FireVegas Casino Review & Promotions List
Check out this FireVegas Casino review for information about the game offer, payment methods and responsible gambling tools. You will also find data about FireVegas Casino promotions and what to expect when claiming a bonus.
|Min. deposit||Min. Withdrawal||Max. cashout||Payout time||Game types||Slot games||Live dealer games||Licenses||Bonus||Vip program|
|NZD20||NZD20||NZD20000||2 days||Baccarat, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Sports betting, Table games, Video Poker||2930||225||Malta Gaming Authority, UK Gambling Commission||100% up to NZD400||No|
- Sic Bo
- Scratch cards
- Live Casino
- Live Roulette
- Live Baccarat
- Live Blackjack
- Table games
- Video Poker
FireVegas Casino Review Table of Contents
FireVegas Casino promotions
By claiming a welcome bonus or bonus spins, FireVegas Casino promotions allow you to try multiple games on the platform.Read more
This type of offer helps you make an idea of what kind of player you are. Here, you will also find details about what to keep an eye out for when claiming a promotion.
The operator gives indications on the website about the wagering requirements. Among them, you will find that:
- You cannot withdraw any funds before the wagering requirements of any FireVegas Casino promotions have been fulfilled.
- The operator imposes a forty times play-through requirement.
- The wagers will be deducted from the player’s cash balance. If there are no funds available, then the bet will be completed using your bonus funds.
- The platform credits the bonus money winnings after the wager is completed; note that the wager requirements only apply to the initial amount of bonus money.
|Game type||Game contributions|
|Scratch cards & Keno||100%|
300 Shields, Big Bad Wolf, Fortunes of Ra
10,001 Nights Megaways, Book of Gods, Midas Treasure
You can find a complete list of games and their contributions on the Promotional Terms page on the website.
Regarding bonus rules, we found out that you cannot have more FireVegas Casino promotions active per deposit, and they cannot be stacked.
It is also mentioned that the winnings made with real cash and bonus money will be divided between the two deposit methods according to the placed sum of each method.
You should also know that any FireVegas Casino promotions expire after 30 days from when you claimed them. Another thing to remember is that not all games permit FireVegas Casino promotions. In those cases, you won’t see your bonus money in the bonus balance.
The operator has the right to remove any FireVegas Casino promotions if there is no player activity for over 30 days.
- Placing single bets exceeding 20% of the sum of the FireVegas Casino promotions credited to you
- Equal, zero or low-margin bets
- Delayed winnings, meaning stepping out of a game and returning to it when the wagering requirement of any FireVegas Casino promotions has been completed
- Using the FireVegas Casino promotions to progress through the bonus stages and completing the bonus with cash bets after the promotion has been forfeited
- Leaving large bets in a game and returning after the FireVegas Casino promotions wagering has been completed
It is considered as promotional abuse of the FireVegas Casino promotions to work with other players, cheat, or abuse promotions using any software or take advantage of a system bug.
As stated on the platform, other forms of promotional abuse include using more accounts to claim the same FireVegas Casino promotions.
In addition to these actions, depositing and withdrawing funds shortly after claiming the promotion is considered promotional abuse.
It is a promotional abuse to make a deposit, initiate a withdrawal, and then activate the bonus.
100% UP TO NZ$400 + 50 BONUS SPINS
FireVegas Casino is a brand owned by White Hat Gaming Limited, holding a Malta Gaming Authority and a UK Gambling Commission licenses. Although is it a new brand on the market it provides over 3000 games.
Pros: more than 100 game providers, 24/7 live chat support
Cons: only one withdrawal option
The available promotion:
- 1st deposit: 100% up to NZ$400 + 50 Bonus Spins on Wolf Gold
- 2nd deposit: 75% up to NZ$1000 + 50 Bonus Spins on Book of Dead
- 3rd deposit: 100% up to NZ%600 + 50 Bonus Spins on Sweet Bonanza
The promotion implies a 40 times play-through requirement and a minimum deposit of NZ$20. A tiered VIP program and a loyalty program are available on the provider`s website. Also, on the platform, you will find many responsible gaming tools, like a self-assessment test, self-limiting tools and helpful links to responsible gambling organizations.
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- Company name:
- White Hat Gaming Limited
- Registration number:
- Online since:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- UK Gambling Commission:
FireVegas Casino is a brand established in 2022 and owned by White Hat Gaming Limited.
Although it is relatively new in the industry, the platform offers a wide range of games to New Zealand players, with around 3000 games, including slots and live dealer games.
It has partnerships with many well-known game providers in the gambling market, like Red Tiger, Microgaming, Evolution, NetEnt and many others.
The registration process is fast and easy. It consists of three steps:
- First, enter your details (full name, gender, date of birth and country)
- In the second step, you will be required to provide an email address, your phone number and the address where you reside
- For the final stage, you have to choose a username, a password and your preferred currency
While depositing you can also choose to claim FireVegas Casino promotions.
The platform requires a KYC procedure to ensure the security of its players. It takes 48 hours and, depending on the case, it will need:
- Proof of identity: passport/ID Card on both sides/Driver’s license on both sides
- Proof of address: a photocopy of a utility bill or bank statement/benefits statement, council tax statement
A verification check may be required if your cumulative withdrawals exceed the sum of NZ$2000.
Other KYC verifications may be conducted through an email sent to your email address to confirm your Account or electronic age verifications.
For the FireVegas Casino review, our experts tested the platform on various devices to test the website’s performance and layout differences for desktop and mobile versions.
|Microsoft Surface Laptop Go Touchscreen Laptop||WiFi||Opera browser|
|Samsung Galaxy Note 20 Ultra||WiFi||Google Chrome|
|iPad mini 6||WiFi||Safari|
When our experts tested the platform, they encountered a few problematic aspects. Although the available colours are contrasting and elementary – white and purple – the layout makes the experience on the website a little tricky.
Information may be hard to find at times, some buttons that most websites have are missing, and the game icons are too big.
As for the technical performance, the speed index is 6.9, almost five times slower than the standard. Also, errors like not showing a particular category in the menu or slow-loading games may create an unpleasant experience for the players.
Another problem we identified was that every game category you will access has five lines of the same games of slots or megaways.
When you access the Live Dealer section, you will see five rows of slot games. You have to click on more games to see the live dealer sessions available.
The mobile version doesn’t present significant differences from the desktop version. A distinction is that the layout looks better on a smaller screen, creating a more compact format.
Apart from that, there are no significant differences. The same errors on the desktop version are present on the mobile one.
The platform may have empty pages. Suppose you click on a specific game provider on the Providers button on the menu. In that case, you will be redirected to a blank page.
With over 3000 games, you will find a wide range of diversity from well-known providers like Microgaming, NetEnt, and Evolution, among many others.
This section comprises 2930 games, including titles like
- Slots: Starburst, Book of Dead, Sweet Bonanza
- Jackpots: Rainbow Jackpots, 10,001 Nights, Genie Jackpot Big Spin Frenzy
- Megaways: Gonzo’s Quest Megaways, Piggy Riches Megaways, NFT Megaways
- Scratch cards: Fishin Frenzy Scratch Cards, Frog Scratch, Pandamania Scratch
You can find games on the platform unavailable on many websites, like Keno and Slingo.
Although this section has a button in the menu bar, no game will appear. To find a table game, use the search bar.
In around 30 games, you will find titles like European Roulette, Roulette No2, Classic Blackjack, Vegas Downtown Blackjack and 3D Baccarat.
The Live Dealer Roulette section has 17 games, most of them in the lobbies provided by Ezugi and Evolution.
Only one game is listed on the website – Namaste Roulette, with the betting starting at NZ$1 and closing at NZ$10000. But, if you search for this category with the search bar, you will find 22 games available.
Only four live dealer sessions are available on the website. Unfortunately, you won’t find them unless you use the search bar.
Another tricky aspect is that only games from Ezugi and Evolution are listed on the live dealer page. Still, in the search bar, we found a Blackjack Lobby from Pragmatic.
With four live session games, the Live Baccarat presents the same issues: you won’t find any session or the Pragmatic Play Lobby in the special session but with the search bar.
Suppose you have trouble trying to launch a game. In that case, you must email the customer support team using the following reference: generic_error.
FireVegas Casino vs. Market Standards
Industry standard: NZ$10
Industry standard: NZ$10
Industry standard: NZ$5,000
Industry standard: 2 days
Industry standard: 2 Mins
Industry standard: 2 days
Industry standard: 500
Industry standard: 100% up to NZ$200
|100% up to NZD400|
|Casino||Rating||Min. deposit||Min. withdrawal||Max. cashout||Payout Time||Register time||KYC Time||Slot games||Bonus|
||NZD20||NZD20||NZD20000||2 days||1 min||2 days||2930||100% up to NZD 400|
||NZD10||NZD20||NZD1000000||1 day||2 mins||1 day||2000||200% up to NZD 50|
||NZD5||NZD50||NZD1000000||+3 days||3 mins||3 days||450||100% up to NZD 250|
||NZD10||NZD1||NZD1000000||1 day||3 mins||1-2 days||2500||-|
||NZD20||NZD20||NZD10000||3 days||3 mins||3 days||1500||100% up to NZD 1200|
||NZD5||NZD50||NZD1000000||+3 days||4 mins||2 days||400||-|
||NZD10||NZD50||NZD1000000||3 days||2 mins||+3 days||500||100% up to NZD 400|
||NZD10||NZD20||NZD1000000||1 day||2 mins||1-2 days||800||100% up to NZD 500|
To ensure the players have all the needed information, we included information about the payment methods we found during this FireVegas Casino review research. The payment methods you will find allow New Zealand players to deposit via:
- Credit cards
- Debit cards
In your Account, you can set a daily/weekly/monthly limit for your deposit.
The operator will accept withdrawals only by one method: bank transfer.
After you request it, the pending time for withdrawals is 48 hours, after which the payment will be processed immediately. Even so, it will take up to three days for the money to reach your bank account.
In the case of a win that exceeds NZ$100000, the provider will divide the amount into ten installments of 10% for ten months until the entire amount is fully paid.
|Payment||Min deposit||Max deposit||Min withdrawal||Max withdrawal||Withdrawal_time|
The platform offers a VIP program with promotions and perks for existing players.
|VIP Level||Priority Customer Support||Exclusive Rewards||Private Tournaments Invite||Personal Account Manager||Seasonal and Personal Gifts||Invitations to VIP Events|
The program is based on your player activity and individual gameplay. You can only enter the program by receiving an operator’s invitation.
Each VIP membership is revised every 30 to 60 days from the last upgrade.
Remember that the operator has the right to cancel your membership at any time if it considers you have breached the Terms & Conditions of the website.
Apart from the VIP memberships, the website also has a loyalty program.
One way to earn loyalty points is by registering on the platform. After you complete the process and make the first deposit, you will unlock 500 Fire Points.
Another way of earning Fire Points is by playing games on the platform. From each type of game, you will acquire a specific number of Fire Points, as follows:
|Game type||Fire Points earned|
You can later redeem these points for different promotions or convert them to real cash money.
You can only convert the loyalty points to real cash money and withdraw after completing the loyalty program’s 40 times wagering requirement.
Note that the program comes with its own set of rules. First, you can only redeem loyalty points when you accumulate 1000 Fire Points, which equals NZ$5 in Bonus Funds. Another aspect to remember is that you can redeem 1000 up to 10000 Fire Points daily.
You can find the total number of Fire Points by entering your Account.
- No phone available
- [email protected].
- Live chat:
- Yes, 24/7
If you have questions or difficulty browsing the platform, the customer support operators are available via email or 24/7 live chat.
Our experience with the support team was relatively good. The operators helped us with technical details and gave helpful answers.
A downside of the process is the waiting time. When the conversation opens, you will be asked to fill in your four-digit code or account details, followed by your question. It may sometimes take longer, but the chat window will show you your place in the queue line.
If you want to set a four-digit code for the live chat option, ask the operator via text in the live chat.
When you click on the chat button at the bottom of the screen, the conversation won’t open due to an error. If you encounter this, we suggest refreshing the page to work.
FireVegas Casino Complaints
Suppose you are unsatisfied with a specific aspect of the operator’s website or encounter an issue. In that case, you can send a complaint to notify them of the problem.
We recommend following the next steps for a complaint:
- The first thing you are required to do is contact the support team via live chat. There, a host will investigate your query and try to respond to it as clearly as possible
- If you are discontent with the result or the matter is still not resolved at the previous stage, you will be redirected to the host’s Team Leader, where your query will be revised
- Reaching this step means that your problem has not been resolved satisfactorily. You will be redirected again to the Complaints Team. You will be assigned a Case ID, and only now will your enquiry be classified as a complaint
If, after the final step of the complaints process offered by the operator, you are still not satisfied, you will be given the option to escalate the problem to an Alternative Dispute Resolution provider.
Although the operators will try to solve your problem as quickly as possible, the waiting time for a resolution is a minimum of ten days.
Gambling should be a responsible and safe experience. Unfortunately, many players may develop an addiction that may cause different kinds of unpleasant events in their lives.
To keep these risks under control, this FireVegas Casino review will present the responsible gaming tools available on the platform.
Besides useful links and minor restrictive tools, you will also find:
- Access to game history
- Advice regarding this problem
- Auto-play limits
- Financial activity monitor
- Reality check
- Session and deposit limits
- Take a break
If, for any reason, you wish to stop your experience on the website, you can close your Account by contacting the support team. For reopening an Account, follow the same procedure.
But, if you have developed a gambling problem, the platform recommends you request a self-exclusion.
Suppose the gambling experience has become an issue affecting your decision and the people close to you. In that case, you should consider a self-exclusion option.
This procedure is made only for the most extreme cases. It can be set for six months to an indefinite period.
There are two ways available on the platform to do this:
- Enter your Account, go to the responsible gaming button and click on the provided link for self-exclusion
- If that doesn’t work, contact the customer support team requesting a self-exclusion period
For a self-exclusion option, the following details are required:
- Email and telephone number
- Residency address
FireVegas Casino Review - Pros and Cons
- Over 3000 games
- 24/7 live chat support
- More than 100 game providers
- Self-assessment test
- No phone support
- Only one withdrawal method
How we review
|Reviewer||Casinoalpha rating||Test duration||Review Duration||Deposit Methods Checked||Withdrawal Methods Checked||Slots Tested||Live Games Tested||Published Date||Updated Date|
|Adela Mariuta||4.2 / 5||3 Hours||16 Hours||Yes||Yes||Yes||Yes||Oct 2022||Sep 2023|