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Casilando Casino Review

Min. deposit $20
Min. Withdrawal $20
Max. cashout
Payout time 1-2 days
Game types Baccarat, Bingo, Blackjack, Craps, Jackpots, Baccarat, Blackjack, Live casino, Roulette, Online Lottery, Poker, Roulette, Scratchcards, Sic Bo, Slingo, Slots, Table games, Video Poker
Slot games 3680
Live games 51
Licenses MGA, Swedish Gambling Authority, UK Gambling Commission
Vip program No
  • Slingo Slingo
  • Slots Slots
  • Roulette Roulette
  • Sic Bo Sic Bo
  • Online Lottery Online Lottery
  • Poker Poker
  • Live casino Live casino
  • Bingo Bingo
  • Baccarat Baccarat
  • Blackjack Blackjack
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Table games Table games
  • Roulette Roulette
  • Video Poker Video Poker
  • Baccarat Baccarat
Deposit options Maestro, MasterCard, MuchBetter, Neosurf, Skrill Moneybookers, Visa
Min deposit $20
Accepted currency EUR, NZD
Payout options

Casilando Overview

Slots Slots Casilando Casino
Live casino Live casino Casilando Casino
Fast withdrawal Fast withdrawal Casilando Casino
VIP program VIP program Casilando Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
casilando.com/nz
Online since:
2017
Address:
85 St John Street, Valletta, VLT1165, Malta

MGA:
MGA/B2C/370/2017
Swedish Gambling Authority:
18Li7478
UK Gambling Commission:
052894-R-329546-004

Casilando is an online platform founded in 2017. It is currently owned and operated by White Hat Gaming Ltd.

Its Malta-based parent company employs over 170 personnel, working in five different global office locations and deals with 100 providers.

The NZ site holds licenses from three of the most trustworthy regulatory entities. No New Zealander should fear using Casilando’s services.

Casilando’s sister is PlayGrand, both good platforms in their own right. As for the intricacies that make the casino outshine other platforms, our NZ Casilando casino review will provide all the details.

Registration process

You decide to check out the website for yourself and want to create an account. We will give you a clear rundown of the registration process via our Casilando casino review.

You start by choosing your log-in and providing the required information. This includes the following: your name in full, your address, a valid phone number and email address, and your age.

The New Zealand platform will verify your details. If the casino finds you to have provided inaccurate data, you lose your account and won sums. It will return your deposits, but it will also deduct any withdrawn sums.

Important

You must verify your provided email address via an activation link. In case you do not complete this step, your account can be suspended, and subsequent winnings voided.

Casilando’s Verification Process

Casilando performs routine security checks to ensure your account’s safety.

Failure to provide the requested proof means losing your right to access the website’s services. Whatever the case may be, the casino will return your remaining balance up to the value of your deposit.

The same thing cannot be said of your winnings, so take no chances with account verifications.

Your profile is for your use, and sharing your private details can lead to other complications. Casilando casino assumes no liability for damages done to your account or balances due to giving away your sensitive information.

In such an instance, contact customer support in time. You will receive new security details via the provided email address.

Needless to say, that you are in no way entitled to duplicate accounts, as superfluous profiles are closed.

Be aware

If your ID or other documents are requested, you cannot place bets, as your account will be suspended until you provide them.

Recommendation

There are additional breaches that lead to your account getting terminated, such as using external devices for gaming decisions, opening an account while having been previously banned, using offensive language, or having gambled in bad faith at any other casino. Carefully check the platform’s terms of use to know each aspect.

User experience

The user experience details we share in our Casilando casino review should clarify why the service is worth accessing and allow you to make an informed decision.

Before assessing the platform implementation, we will provide specifications regarding the virtual environment in which we performed the verifications.

As the sole purpose of the Casilando casino review is to prove relevant for as many of our New Zealander readers, we chose our devices and connection settings to be as varied as possible.

Device Internet Browser
DELL Vostro 5490 Wi-Fi Google Chrome, Microsoft Edge, Opera
Samsung Galaxy A12 Wi-Fi, 3G, 4G Google Chrome, Microsoft Edge
Apple iPad 8 Wi-Fi, 4G Safari, Google Chrome

Given the platform, connection, and browser variation, we consider that you will find the user observations we make in our Casilando casino review to be relevant for your experience.

Desktop

The interface is aired and intuitive. Casilando evidently dedicates a significant amount of effort to developing and maintaining a high-quality user experience.

Casilando’s restrained design is rather proof of transparency and earnestness, traits that many other New Zealand users might be looking for.

You’ll quickly find the games you desire, check your account, or find any Casilando bonus in the dedicated tabs.

Additionally, note the very intuitive presentation of balances. While most platforms separate your funds from awards, you can always clearly tell the amounts both the Casilando bonus and cash balances held on the website.

However, we did find two minor issues while testing the website for our Casilando casino review.

When scaling your browser tab, some relevant links, including ones to the Terms and Conditions, Live Chat, or the Responsible Gambling page, disappear.

Additionally, the Chat widget will not initially appear in the bottom right corner of your page. You must access it via the link present at the bottom of your home page first.

We completed a meta-analysis of experts opinions for our NZ Casilando casino review. This only further proved that there hardly are any other known issues with the website. This is always subject to change and further inquiry. Nonetheless, we constantly update the facts present in our New Zealand Casilando casino review when needed.

Mobile

Although Casilando has no dedicated apps for Apple or Android devices, its platform is greatly optimized for mobile devices.

You don’t need to worry about accessing the website from your phone or tablet. All games and NZ Casilando bonuses will be there.

The two issues we previously mentioned in the desktop usability Casilando casino review make a return.

You cannot locate the Live Chat button at the bottom of the page, nor do you have the dedicated widget.

You must go to the menu, click on the link you find there and follow the necessary steps.

Afterwards, the Live Chat widget will appear and make the feature use a lot simpler.

But issues do stop at this level, as the display adaptability is effective, and the mobile platform version proves well thought out.

This platform is an overall good website, with proper implementation and pleasant design. But you would not think twice to access it were it not for available activities.

We have dedicated a considerable amount of time when working on the NZ Casilando casino review to assess the game catalogue.

Casilando’s Games

Casilando comes with a generous selection of over 2200 games. Still, quantity is not the only strong point this website presents when it comes to their offer. Available games show a significant amount of variety.

Before delving into the catalogue of provided games and services, we urge you to consider practising using a ‘Play for fun’ account. Furthermore, Casilando ensures that the rules and the RTP for all games are identical to their real counterparts.

Slots

With an approximate number of 2100 possibilities to choose from.

You will surely acquaint yourself with Book of Dead, provided by Play’n GO, as it is the default choice for many free spin Casilando bonuses.

Whether you are looking for the industry darlings, such as Gonzo’s Quest, or pokies based on well-known intellectual properties, like Blueprint Gaming’s The Goonies or NetEnt’s Vikings, you can find them all in Casilando’s pokies tab.

You will also see related games, specific features, and common tags used upon opening a particular game’s tab.

Jackpots

You can take advantage of the 54 total jackpot game offers present on Casilando’s website.

Take note that Jackpots are subject to specific regulations.

If you won a Jackpot exceeding NZ$250000, and Casilando obliges to reward you, it may take up to 30 days for you to receive the amount in full.

Always wait for the casino’s confirmation regarding your rewards, as minor discrepancies and issues could arise due to multiple factors:

  • The exchange rates if the prize is in another currency.
  • Differences between the displayed value and the one registered by the server.
  • If two NZ players are shown to have won the jackpot, the one registered on the server receives the prize. The second player will get the jackpot amount following its reset.
  • If, instead, the server does register two Kiwi players winning simultaneously, the New Zealand site divides the prize.

Tips

The maximum pay-out ensured by Casilando is NZ$ 250000. The figure does not count for Progressive Jackpot winnings. Nevertheless, the NZ website only commits to paying this maximum amount.

Live Blackjack

You may think that Casilando only has two Live Blackjack options from looking at the Live Casino lobby. However, while creating our Casilando casino review, we found that Evolution Gaming and Pragmatic Play, the primary Live dealer game providers, have a different implementation method.

Instead of providing several niche Live Blackjack types, it only offers its two Live Blackjack games.

Once you select one, you are taken to a secondary lobby. There you will find a total of 144 separate game rooms with different play rules.

For the sake of easy navigation, each room has betting limits, the number of participating players and other relevant info in its thumbnail.

Live Roulette

You will find the same situation with Live Roulette, with two lobby-like entries that take you to several standalone rooms.

The way you distinguish between Evolution Gaming’s rooms and those of Pragmatic Play is noting the former simply calls its lobby Roulette Live, while the latter explicitly names it Roulette Lobby.

Additionally, Casilando’s Kiwi users also get an extra Lightning Roulette game, separately from the 20 rooms.

Live Baccarat

You have two Live Baccarat lobbies, with a total of 27 rooms. These include Speed Baccarat, as well as No Commission and Squeeze versions.

You additionally get relevant info from the lobby so that you can pick the right version for you. Note that Evolution Gaming lumps Live Baccarat together with Sic Bo and Super Tiger rooms.

One conclusion you should remember from our Casilando casino review is that the website’s Live Casino option does provide enough activities. However, it may not seem so at first sight.

Table Games

Casilando offers you 60 table game activities. You will generally encounter elegant game implementation.

Betting limits are displayed upon the cursor’s movement around a layout, corresponding to the square it is hovering over, never running the risk of missing this essential information.

Most of the game types found in the Live tab are also available in the table game variety.

Important

Table games do contribute to Casilando bonus wagering. This is not the case for Live versions.

Game providers

1X2 Gaming
1X2 Gaming
4The Player
4The Player
Adoptit Publishing
Adoptit Publishing
AGS
AGS
Ainsworth
Ainsworth
Alchemy Gaming
Alchemy Gaming
All41 Studios
All41 Studios
Apollo Games
Apollo Games
Asylum Labs
Asylum Labs
Bally
Bally
Barcrest
Barcrest
BB Games
BB Games
Betdigital Ltd
Betdigital Ltd
Big Time Gaming
Big Time Gaming
Bla Bla Bla Studios
Bla Bla Bla Studios
Black Pudding
Black Pudding
Blueprint Gaming
Blueprint Gaming
Bulletproof Gaming
Bulletproof Gaming
Cayetano Gaming
Cayetano Gaming
Chance Interactive
Chance Interactive
Colossus Bets
Colossus Bets
CoreGaming
CoreGaming
Crazy Tooth Studio
Crazy Tooth Studio
D-tech Gaming
D-tech Gaming
Electric Elephant
Electric Elephant
ELK Studios
ELK Studios
Endemol Studios
Endemol Studios
Eurostar Studios
Eurostar Studios
Evolution Gaming
Evolution Gaming
Eyecon
Eyecon
Fantasma Games
Fantasma Games
FELT
FELT
Fortune Factory
Fortune Factory
Foxium
Foxium
FugaGaming
FugaGaming
Gameburger Studios
Gameburger Studios
Games Inc
Games Inc
Games Warehouse
Games Warehouse
GamesLab
GamesLab
Gold Coin Studios
Gold Coin Studios
Golden Rock Studios
Golden Rock Studios
Green Jade
Green Jade
Hacksaw Gaming
Hacksaw Gaming
Half Pixel
Half Pixel
High 5 Games
High 5 Games
Hurricane
Hurricane
Imagina
Imagina
Inspired Gaming Group
Inspired Gaming Group
Iron Dog
Iron Dog
Jade Rabbit Studios
Jade Rabbit Studios
Kalamba Games
Kalamba Games
Leander Games
Leander Games
Lightning Box Games
Lightning Box Games
Live5 Gaming
Live5 Gaming
Magic Dreams
Magic Dreams
MaxWin Gaming
MaxWin Gaming
Merkur Gaming
Merkur Gaming
Microgaming (Games Global)
Microgaming (Games Global)
Mutuel Play
Mutuel Play
Neon Valley Studios
Neon Valley Studios
Nolimit City
Nolimit City
Northernlights
Northernlights
NYX
NYX
Old Skool Studios
Old Skool Studios
PearFiction Studios
PearFiction Studios
PG Soft
PG Soft
Pirates Gold Studio
Pirates Gold Studio
Play'n Go
Play'n Go
Playko
Playko
Playson
Playson
Pragmatic Play
Pragmatic Play
Probability Jones
Probability Jones
Pulse 8
Pulse 8
Push Gaming
Push Gaming
Quickspin
Quickspin
Rabcat
Rabcat
Realistic Games
Realistic Games
Red7
Red7
Reel NRG
Reel NRG
Reel Time Gaming
Reel Time Gaming
Reflex Gaming
Reflex Gaming
Relax Gaming
Relax Gaming
Revolver
Revolver
Sapphire Gaming
Sapphire Gaming
Seven Deuce Gaming
Seven Deuce Gaming
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Side City Studios
Side City Studios
Sigma Gaming
Sigma Gaming
Silverback Games
Silverback Games
Skillzz Gaming
Skillzz Gaming
Skywind Group
Skywind Group
Slingo Originals
Slingo Originals
Snowborn
Snowborn
Spearhead
Spearhead
Spieldev
Spieldev
Spin Play
Spin Play
StakeLogic
StakeLogic
STHLM Gaming
STHLM Gaming
Storm Gaming
Storm Gaming
Sunfox Games
Sunfox Games
Swintt
Swintt
Switch Studios
Switch Studios
The Games Company
The Games Company
Thunderkick
Thunderkick
Touchstone Gaming
Touchstone Gaming
Triple Edge Studios
Triple Edge Studios
Wazdan
Wazdan
Wild Streak Gaming
Wild Streak Gaming
World Match
World Match
YoloPlay
YoloPlay
Show more

Casilando Casino vs. Market Standards

Min. deposit

Industry standard: NZ$10

$20
Min. withdrawal

Industry standard: NZ$10

$20
Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

Fast
KYC Time

Industry standard: 2 days

2 days
Slot games

Industry standard: 500

3680
Bonus

Industry standard: 100% up to NZ$200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
Casilando Casino

Casilando Casino

4/5
$20$201-2 daysFast2 days3680100% up to $ 300
Conquestador Casino

Conquestador Casino

4.3/5
$10$201 dayFast1 day2000200% up to $ 50
Ruby Fortune Casino

Ruby Fortune Casino

3.8/5
$5$50+3 daysFast3 days450100% up to $ 250
PlayOJO Casino

PlayOJO Casino

4.4/5
$10$11 dayFast1-2 days2500-
Casumo Casino

Casumo Casino

4.2/5
$20$203 daysFast3 days1500100% up to $ 1200
Gaming Club Casino

Gaming Club Casino

4.1/5
$5$50+3 daysFast2 days750-
Spin Casino

Spin Casino

4.4/5
$10$503 daysFast+3 days717100% up to $ 400
Wildz Casino

Wildz Casino

4.3/5
$10$201 dayFast1-2 days1000100% up to $ 500
Load more

Casilando Casino Review - Payment Methods

You can efficiently perform a deposit by using the dedicated tab upon logging in. Remember that the NZ platform allows for transactions in your country’s currency. Kiwi players will use New Zealander Dollar.

You cannot request your funds back through chargebacks. Any chargeback will lead to you refunding the sum in full.

Casilando will accept specific methods only after the fulfilment of requirements. As these are not clearly stated, we urge you to contact customer support before proceeding with any method.

There are no precise specifications for upper deposit limits. However, we can tell you that there generally is no upper bound for your payments.

You must not think of your profile on this New Zealand website to be like a banking facility.

Your balance is not insured or guaranteed by any such institution. Say you proceed to request a series of deposits and withdrawals without engaging in bets. In that case, you may be liable to lose your rights of access.

The platform can also deduct banking charges without notice. These are incurred on a case-by-case basis, so these procedures signal a lack of transparency.

Important

You can only use payment methods registered in your name.

Tips

The welcome Casilando bonus is not available for Skrill Moneybookers users in New Zealand, so use other methods when claiming said promotions.

Withdrawal Specifications

Firstly, Casilando may not process any of your withdrawals before:

  • Completing your verification checks.
  • Your deposits being successfully confirmed.
  • Complying with specific rules and conditions regarding website use.

You might be surprised to find no withdrawal methods. These will appear following a successful deposit. You must use the same method employed for adding money to your account. Specific methods can become unavailable, but such situations should not be a concern.

You will not lose any owned funds; the casino will request an alternative payment method, along with additional details. Your withdrawal is withheld during this process.

The weekly NZ$25000 pay-out limit is well above average, as there are countless examples of thresholds a lot lower in today’s Kiwi iGaming industry.

Say you are awarded undeserved funds. The New Zealand platform will deduct the mistakenly given amount from your balance.

If wagered or withdrawn, your winnings will be void, and you will need to return the owed money. Inform customer assistance as soon as this unfortunate event occurs.

However, if you actually win NZ$100000 or more, remember that the casino reserves a longer time for the total pay-out.

Be aware

Casilando will award you the sum in a span of 10 months, paid in monthly instalments amounting to 10%. In this process, you only receive your winnings and do not receive any form of interest.

Important

  • You must complete at least one purchase and wager it in full before cash-out eligibility.
  • Even if your given details are faulty or mistaken, a processed withdrawal is final. Make sure that the method provided has complete and correct information and is registered in your name.
Payment Min deposit Max withdrawal
Maestro $20 $100000
MasterCard $20 $100000
MuchBetter $20 $100000
Neosurf $20 N/A
Skrill Moneybookers $20 $100000
Visa $20 $100000
Wire Transfer N/A $100000
Show more

Loyalty

Casilando can award you loyalty points during your gaming on the website. Note that these prizes, more than compensating you for your activities on the platform, have a substantial value.

Type Points earned per NZ$10
Pokies 2
Scratch cards 2
Bingo 1
Video Poker 1
Blackjack 0.50
Roulette 0.25

You can redeem between 250 and 10000 points daily. Some Casilando bonuses have loyalty points as part of their awards. Also, note that 250 loyalty points amount to NZ$1.

Recommendation

Your loyalty points expire if your account shows no activity for 30 days or more. Make sure to log-in in due time.

Related casinos

Casilando Support

Phone:
No phone available
Live Chat:
2

Casilando’s Live Chat puts you in contact directly with one agent. Additionally, you can set a four-digit pin and sidestep verification procedures.

Do pay attention to all the website’s messages, as these can also include instant Casilando bonuses.

You will have to use the email address for placing complaints. There also is a clear protocol for such situations. Our Casilando casino review briefly describes it.

Complaints

Try to solve your issue through customer assistance first, using provided methods. If you are not satisfied with the resolution, the matter is forwarded to the Support Host’s Team Leader.

Finding no resolve at this stage, you will be directed to the Complaints Team, and your inquiry becomes a complaint. You get a case ID, and the casino authorities require it’s quoting in further correspondence.

If your complaint does not end satisfyingly, you can seek arbitrage through Alternate Dispute Resolution agencies.

Their decision will supersede the casino’s decision.

Casilando will provide you with information if you arrive at this stage.

Tips

The Complaints Team will seek to solve your issue within ten days. Contact other authorities only after this period ends.

Responsible gambling

Casilando has made sure to implement many measures in support of responsible gambling on the platform. Our Casilando casino review will explain how you can best use them.

You can easily set deposit limits on some given amount of time, whether daily, weekly, or monthly. These are measure retrospectively for the selected period. Additionally, you can choose a duration limit that logs you out from the platform following a particular elapsed time.

The platform also notifies you on an hourly basis while logged in. It also presents you with your total bets and losses, giving you the options to continue or stop playing.

You may also take a time-out from the website for a set period. The shortest time 24 hours, while the maximum being six weeks. A request to opt-out of self-exclusions will take effect following a 24-hour cool-off period. Although your balances and winnings remaining intact, you may only access them after the cool-off time has ended.

Opting to self-exclude means Casilando prevents you from using your account and takes all reasonable steps to stop you from creating other accounts. After the agreed-on time, your profile is accessible once more.

You may request a cancellation of the definite exclusion only after a 24-hour cool-off period. Indefinite exclusion cancellations will apply after seven days.

You may close and subsequently reopen your account by contacting customer support. Casilando will reimburse your funds.

Important

  • Removing or increasing limits takes effect after 24 hours and require confirmation via email at that given time. A decrease will take action immediately.
  • Upon requesting the self-exclusion measure, you will receive a confirmation email. If you don’t confirm your intention in this method, your account will remain active.

Be aware

Any active or claimed Casilando bonuses can still expire during the Time-Out.

Casilando Casino Review - Pros and Cons

Pros
  • Trustworthy accreditation from three renowned licensors.
  • Extensive and varied pokies, table games and live casino catalogues.
  • Earnest and pleasing design and platform implementation.
  • It provides a downloadable desktop app.
  • No maximum deposit limit for New Zealander users.
  • A generous maximum weekly pay-out limit.
  • The 24/7 Live Chat facility.
Cons
  • Several transaction clauses are unfair to the player.
  • The minimum transaction sums are higher than average.
  • Some minor interface issues present on desktop and mobile devices.
  • Several terms lack transparency and require your further inquiry.
  • Few Casilando bonuses, compared to other websites on the Kiwi market.

How we review

     
Reviewer
CasinoAlpha rating 8.1 / 10
Test Duration 9 Hours
Review Duration 29 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date Mar 2024
Francisc Csiki
AuthorFrancisc CsikiAuthor & Editor at CasinoAlpha

Francisc’s mathematical way of thinking is seen in how he explains gambling rules in an easy-to-understand way. He does more than do arithmetic or solve algebra problems. He can see right away whether or not an online casino is fair, and he teaches users to do the same.