Casilando logo

Casilando Review & Bonus List

Author:

Any Kiwi gambling enthusiasts should know about the Casilando bonuses available in New Zealand, as well as the platform. We compiled all promotional and general information about the gambling site in a concise Casilando casino review. You will find out all about the casino platform and why you should consider trying it as a New Zealander gambler.

Casilando vs. Market Standards

Min. deposit

Industry standard: NZ$10

NZD 20
Min. withdrawal

Industry standard: NZ$10

NZD 20
Max. cashout

Industry standard: NZ$5,000

NZD 100,000
Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

2 mins
KYC Time

Industry standard: 2 days

2 days
Slot games

Industry standard: 500

2100
Bonus

Industry standard: 100% up to NZ$200

100% up to NZD 300
Casilando logo

Casilando

4.2/5
Visit
User experience
3.8/5.0
The website design is simple, yet not simplistic, going for a two-colour palette. Display functions correctly, save for when you rescale the tab. In such a case, several relevant links disappear. It has a desktop app, and the site is well optimised for mobile devices. You may encounter issues regarding the number of games displayed, and the customer support cannot help you.
Payments
3.7/5.0
Casilando has several payment methods for its Kiwi users. Only that these are not the most recommendable banking options for online gambling.
Games
5.0/5.0
With a pokies catalogue of over 2100 entries coming from, not only many providers, but also some of the most renowned developers out there, Casilando is a shining star, game-wise. And, on top, you get 21 live dealer games and a robust range of table games.
Bonuses
3.3/5.0
Casilando is not fairing all that well in the bonus area. You get the chance to claim a welcome package, you also receive free spins on registration, but that is as far as it goes. The only other promotion-related schemes are the monthly draw and its loyalty points.
Customer Service
4.5/5.0
You can communicate with Casilando's support team either via email or the 24/7 Live Chat options. You do not have a phone line option, however, the methods available should facilitate resolutions to all your queries.
Licensing
5.0/5.0
  • It functions with a license granted by the UK Gambling Commission.
  • It has a Malta Gaming Authority licence.
  • It has a license granted by the Swedish Gambling Commission.

Casilando Review Table of Contents

Casilando’s Bonuses

We come to you with Casilando’s bonus catalogue explained. These are the basics for claiming and using the promotions claimable by New Zealander gamers.

Read more

Your total balance on this site is divided up into two categories: Cash Balance and Bonus Balance.

The award amounts received via one of the Casilando bonuses is deposited in the latter and is subject to several conditions before being withdrawn.

Casilando Bonus Conditions

Note that one of the restrictions applied to Casilando bonuses is which games in the catalogue they apply to. You don’t need to keep tabs. Upon entering your chosen game, you will see your awarded amount in your Bonus Balance if Casilando bonus use is allowed.

If its use is restricted, only your Cash balance will be accessible.

You must complete a wagering condition of 35x for promotions before being convertible to your Cash Balance and subsequently withdrawable. We consider the wagering requirements for a Casilando bonus to be the industry standard, so have no fears of being taken advantage of.

Only one deposit based Casilando bonus is awarded per transaction, and these cannot be stacked or combined. Besides this, your offers generally expire after 30 days of inactivity. However, special promotional conditions take precedence.

Restrictions for deals regarding playable games go further than mere exclusions.

Recommendation

Don’t use Casilando bonus funds on restricted games. It attracts the removal of extra awards and obtained winnings and your account’s suspension.

Casilando Bonus Wagering Contributions

Different games contribute by specific amounts towards your Casilando bonus wagering requirements.

Game Type Contribution Percentage
Most Pokies 100%
300 Shields Extreme, Big Bad Wolf, Blood Suckers, Dead or Alive, Jackpot 6000, Kings of Chicago, Victorious, and others. 20%
0001 Nights, 9 Lions, Age of Conquest, Alchemy Fortunes, Arcade Bomb, Astro, and others, including Jackpots. 0%
Table Games 10%
Video Poker 5%

If you employ both real money and funds awarded by a Casilando bonus in your wagering, winnings are distributed accordingly.

Be aware

The wagers imposed upon promotions only apply to the original bonus amount. The wagering is first deducted from your Cash Balance. Only once real funds are not available is the wager taken from the Casilando Bonus Balance.

Instant and No deposit Casilando Bonuses

Any award received from the casino, for example, via customer support, is an instant Casilando bonus.

Any Casilando bonus amount will remain as such until you deposit an amount into your Cash Balance. Only afterwards are they subject to wagering.

Following your first cash-in, future no deposit Casilando bonus prizes are subject to standard wagering and can be withdrawn with no further deposits required.

Tips

The website may limit instant Casilando bonus winnings to 10 times the awarded sum.

Free Spins & Coupons

Winnings from free spins are capped at a maximum of NZ$100. All amounts exceeding the threshold are removed from your account.

All the awards obtained from free spins go directly to your Bonus Balance. These are also subject to standard wagering requirements.

Free spin offers are valid only for ten days after making a deposit.

You can also redeem coupons, but only one per 24 hours. These cannot be used together with any other Casilando bonus.

These can, at any time, be terminated by you.

Read less
Casilando

Casilando

4.2/5

50 NO DEPOSIT FREE SPINS + 100% UP TO NZ$300 + 90 FREE SPINS ON BOOK OF DEAD

Play

About the Casino:

Casilando, an online casino established in 2017, provides the New Zealander player with well over 2000 games, and multiple offers.

Pros: Trustworthy accreditations, multiple deposit methods, and 24/7 customer support.

Cons: Minimum transaction limits higher than the average.

Presenting the promotion:

Casilando’s welcome offer is 50 free rounds on Sign-up and 100% up to NZ$300 and 90 spare rotations.

Grant that:

  • The welcome offer is valid upon adding a minimum of NZ$20. You are also eligible only for your first deposit.
  • The maximum bet for all extra resources is NZ$5; a higher one will forfeit your awards.
  • You can only use payment methods registered in your own name.
  • The maximum pay-out ensured by Casilando is NZ$250000 weekly.
  • VIP players are subject to lighter cash-out limits.
  • Winnings from extra rotations go to your bonus balance and contribute to wagering.
  • Any wager will be first deducted from your cash balance. Bonus money is usable only if there are no real funds.
Maestro MasterCard MuchBetter Neosurf Visa

Casilando No Deposit Money on Registration

Casilando

Casilando

4.2/5

10 REGISTRATION FREE SPINS NO DEPOSIT ON BOOK OF DEAD

Play

Casino Offer:

Casilando gives you a bonus of 10 Free Spins on the Book of Dead pokie game. You require no prior deposit to be eligible for the award.

Keep in mind:

The set value for your spins is NZ$0.1. Your winnings are limited to NZ$100; anything that exceeds the limit will be nullified. Whatever you earn needs to be wagered 35 times prior to withdrawal. In addition to these, the rotations must be played within 10 days.

Always check Casilando’s terms and conditions prior to claiming the offers.

Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa
Casilando

Casilando

4.2/5

50 FREE SPINS NO DEPOSIT ON SIGN UP ON BOOK OF DEAD

Play

What and how you can claim:

Casilando is offering you 50 Free Spins. These are eligible only for Book of Dead. All you have to do is register onto Casilando casino’s website. The offers requires no prior deposit.

Conditions that apply:

  • Your spins have a set value of NZ$0.5.
  • Extra spins winnings are capped at NZ$100; any amounts over the limit will be forfeited.
  • Your earned sum is subject to 35x wagering before withdrawal.
  • The maximum bet you are allowed is of NZ$5.
  • The offer awards expire in 10 days.

We have presented all the necessary information about Casilando’s deal. It’s up to you to decide.

Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa
Casilando

Casilando

4.2/5

NZ$1 NO DEPOSIT BONUS AS 10 ROUNDS

Play

Claimable offer:

Casilando is giving you its no deposit bonus of NZ$1. The funds come in 10 rounds for the Book of Dead slot game.

Do remember that:

  • Bets or rounds have the value of NZ$0.1.
  • NZ$100 is the most you can earn from the bonus; prizes exceeding the limit will be void.
  • The promotion comes with a playthrough condition attached of 35 times the winnings generated.
  • The rotations amounting to the sum must be played within 10 days.
Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa
Casilando

Casilando

4.2/5

NZ$5 NO DEPOSIT BONUS AS 50 ROUNDS

Play

The Casino award:

Casilando is giving you NZ$5 in bonus as 50 rounds, with no deposit required.

Dos and Don’ts:

The rotations amounting to the bonus sum have a set value of NZ$0.5 and are eligible only for Book of Dead.

Your generated sum from the turns needs to be wagered 35 times before withdrawal, within 10 days. It also has a limit of NZ$100; any amounts over the limit will be void.

Maestro MasterCard MuchBetter Neosurf Skrill Moneybookers Visa

Disclaimer:

Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.

Casilando Overview

Slots Slots Casilando
Live casino Live casino Casilando
Fast withdrawal Fast withdrawal Casilando
VIP program VIP program Casilando
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
casilando.com/nz
Online since:
2017
Address:
85 St John Street, Valletta, VLT1165, Malta

Licenses

Malta Gaming Authority:
MGA/B2C/370/2017
Swedish Gambling Authority:
18Li7478
UK Gambling Commission:
052894-R-329546-004

Casilando is an online platform founded in 2017. It is currently owned and operated by White Hat Gaming Ltd.

Its Malta-based parent company employs over 170 personnel, working in five different global office locations and deals with 100 providers.

The NZ site holds licenses from three of the most trustworthy regulatory entities. No New Zealander should fear using Casilando’s services.

Casilando’s sister is PlayGrand, both good platforms in their own right. As for the intricacies that make the casino outshine other platforms, our NZ Casilando casino review will provide all the details.

Registration process

You decide to check out the website for yourself and want to create an account. We will give you a clear rundown of the registration process via our Casilando casino review.

You start by choosing your log-in and providing the required information. This includes the following: your name in full, your address, a valid phone number and email address, and your age.

The New Zealand platform will verify your details. If the casino finds you to have provided inaccurate data, you lose your account and won sums. It will return your deposits, but it will also deduct any withdrawn sums.

Important

You must verify your provided email address via an activation link. In case you do not complete this step, your account can be suspended, and subsequent winnings voided.

Casilando’s Verification Process

Casilando performs routine security checks to ensure your account’s safety.

Failure to provide the requested proof means losing your right to access the website’s services. Whatever the case may be, the casino will return your remaining balance up to the value of your deposit.

The same thing cannot be said of your winnings, so take no chances with account verifications.

Your profile is for your use, and sharing your private details can lead to other complications. Casilando casino assumes no liability for damages done to your account or balances due to giving away your sensitive information.

In such an instance, contact customer support in time. You will receive new security details via the provided email address.

Needless to say, that you are in no way entitled to duplicate accounts, as superfluous profiles are closed.

Be aware

If your ID or other documents are requested, you cannot place bets, as your account will be suspended until you provide them.

Recommendation

There are additional breaches that lead to your account getting terminated, such as using external devices for gaming decisions, opening an account while having been previously banned, using offensive language, or having gambled in bad faith at any other casino. Carefully check the platform’s terms of use to know each aspect.

User experience

The user experience details we share in our Casilando casino review should clarify why the service is worth accessing and allow you to make an informed decision.

Before assessing the platform implementation, we will provide specifications regarding the virtual environment in which we performed the verifications.

As the sole purpose of the Casilando casino review is to prove relevant for as many of our New Zealander readers, we chose our devices and connection settings to be as varied as possible.

Device Internet Browser
DELL Vostro 5490 Wi-Fi Google Chrome, Microsoft Edge, Opera
Samsung Galaxy A12 Wi-Fi, 3G, 4G Google Chrome, Microsoft Edge
Apple iPad 8 Wi-Fi, 4G Safari, Google Chrome

Given the platform, connection, and browser variation, we consider that you will find the user observations we make in our Casilando casino review to be relevant for your experience.

Desktop

The interface is aired and intuitive. Casilando evidently dedicates a significant amount of effort to developing and maintaining a high-quality user experience.

Casilando’s restrained design is rather proof of transparency and earnestness, traits that many other New Zealand users might be looking for.

You’ll quickly find the games you desire, check your account, or find any Casilando bonus in the dedicated tabs.

Additionally, note the very intuitive presentation of balances. While most platforms separate your funds from awards, you can always clearly tell the amounts both the Casilando bonus and cash balances held on the website.

However, we did find two minor issues while testing the website for our Casilando casino review.

When scaling your browser tab, some relevant links, including ones to the Terms and Conditions, Live Chat, or the Responsible Gambling page, disappear.

Additionally, the Chat widget will not initially appear in the bottom right corner of your page. You must access it via the link present at the bottom of your home page first.

We completed a meta-analysis of experts opinions for our NZ Casilando casino review. This only further proved that there hardly are any other known issues with the website. This is always subject to change and further inquiry. Nonetheless, we constantly update the facts present in our New Zealand Casilando casino review when needed.

Mobile

Although Casilando has no dedicated apps for Apple or Android devices, its platform is greatly optimized for mobile devices.

You don’t need to worry about accessing the website from your phone or tablet. All games and NZ Casilando bonuses will be there.

The two issues we previously mentioned in the desktop usability Casilando casino review make a return.

You cannot locate the Live Chat button at the bottom of the page, nor do you have the dedicated widget.

You must go to the menu, click on the link you find there and follow the necessary steps.

Afterwards, the Live Chat widget will appear and make the feature use a lot simpler.

But issues do stop at this level, as the display adaptability is effective, and the mobile platform version proves well thought out.

This platform is an overall good website, with proper implementation and pleasant design. But you would not think twice to access it were it not for available activities.

We have dedicated a considerable amount of time when working on the NZ Casilando casino review to assess the game catalogue.

Casilando Review - Games

Baccarat Baccarat
Bingo Bingo
Table games Table games
Slots Slots
Slingo Slingo
Sic Bo Sic Bo
Scratch cards Scratch cards
Roulette Roulette
Poker Poker
Online lottery Online lottery
Live Roulette Live Roulette
Live Casino Live Casino
Live Blackjack Live Blackjack
Live Baccarat Live Baccarat
Jackpots Jackpots
Craps Craps
Blackjack Blackjack
Video Poker Video Poker
Progressive Progressive
Keno Keno

Casilando comes with a generous selection of over 2200 games. Still, quantity is not the only strong point this website presents when it comes to their offer. Available games show a significant amount of variety.

Before delving into the catalogue of provided games and services, we urge you to consider practising using a ‘Play for fun’ account. Furthermore, Casilando ensures that the rules and the RTP for all games are identical to their real counterparts.

Slots

With an approximate number of 2100 possibilities to choose from.

You will surely acquaint yourself with Book of Dead, provided by Play’n GO, as it is the default choice for many free spin Casilando bonuses.

Whether you are looking for the industry darlings, such as Gonzo’s Quest, or pokies based on well-known intellectual properties, like Blueprint Gaming’s The Goonies or NetEnt’s Vikings, you can find them all in Casilando’s pokies tab.

You will also see related games, specific features, and common tags used upon opening a particular game’s tab.

Jackpots

You can take advantage of the 54 total jackpot game offers present on Casilando’s website.

Take note that Jackpots are subject to specific regulations.

If you won a Jackpot exceeding NZ$250000, and Casilando obliges to reward you, it may take up to 30 days for you to receive the amount in full.

Always wait for the casino’s confirmation regarding your rewards, as minor discrepancies and issues could arise due to multiple factors:

  • The exchange rates if the prize is in another currency.
  • Differences between the displayed value and the one registered by the server.
  • If two NZ players are shown to have won the jackpot, the one registered on the server receives the prize. The second player will get the jackpot amount following its reset.
  • If, instead, the server does register two Kiwi players winning simultaneously, the New Zealand site divides the prize.

Tips

The maximum pay-out ensured by Casilando is NZ$ 250000. The figure does not count for Progressive Jackpot winnings. Nevertheless, the NZ website only commits to paying this maximum amount.

Live Blackjack

You may think that Casilando only has two Live Blackjack options from looking at the Live Casino lobby. However, while creating our Casilando casino review, we found that Evolution Gaming and Pragmatic Play, the primary Live dealer game providers, have a different implementation method.

Instead of providing several niche Live Blackjack types, it only offers its two Live Blackjack games.

Once you select one, you are taken to a secondary lobby. There you will find a total of 144 separate game rooms with different play rules.

For the sake of easy navigation, each room has betting limits, the number of participating players and other relevant info in its thumbnail.

Live Roulette

You will find the same situation with Live Roulette, with two lobby-like entries that take you to several standalone rooms.

The way you distinguish between Evolution Gaming’s rooms and those of Pragmatic Play is noting the former simply calls its lobby Roulette Live, while the latter explicitly names it Roulette Lobby.

Additionally, Casilando’s Kiwi users also get an extra Lightning Roulette game, separately from the 20 rooms.

Live Baccarat

You have two Live Baccarat lobbies, with a total of 27 rooms. These include Speed Baccarat, as well as No Commission and Squeeze versions.

You additionally get relevant info from the lobby so that you can pick the right version for you. Note that Evolution Gaming lumps Live Baccarat together with Sic Bo and Super Tiger rooms.

One conclusion you should remember from our Casilando casino review is that the website’s Live Casino option does provide enough activities. However, it may not seem so at first sight.

Table Games

Casilando offers you 60 table game activities. You will generally encounter elegant game implementation.

Betting limits are displayed upon the cursor’s movement around a layout, corresponding to the square it is hovering over, never running the risk of missing this essential information.

Most of the game types found in the Live tab are also available in the table game variety.

Important

Table games do contribute to Casilando bonus wagering. This is not the case for Live versions.

Game providers

1X2 Gaming 1X2 Gaming
2By2 Gaming 2By2 Gaming
4The Player 4The Player
Adoptit Publishing Adoptit Publishing
AGS AGS
Ainsworth Ainsworth
Alchemy Gaming Alchemy Gaming
All41 Studios All41 Studios
Apollo Games Apollo Games
Asylum Labs Asylum Labs
Bally Bally
Barcrest Barcrest
BB Games BB Games
Betdigital Ltd Betdigital Ltd
Big Time Gaming Big Time Gaming
Bla Bla Bla Studios Bla Bla Bla Studios
Black Pudding Black Pudding
Blueprint Gaming Blueprint Gaming
Bulletproof Gaming Bulletproof Gaming
Cayetano Cayetano
Chance Interactive Chance Interactive
Colossus Bets Colossus Bets
Concept Gaming Concept Gaming
Crazy Tooth Studio Crazy Tooth Studio
D-tech Gaming D-tech Gaming
DiceLab DiceLab
Electric Elephant Electric Elephant
ELK Studios ELK Studios
Endemol Studios Endemol Studios
Eurostar Studios Eurostar Studios
Evolution Gaming Evolution Gaming
Eyecon Eyecon
Fantasma Games Fantasma Games
FELT FELT
Fortune Factory Fortune Factory
Foxium Foxium
FugaGaming FugaGaming
Gameburger Gameburger
Games Inc Games Inc
Games Warehouse Games Warehouse
GamesLab GamesLab
Gold Coin Studios Gold Coin Studios
Golden Rock Studios Golden Rock Studios
Green Jade Green Jade
Hacksaw Gaming Hacksaw Gaming
Half Pixel Half Pixel
High 5 Games High 5 Games
Hurricane Hurricane
Imagina Imagina
Inspired Gaming Group Inspired Gaming Group
Iron Dog Iron Dog
Jade Rabbit Studios Jade Rabbit Studios
Just For the Win Just For the Win
Kalamba Kalamba
Leander Games Leander Games
Lightning Box Games Lightning Box Games
Live5 Gaming Live5 Gaming
Magic Dreams Magic Dreams
MaxWin Gaming MaxWin Gaming
Merkur Gaming Merkur Gaming
Microgaming Microgaming
Mutuel Play Mutuel Play
Neon Valley Studios Neon Valley Studios
NetEnt NetEnt
Nolimit City Nolimit City
Northernlights Northernlights
NYX NYX
Old Skool Studios Old Skool Studios
PG Soft PG Soft
Pirates Gold Studios Pirates Gold Studios
Play'n Go Play'n Go
Playko Playko
Playson Playson
Pragmatic Play Pragmatic Play
Probability Jones Probability Jones
Pulse 8 Pulse 8
Push Gaming Push Gaming
Quickspin Quickspin
Rabcat Rabcat
Realistic Games Realistic Games
Red Tiger Gaming Red Tiger Gaming
Red7 Red7
Reel NRG Reel NRG
Reel Time Gaming Reel Time Gaming
Reflex Gaming Reflex Gaming
Relax Gaming Relax Gaming
Revolver Revolver
Sapphire Gaming Sapphire Gaming
Seven Deuce Gaming Seven Deuce Gaming
Side City Studios Side City Studios
Sigma Gaming Sigma Gaming
Silverback Games Silverback Games
Skillzz Gaming Skillzz Gaming
Skywind Group Skywind Group
Slingo Originals Slingo Originals
Snowborn Snowborn
Spearhead Spearhead
Spieldev Spieldev
Spin Play Spin Play
StakeLogic StakeLogic
STHLM Gaming STHLM Gaming
Storm Gaming Storm Gaming
Stormcraft Stormcraft
Sunfox Games Sunfox Games
Swintt Swintt
Switch Studios Switch Studios
The Games Company The Games Company
Thunderkick Thunderkick
Touchstone Gaming Touchstone Gaming
Triple Edge Studios Triple Edge Studios
Wazdan Wazdan
Wild Streak Wild Streak
World Match World Match
YoloPlay YoloPlay
Show more Show less

Compare Casilando

Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
Casilando

Casilando

4.2/5
NZD 20NZD 20NZD 100,0001-2 days2 mins2 days2100100% up to NZD 300
Conquestador

Conquestador

4.3/5
NZD 10NZD 20NZD 1,000,0001 day2 mins1 day2000100% up to NZD 300
Ruby Fortune Casino

Ruby Fortune Casino

4.3/5
NZD 5NZD 50NZD 1,000,000+3 days3 mins3 days450100% up to NZD 250
PlayOJO

PlayOJO

4.4/5
NZD 10NZD 1NZD 1,000,0001 day3 mins1-2 days2500-
Casumo

Casumo

4.5/5
NZD 20NZD 20NZD 10,0003 days3 mins3 days1500100% up to NZD 1200
Gaming Club

Gaming Club

4.1/5
NZD 5NZD 50NZD 1,000,000+3 days4 mins2 days400-
Spin Casino

Spin Casino

4.4/5
NZD 10NZD 50NZD 1,000,0003 days2 mins+3 days500100% up to NZD 400
Wildz

Wildz

4.4/5
NZD 10NZD 20NZD 1,000,0001 day2 mins1-2 days800100% up to NZD 500
Load more

Casilando Review - Payment Methods

You can efficiently perform a deposit by using the dedicated tab upon logging in. Remember that the NZ platform allows for transactions in your country’s currency. Kiwi players will use New Zealander Dollar.

You cannot request your funds back through chargebacks. Any chargeback will lead to you refunding the sum in full.

Casilando will accept specific methods only after the fulfilment of requirements. As these are not clearly stated, we urge you to contact customer support before proceeding with any method.

There are no precise specifications for upper deposit limits. However, we can tell you that there generally is no upper bound for your payments.

You must not think of your profile on this New Zealand website to be like a banking facility.

Your balance is not insured or guaranteed by any such institution. Say you proceed to request a series of deposits and withdrawals without engaging in bets. In that case, you may be liable to lose your rights of access.

The platform can also deduct banking charges without notice. These are incurred on a case-by-case basis, so these procedures signal a lack of transparency.

Important

You can only use payment methods registered in your name.

Tips

The welcome Casilando bonus is not available for Skrill Moneybookers users in New Zealand, so use other methods when claiming said promotions.

Withdrawal Specifications

Firstly, Casilando may not process any of your withdrawals before:

  • Completing your verification checks.
  • Your deposits being successfully confirmed.
  • Complying with specific rules and conditions regarding website use.

You might be surprised to find no withdrawal methods. These will appear following a successful deposit. You must use the same method employed for adding money to your account. Specific methods can become unavailable, but such situations should not be a concern.

You will not lose any owned funds; the casino will request an alternative payment method, along with additional details. Your withdrawal is withheld during this process.

The weekly NZ$25000 pay-out limit is well above average, as there are countless examples of thresholds a lot lower in today’s Kiwi iGaming industry.

Say you are awarded undeserved funds. The New Zealand platform will deduct the mistakenly given amount from your balance.

If wagered or withdrawn, your winnings will be void, and you will need to return the owed money. Inform customer assistance as soon as this unfortunate event occurs.

However, if you actually win NZ$100000 or more, remember that the casino reserves a longer time for the total pay-out.

Be aware

Casilando will award you the sum in a span of 10 months, paid in monthly instalments amounting to 10%. In this process, you only receive your winnings and do not receive any form of interest.

Important

  • You must complete at least one purchase and wager it in full before cash-out eligibility.
  • Even if your given details are faulty or mistaken, a processed withdrawal is final. Make sure that the method provided has complete and correct information and is registered in your name.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal_time
Maestro NZD 20 No limit NZD 20 NZD 100,000 +3 days
MasterCard NZD 20 No limit NZD 20 NZD 100,000 +3 days
MuchBetter NZD 20 No limit NZD 20 NZD 100,000 1 day
Neosurf NZD 20 No limit N/A N/A N/A
Skrill Moneybookers NZD 20 No limit NZD 20 NZD 100,000 1 day
Visa NZD 20 No limit NZD 20 NZD 100,000 +3 days
Wire Transfer N/A N/A NZD 20 NZD 100,000 +3 days
Show more Show less

Loyalty

Casilando can award you loyalty points during your gaming on the website. Note that these prizes, more than compensating you for your activities on the platform, have a substantial value.

Type Points earned per NZ$10
Pokies 2
Scratch cards 2
Bingo 1
Video Poker 1
Blackjack 0.50
Roulette 0.25

You can redeem between 250 and 10000 points daily. Some Casilando bonuses have loyalty points as part of their awards. Also, note that 250 loyalty points amount to NZ$1.

Recommendation

Your loyalty points expire if your account shows no activity for 30 days or more. Make sure to log-in in due time.

Related casinos

Casilando Support

Phone:
No phone available
Live chat:
24/7. No chat bot. Uses a 4-digit code.

Casilando’s Live Chat puts you in contact directly with one agent. Additionally, you can set a four-digit pin and sidestep verification procedures.

Do pay attention to all the website’s messages, as these can also include instant Casilando bonuses.

You will have to use the email address for placing complaints. There also is a clear protocol for such situations. Our Casilando casino review briefly describes it.

Complaints

Try to solve your issue through customer assistance first, using provided methods. If you are not satisfied with the resolution, the matter is forwarded to the Support Host’s Team Leader.

Finding no resolve at this stage, you will be directed to the Complaints Team, and your inquiry becomes a complaint. You get a case ID, and the casino authorities require it’s quoting in further correspondence.

If your complaint does not end satisfyingly, you can seek arbitrage through Alternate Dispute Resolution agencies.

Their decision will supersede the casino’s decision.

Casilando will provide you with information if you arrive at this stage.

Tips

The Complaints Team will seek to solve your issue within ten days. Contact other authorities only after this period ends.

Responsible gambling

Casilando has made sure to implement many measures in support of responsible gambling on the platform. Our Casilando casino review will explain how you can best use them.

You can easily set deposit limits on some given amount of time, whether daily, weekly, or monthly. These are measure retrospectively for the selected period. Additionally, you can choose a duration limit that logs you out from the platform following a particular elapsed time.

The platform also notifies you on an hourly basis while logged in. It also presents you with your total bets and losses, giving you the options to continue or stop playing.

You may also take a time-out from the website for a set period. The shortest time 24 hours, while the maximum being six weeks. A request to opt-out of self-exclusions will take effect following a 24-hour cool-off period. Although your balances and winnings remaining intact, you may only access them after the cool-off time has ended.

Opting to self-exclude means Casilando prevents you from using your account and takes all reasonable steps to stop you from creating other accounts. After the agreed-on time, your profile is accessible once more.

You may request a cancellation of the definite exclusion only after a 24-hour cool-off period. Indefinite exclusion cancellations will apply after seven days.

You may close and subsequently reopen your account by contacting customer support. Casilando will reimburse your funds.

Important

  • Removing or increasing limits takes effect after 24 hours and require confirmation via email at that given time. A decrease will take action immediately.
  • Upon requesting the self-exclusion measure, you will receive a confirmation email. If you don’t confirm your intention in this method, your account will remain active.

Be aware

Any active or claimed Casilando bonuses can still expire during the Time-Out.

Casilando Review - Pros and Cons

Pros
  • Trustworthy accreditation from three renowned licensors.
  • Extensive and varied pokies, table games and live casino catalogues.
  • Earnest and pleasing design and platform implementation.
  • It provides a downloadable desktop app.
  • No maximum deposit limit for New Zealander users.
  • A generous maximum weekly pay-out limit.
  • The 24/7 Live Chat facility.
Cons
  • Several transaction clauses are unfair to the player.
  • The minimum transaction sums are higher than average.
  • Some minor interface issues present on desktop and mobile devices.
  • Several terms lack transparency and require your further inquiry.
  • Few Casilando bonuses, compared to other websites on the Kiwi market.

Francisc Csiki
Author Francisc Csiki Author & Editor at CasinoAlpha
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