hello Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | NZD50000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 2300 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD100 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD10 | NZD50000 | 2 days | 2 mins | 2 days | 2300 | 100% up to NZD 100 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
If you have issues or need information on payments, Hello Casino bonus codes, registration, and any other casino matter, the live chat agents will reply within 30 and 60 seconds.
However, note that they will not respond to any questions until you have provided your personal information. Once authenticated, you can create a PIN that allows you to skip the confirmation process. If you’re in need of immediate answers to common questions, there is no FAQ section that can help.
To create the Hello Casino review, we have tested the services ourselves. Most of the time, the agents were helpful, and the waiting time was under one minute. However, if the information you require is not available anywhere on the website, they will offer unsatisfactory answers.
Overview
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- hellocasino.com
- Online since:
- 2014
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- Swedish Gambling Authority:
- 18Li7478
- UK Gambling Commission:
- 52894
We have searched for any helpful information about the parent company, White Hat Gaming Limited, for this Hello Casino review. We learned that it had built a reputation in the iGaming industry, having over 300 employees and 5 offices.
Hello Casino’s parent company is also associated with Kambi PLC, a B2C sports betting firm. Kambi is listed on the Swedish stock market and certified by eCOGRA – this vouches for its products’ security and fairness.
Responsible Gambling
In order to prevent compulsive gambling, the company provides a variety of tools to keep your gambling session away from harm.
While roaming the platform to create this Hello Casino review, we found the following:
- Deposit limits – limit the amount of money placed into your account on a daily, weekly, or monthly basis;
- Reality check – According to your settings, you will be notified of your losses and winnings, helping you to keep track of time;
- Session limit – Once the selected duration is reached, you will be logged out of your account;
- Time-out – Block yourself from the website for 24 hours up to six weeks, in case you need to take a break;
- Access to account history – be aware of your gambling session by verifying your account history;
- Account closure – You can terminate your account for any reason;
- Non-customers exclusion – Hello Casino may block you from registering an account, should you require so. The measure can be activated by contacting customer support;
- Self-exclusion – You can apply this measure for a predetermined or indefinite time. Meanwhile, you will not receive any Hello Casino bonus code material while self-excluded.
Once the self-exclusion period ends, your account will be reopened. If you decide to cancel it before, it will only be considered after an internal review and a 24-hour cool-off period.
Apart from these tools, the platform provides responsible play advice and guidance. Additionally, you can access various responsible gambling organisations and several parental filtering solutions.
If you feel like gambling is interrupting your daily life, we recommend applying any of the tools and limits available, as well as getting help from multiple professional organisations. Moreover, the non-customer exclusion tool is an advantage rarely encountered on any other platform.
VIP Programme
Hello Casino provides a VIP program for the most dedicated and trustworthy players. Once they pass the KYC verification process, they will receive an automatic invitation from the VIP manager.
The VIP rewards can contain exclusive real-life events, Hello Casino coupon codes, and different incentives. Not only that, but Hello Casino allows the player to select an option between a VIP bonus program and a VIP cashback program. The VIP Bonus program includes 24/7 personal assistance throughout the whole week.
Hello Casino doesn’t live up to the iGaming expectations regarding VIP benefits and promotions compared to other important names in the field. On the bright side, real-life events are not a standard prize.
Loyalty
You can obtain bonus money by gathering loyalty points on the platform. As soon as you place your first deposit, you will be provided with 500 Loyalty Points. Afterwards, the online casino will offer a different number of points for every NZ$10 wagered on casino games, as follows:
| Game Type | Loyalty points |
|---|---|
| Roulette | 0.25 |
| Blackjack | 0.5 |
| Scratchcards | 2 |
| Slots | 2 |
| Video Poker and Video Poker Sidebet | 1 |
The minimum number of points you can exchange is 1000, resulting in NZ$5 bonus money.
Once substituted, you must wager the bonus money 35 times on real money games.
Hello Casino Review - Pros and Cons
- Skrill is not viable for bonuses
- Three authorities license the company
- Wide variety of responsible gambling tools
- Numerous renowned game providers
- Support agents reply within 30 seconds
- Quick registration process
- 24/7 customer support
- No mobile or desktop app
- A small number of loyalty rewards
- The VIP program is invite-only
- No FAQ section
- Slow loading speed
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Anca Iamandi | Adina Minculescu | 3.8 / 5 | 9 Hours | 56 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Mar 2024 |
Hello Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!