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FireVegas Casino Review

Overview

Min deposit$20
Payout time2 days
Game types
Slot games2930
Live games225
Website LanguageEnglish
Customer Support LanguageEnglish

Legit and fairness

FireVegas ensures fair and safe practices through its license, security protocols and responsible gambling tools.

To keep the risks under control, this FireVegas Casino review will present the responsible gaming tools available on the platform. Besides useful links and minor restrictive tools, you will also find:

  • Access to game history
  • Advice regarding this problem
  • Auto-play limits
  • Financial activity monitor
  • Reality check
  • Self-assessment
  • Self-limits
  • Session and deposit limits
  • Take a break

If, for any reason, you wish to stop your experience on the website, you can close your Account by contacting the support team. For reopening an Account, follow the same procedure.

But, if you have developed a gambling problem, the platform recommends you request a self-exclusion.

Self-exclusion

Suppose the gambling experience has become an issue affecting your decision and the people close to you. In that case, you should consider a self-exclusion option.

There are two ways available on the platform to do this:

  • Enter your Account, go to the responsible gaming button and click on the provided link for self-exclusion
  • If that doesn’t work, contact the customer support team requesting a self-exclusion period

Deposits & Withdrawals Methods

PaymentMin depositMax withdrawal
Visa$20N/A
Paysafecard$20N/A
MasterCard$20N/A
Neosurf$20N/A
Skrill Moneybookers$20N/A
n/aN/A$20000
Min deposit$20
Min. Withdrawal$20
Payout time2 days
Currencies

Note that the operator will accept withdrawals only by one method: bank transfer.

After you request it, the pending time for withdrawals is 48 hours, after which the payment will be processed immediately. Even so, it will take up to three days for the money to reach your bank account.

In the case of a win that exceeds $100000, the provider will divide the amount into ten instalments of 10% for ten months until the entire amount is fully paid.

Customer support

7.0/10Customer Support

If you have questions or difficulty browsing the platform, the customer support operators are available via email or 24/7 live chat.

Our experience with the support team was relatively good. The operators helped us with technical details and gave helpful answers.

A downside of the process is the waiting time. When the conversation opens, you will be asked to fill in your four-digit code or account details, followed by your question. It may sometimes take longer, but the chat window will show you your place in the queue line.

When you click on the chat button at the bottom of the screen, the conversation won’t open due to an error. If you encounter this, we suggest refreshing the page to work.

FireVegas Casino Complaints

Suppose you are unsatisfied with a specific aspect of the operator’s website or encounter an issue. In that case, you can send a complaint to notify them of the problem.

We recommend following the next steps for a complaint:

  1. The first thing you are required to do is contact the support team via live chat. There, a host will investigate your query and try to respond to it as clearly as possible
  2. If you are discontent with the result or the matter is still not resolved at the previous stage, you will be redirected to the host’s Team Leader, where your query will be revised
  3. Reaching this step means that your problem has not been resolved satisfactorily. You will be redirected again to the Complaints Team. You will be assigned a Case ID, and only now will your enquiry be classified as a complaint

If, after the final step of the complaints process offered by the operator, you are still not satisfied, you will be given the option to escalate the problem to an Alternative Dispute Resolution provider.

Product rating

9.0/10Product Rating

Game types

Roulette
Roulette
Baccarat
Baccarat
Slots
Slots
Table games
Table games
Video Poker
Video Poker
Jackpots
Jackpots
Scratchcards
Scratchcards
Keno
Keno
Craps
Craps
Slingo
Slingo
Sic Bo
Sic Bo
Poker
Poker
Live casino
Live casino

Game providers

With over 3000 games, you will find a wide range of diversity from well-known providers like Microgaming, NetEnt, and Evolution, among many others.

Slots

This section comprises 2930 games, including titles like

  • Slots: Starburst, Book of Dead, Sweet Bonanza
  • Jackpots: Rainbow Jackpots, 10,001 Nights, Genie Jackpot Big Spin Frenzy
  • Megaways: Gonzo’s Quest Megaways, Piggy Riches Megaways, NFT Megaways
  • Scratch cards: Fishin Frenzy Scratch Cards, Frog Scratch, Pandamania Scratch

Table games

Although this section has a button in the menu bar, no game will appear. To find a table game, use the search bar.

In around 30 games, you will find titles like European Roulette, Roulette No2, Classic Blackjack, Vegas Downtown Blackjack and 3D Baccarat.

Live Roulette

The Live Dealer Roulette section has 17 games, most of them in the lobbies provided by Ezugi and Evolution.

Only one game is listed on the website – Namaste Roulette, with the betting starting at $1 and closing at $10000. But, if you search for this category with the search bar, you will find 22 games available.

Live Blackjack

Only four live dealer sessions are available on the website. Unfortunately, you won’t find them unless you use the search bar.

Another tricky aspect is that only games from Ezugi and Evolution are listed on the live dealer page. Still, in the search bar, we found a Blackjack Lobby from Pragmatic.

Live Baccarat

With 4 live games, the Live Baccarat section presents the same issues: you won’t find any title or the Pragmatic Play Lobby in the dedicated section but by using the search bar.

Desktop interface

When our experts tested the platform, they encountered a few problematic aspects. Although the available colours are contrasting and elementary – white and purple – the layout makes the experience on the website a little tricky.

Information may be hard to find at times, some buttons that most websites have are missing, and the game icons are too big.

As for the technical performance, the speed index is 6.9, almost five times slower than the standard. Also, errors like not showing a particular category in the menu or slow-loading games may create an unpleasant experience for the players.

Another problem we identified was that every game category you will access has five lines of the same games of slots or megaways.

Mobile interface

The mobile version doesn’t present significant differences from the desktop version. A distinction is that the layout looks better on a smaller screen, creating a more compact format.

Apart from that, there are no significant differences. The same errors on the desktop version are present on the mobile one.

Be aware that the platform may have empty pages. Suppose you click on a specific game provider on the Providers button on the menu. In that case, you will be redirected to a blank page.

VIP Program

The platform offers a VIP program with promotions and perks for existing players. Here are the available levels:

VIP Level Priority Customer Support Exclusive Rewards Private Tournaments Invite Personal Account Manager Seasonal and Personal Gifts Invitations to VIP Events
Silver Yes Yes Yes No No No
Gold Yes Yes Yes Yes Yes No
Platinum Yes Yes Yes Yes Yes Yes

The program is based on your player activity and individual gameplay. You can only enter the program by receiving an operator’s invitation. Each VIP membership is revised every 30 to 60 days from the last upgrade.

Remember that the operator has the right to cancel your membership at any time if it considers you have breached the Terms & Conditions of the website.

The loyalty scheme

Apart from the VIP memberships, the website also has a loyalty program. One way to earn loyalty points is by registering on the platform. After you complete the process and make the first deposit, you will unlock 500 Fire Points.

Another way of earning Fire Points is by playing games on the platform. From each type of game, you will acquire a specific number of Fire Points, as follows:

Game type Fire Points earned
Slots 2
Scratch cards 2
Poker 1
Blackjack 0.50
Roulette 0.25

You can later redeem these points for different promotions or convert them to real cash money.

You can only convert the loyalty points to real cash money and withdraw after completing the loyalty program’s 40 times wagering requirement.

Note that the program comes with its own set of rules. First, you can only redeem loyalty points when you accumulate 1000 Fire Points, which equals NZ$5 in Bonus Funds. Another aspect to remember is that you can redeem 1000 up to 10000 Fire Points daily.

Reputation

10.0/10Reputation

Licenses

MGA - MGA/B2C/370/2017
UK Gambling CommissionUK Gambling Commission - 52894

Gambling Products

Online Casino

Online Casino

Betting

Betting

Bingo

Bingo

Poker

Poker

Brick & Mortar

Brick & Mortar

FireVegas Casino is a brand established in 2022 and owned by White Hat Gaming Limited. Although it is relatively new in the industry, the platform offers a wide range of games to New Zealand players, with around 3000 games, including slots and live dealer games.

It has partnerships with many well-known game providers in the gambling market, like Red Tiger, Microgaming, Evolution, NetEnt and many others.

FireVegas Casino Compared

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FireVegas Casino Logo29302252022$202 daysNot 24/7
Lucky Thrillz Casino Logo10002802020$202 days24/7
Emu Casino Logo13601002012$103 daysNo
Lucky Wins Casino Logo50008002023$202-3 daysNot 24/7
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How we test FireVegas Casino

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Adela Mariuta
AuthorAdela MariutaAuthor & Editor at CasinoAlpha

Adela enjoys exploring the in-depths of the gambling industry and gathering essential insights to provide useful guides and casino reviews meant to help players throughout their online gambling journey. When she’s not venturing into the casino gambling world, she likes taking long drives and listening to old-school music tunes.