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If you wondered how this online casino holds up in terms of games, performance and what you stand to gain from using CasiGo Casino promo codes, then keep reading our Casigo Casino review to find the answer for everything.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- The site looks good and it's very easy to browse, but we cannot overlook its performance which affects not only the overall user experience, being so sluggish all the time, but could render the casino unplayable due to some bugs.
- There are enough payment methods to accommodate NZ players, but some popular options in New Zealand such as Neteller, MuchBetter, and Poli are missing. Also, the internal processing time for withdrawals is 48 hours.
- In the games department, this casino shines. It boasts over 3000 slot games, a number seldom seen amongst online casinos. Still, it could have used more titles in the table games section, but their current number is good enough. In contrast, the live casino category has over 200 titles.
- In terms of CasiGo Casino promo codes, NZ players will find only a first deposit bonus but should appreciate the fact that they have daily promotions, with a calendar that shows any upcoming ones. Still, a no deposit bonus or a welcome bonus would have raised our score.
- Concerning customer support, it's 24/7, but with the absence of phone support. The email team usually takes three days to respond, but the 24/7 live chat sure makes up for it. Yet, expect to have some long loading times when in a queue for an agent.
- The casino's licensed by the Malta Gaming Authority.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Vip program |
|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD20 | NZD20000 | 1-2 days | Baccarat, Bingo, Blackjack, Craps, Jackpots, Keno, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Online lottery, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games, Video Poker | 3000 | 200 | Malta Gaming Authority, UK Gambling Commission | No |
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Video Poker -
Baccarat
CasiGo Casino Review Table of Contents
CasiGo Casino Promo Codes
Our first order of business was the bonus policy that this casino has and what spicy things there are to know about the inner workings of CasiGo Casino promo codes.
Read moreWagering
This online gambling platform sticks to the norm, with a low wagering of 35x on all CasiGo Casino promo codes for wagering requirements. It’s also explicitly stated that this requirement applies to all bonuses available.
When wagering, the cash balance takes priority in funding a bet. NZ players can use the bonus one to place a wager if this balance is empty.
We came across a possible contradiction. While it’s stated that the betting priority is cash, then bonus funds, the terms also say that bets can be funded by cash and bonus funds simultaneously.
This means winnings will be redistributed accordingly to each balance, usually in the same ratio or percentage of that bet. But, it’s not explained how this conjecture of bets works.
Game contribution to wagering
There’s also the matter of games with different percentages to their playthroughs contribution. Here is a table with them:
| Game Type | Wagering Contribution Percentage |
|---|---|
| Slots | 100% |
| Scratchcards and Keno | 100% |
| Table Games, Video Poker, Jackpot Games | 0% |
| Other games | 0% |
We suggest you look at the promotional terms directly on the site. Some specific slot games have no contribution and are presented in more detail.
Bonus policy
A player’s account comprises two balances: cash balance and bonus balance.
All CasiGo Casino promo codes will expire 30 days after being credited. Free spins are the only exception, with a 24-hour expiration time.
The casino placed other limits on winnings, such as no deposit bonuses and free bets. These limits will usually be $100.
Also, suppose NZ players receive a no-deposit bonus and use it. In that case, any winnings will be locked in the bonus balance unless a deposit is made. When they make the first deposit, the site will subject the funds to wagering requirements.
The generated value from free spins also has a limit, and that is at a maximum of $250. Also, they will be in bonus funds first. The catch is the same as any other no-deposit bonus. After the first deposit, these winnings will be subjected to wagering requirements.
Instant bonuses
It’s possible to get CasiGo Casino promo codes by talking to the customer support team. The casino will consider such bonuses to be instant bonuses. Other instant bonuses are either cash given from the casino or bonuses received directly from the site.
These instant bonuses will have a limit on their earnings: any winnings cannot be higher than ten times the initial value of such a bonus. If any NZ players receive an instant bonus, that is, let’s say, $50, they cannot surpass the sum of $500 in winnings.
Irregular play
Perusing the bonus policy also uncovered some promotional abuse rules that, if broken, will result in the removal of CasiGo Casino promo codes, as well as any winnings gained from them. Also, the betting site may remove the deposit as well.
So, without further ado, here are the actions that the site flags as being signs of irregular play:
- Placing large wagers on table games and returning to the game once the wagering has been completed
- Equal, zero or low bets that do not count toward the completion of playthroughs. A good example of this is betting black or red on Roulette.
- Having a single wager that constitutes more than 20% of the bonus value, especially if the wagering requirements have not been met
- Creating a players’ union meant to take advantage of a game.
- Depositing or withdrawing funds in such a way as to abuse a promotion. For example, placing a deposit that qualifies the receiving free spins, making a wager, and then withdrawing.
- Having more than one account with the sole purpose of accruing the same bonus multiple times
Besides the penalties that we’ve already discussed, the casino also reserves the right to block access to any future CasiGo Casino promo codes or to block the account entirely.
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Disclaimer:
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Usability
Moving forward with our CasiGo Casino review, we’ve paid close attention to how this online betting website presents itself and, more importantly, how it functions across multiple platforms. So, these are the devices we used to test it out:
| Device | Internet | Browser |
|---|---|---|
| Microsoft Surface Go 3 | 5g, WiFi, Ethernet Cable | Google Chrome, Opera GX |
| Samsung Galaxy S22 | 5G, WiFi | Google Chrome, Mozilla Firefox |
| iPad Air | 4G, 5G, WiFi | Safari |
Desktop
First and foremost, the betting platform is great to look at. While the overabundance of white could become bothersome, it certainly blends well with the light green and blue shades they’ve chosen.
The online casino interface, another integral part of the user experience, is well put together, with clear-cut definitions and almost no chances of having difficulties in browsing the site.
At the top, all relevant portals are situated, with favourites, a search bar, and even messages. What felt like a nice touch was the promotions tab, with a calendar that shows upcoming CasiGo Casino promo codes, the exact date and what the bonuses mean.
Scrolling down will reveal a neat page arrangement, with parts of the terms and conditions already laid out before reaching the footer. Speaking of it, it contains, once again, virtually everything meaningful information-wise.
Likewise, the terms and conditions are easy to read and understand. They could be enlightening for NZ players who find themselves in a pinch.
Desktop performance
The only gripe that we found with this gambling website’s user experience, and a serious one, is the performance or lack thereof. Players from New Zealand, like us, are sure to take note of the very long loading times that this casino has.
Every change in interface and pages will greet punters with the logo always loading up, and it will take some time until the page is fully rendered. With such a usual occurrence, simply browsing becomes a chore. The slowness translates even to scrolling.
Besides the constant lag, there’s the matter of bugs. For some games, entering them will mean an instant log-out. This bug also applies to the My Account section, especially when clicking the Upload Identity Documents section.
Some of our testers had very different experiences on this website. A few of them were logged out when pressing on the games section or when trying to upload identity documents. For others, there were no problems in this sense.
Mobile
We’ve also tried the website version that the casino has for mobile devices. It does not fare any better. The bugs become even worse, as just trying to go into the My Account page will log out the user. But, some of our testers had a much smoother experience similar to the desktop.
The exact long loading times make an appearance. Still, they are a bit faster this time, which could result from the more cramped interface, thus reducing the need to render a whole desktop screen. We’ve found no available downloadable apps for both Android and iOS.
Registration Process
It should be no surprise that to get access to CasiGo Casino promo codes, NZ players first have to make an account with this online casino. Thankfully, the process is fast and easy, with NZ players having to fill in the following details:
- Full name
- Email address
- Physical address
- Phone number
And that’s it. There’s no additional check to make after creating your account, and you are free to browse the website.
Know your customer procedure
Still, the verification process clocks in when trying to play a game. Pressing on a slot game, for example, without having done the KYC will log you out immediately. Here are the types of verifications that this casino has:
- Email verification – even if it is not necessary when first opening up the account, the site could request such a verification down the line. Not doing so could result in the avoidance of winnings and suspension of the account.
- Age verification – gamblers can complete this step by sending a picture with their ID.
- Additional Verification Checks – The casino could ask for more in-depth documentation to further confirm identity, address, age, and payment methods.
First of all, the casino has the right to limit minimum deposits per day, yet there is no additional info on this matter. What should be known, and mentioned before, is that cumulative deposits in one day that surpass $2000 will attract a verification check.
All cash-outs are paid back using the same payment method that was used for deposits. Thus, requesting a payout will only become available after the account holder makes at least one successful deposit.
It will either take one or two business days for the casino to process any withdrawal request. There’s also a limit for withdrawals, with a weekly cap of $5000.
Requesting a cash-out will trigger verification checks such as proof of identity and address. Furthermore, if the operator becomes suspicious of your activity, it will ask for the source of funds-related documentation for each payment method used on the website.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD10 | NZD900000 | NZD20 | NZD5000 | 2-5 business days |
|
NZD10 | NZD900000 | N/A | N/A | N/A |
|
NZD10 | NZD900000 | N/A | N/A | N/A |
|
NZD10 | NZD900000 | NZD20 | NZD5000 | 1 business day |
|
NZD10 | NZD900000 | NZD20 | NZD5000 | 2-5 business days |
|
N/A | N/A | NZD20 | NZD5000 | 1 business day |
Pokies
NZ players will not be disappointed when it comes to game selection. During our CasiGo Casino review, we noticed that there is a healthy variety for all the relevant game categories: slots, live casino and table games.
Slots
In the real money pokies category, players from New Zealand will find over 3000 titles, with some of the following examples:
- Video slots – Book of Dead, Raging Rhino, Gonzo’s Quest, Wild Swarm.
- Jackpots – Bulls Run Wild, Dragons Cluster Buster, Cash or Nothing, Zillard King.
Table games
NZ players are bound to find 60 titles in the table games section, with some of them being:
- Roulette – European Roulette, American Roulette, Double Ball Roulette, Roulette Nouveau
- Blackjack – Vegas Downtown Blackjack, Atlantic City Blackjack, Blackjack First Person, 3D Blackjack
- Baccarat – 3D Baccarat, Baccarat First Person, Classsic Baccarat
Live Roulette
NZ players will come across 18 roulette options in the live selection. They will find the following betting limits:
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Instant Roulette | $0.20 | $4000 |
| Lightning Roulette | $0.40 | $4000 |
| VIP Roulette | $2 | $4000 |
| Hindi Roulette | $1 | $20000 |
Live Blackjack
NZ players should relish in the huge number of live blackjack games, which stands at a whopping 147 titles, which have the following betting limits:
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Free Bet Blackjack | $2 | $2000 |
| Classic Speed Blackjack 11 | $10 | $2000 |
| Speed Blackjack D | $40 | $2000 |
| Speed VIP Blackjack J | $100 | $2000 |
Live Baccarat
With 37 baccarat games here, NZ players will find the betting limits having only one variable, and that is $2-$10000.
Game providers
1X2 Gaming
2By2 Gaming
4The Player
Adoptit Publishing
Ainsworth
Alchemy Gaming
All41 Studios
Apollo Games
Asylum Labs
BB Games
Big Time Gaming
Bla Bla Bla Studios
Bulletproof Gaming
Cayetano
Colossus Bets
Concept Gaming
Crazy Tooth Studio
D-tech Gaming
DiceLab
Electric Elephant
Evolution Gaming
Eyecon
Fantasma Games
FELT
Fortune Factory
Foxium
FugaGaming
Gameburger
Games Inc
GamesWarehouse
Genesis Gaming
Gold Coin Studios
Golden Rock Studios
Hacksaw Gaming
Half Pixel
Hurricane
Imagina
Iron Dog
Jade Rabbit Studios
Just For the Win
Kalamba
Leander Games
Lightning Box Games
Live5 Gaming
Magic Dreams
MaxWin Gaming
MetaGU
Microgaming
Multicommerce
Mutuel Play
NetEnt
Nolimit City
Northernlights
Old Skool Studios
Play'n Go
Playko
Probability Jones
Pulse 8
Push Gaming
Quickspin
Rabcat
Red Tiger Gaming
Reflex Gaming
Relax Gaming
Revolver
Sapphire Gaming
Seven Deuce Gaming
Sigma Gaming
Silverback Games
Skywind Group
Snowborn
Spieldev
Spike Games
Spin Play
StakeLogic
STHLM Gaming
Storm Gaming
Stormcraft
Sunfox Games
The Games Company
Touchstone Gaming
Triple Edge Studios
Wazdan
YoloPlay
CasiGo Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD20 |
| Max. cashout Industry standard: NZ$5,000 | NZD20000 |
| Payout Time Industry standard: 2 days | 1-2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 3000 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD20 | NZD20000 | 1-2 days | 2 mins | 2 days | 3000 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 |
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
It’s also essential for an online betting site to have capable customer service. Only email and live chat are available for this one, but both are 24/7, so that’s a plus.
It usually takes them about three days to answer queries from the email side. Still, it should be primarily used only when sending a document for anything KYC-related.
The live chat, on the other hand, could use some improvements. While we received helpful answers to our questions, the response time was far too long for live chat support. It is important to note that we were the first in our queues, and it still took long enough.
Besides these options, the FAQ should come in handy when gamblers want some answers that they wish to find fast. However, there are only five questions, which are helpful and plausible, but a more comprehensive list would have gone a long way.
Casino Reputation
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- casigo.com
- Online since:
- 2020
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 052894-R-329546-004
An investigation into the operations behind CasiGo Casino found that the White Hat Gaming Ltd. company is responsible for running the platform. White Hat Gaming is a prominent service provider in the online gambling industry. Originally founded in 2012, White Hat Gaming has expanded steadily over the years and now has office locations spanning Cape Town, Gibraltar, Malta, the United States, and London. This global reach and decade of industry experience make White Hat Gaming an established player running popular casinos like CasiGo.
Responsible Gambling
Lastly, we analyzed how much of a safe environment this betting site creates for its customers since responsibility is key when gambling.
The most important aspect of responsible gambling obligations is the tools directly available to NZ players from the site. As such, here are the ones we found:
- Deposit limits – they can be set daily, weekly or monthly.
- Take a break – temporarily blocks access to the site, ranging from 24 hours upward to six months.
- Self-exclusion – this tool is a more expansive take-a-break function. The player determines this period, but it has to be longer than the take-a-break period.
- Account closure – by contacting customer support, you can close the account indefinitely.
- Access to account history – by visiting the My Account page, you will find many pages dedicated to viewing transaction history and game history.
- Reality Check – this feature is already built into the site
Besides these tools, NZ players can find advice on keeping their gambling habit in check and not turning it into an addiction. There’s a set of questions to empower this further, and if punters answer affirmatively to most of them, it’s time to seek help.
If it does get out of hand, links to gambling addiction organizations are listed, and there are Gambling Therapy, GamBlock, and Gamcare. Also, software to protect children, such as NetNanny, CyberSitter, and BetterInternetForKids, are available through dedicated links.
VIP
Research for this CasiGo Casino review revealed the existence of two VIP systems, which seem to be separate from each other.
The first one is what they call Loyalty, but it functions as a VIP system. It has five tiers, with the following points needed to progress:
| Tier | Points Needed |
|---|---|
| Green | 0-2249 |
| Blue | 2250 |
| Orange | 15000 |
| Red | 75000 |
| Purple | 150000 |
After making an account, the green one is given if the first deposit also attracts 500 loyalty points. After, each tier is determined by the amount wagered each month. By way of example, if you wager NZ$10, you go up the ladder by 10 points.
To keep your Loyalty tier each month, you have to have wagered the minimum rate. Keeping it for three months will automatically raise you to the next level. Some benefits of this VIP scheme are:
- Monthly cashback
- Personalized gifts
- Exclusive invitation to events
- Option to go to private affairs of choice
The last three will be available when we reach Purple status.
Also, each $10 wagered will net a particular number of Loyalty Points, which players can then convert into bonus funds subject to wagering requirements.
The minimum amount to redeem is 1000 points, and the daily limit is 10000. Also, 1000 is the fixed amount for one redemption.
VIP Honors Club
Besides the simple VIP scheme, there’s also a more elite one called the Honors Club. The casino must first invite NZ players to enter this VIP scheme.
There is not much info on how the gambling site actually decides to invite players to this Honors Club. It mentions that the prerequisite is to climb up their first Loyalty scheme, which in turn should grant, at some point, an invitation to be a POTVIP player.
After receiving the invitation for the POTVIP, nothing else is told about how it works. Most likely, it’s just an extension of Loyalty, which rewards simply playing on the site.
We found this sparsity of details to constitute a lack of transparency on their side.
This the available tiers:
- Silver
- Gold
- Elite Platinum
- Elite Black
And the benefits of this more exclusive VIP are but are not limited to:
- Weekly withdrawal increase
- Special VIP customer support
- Monthly Cashback
- Exlusive CasiGo Casino promo codes
- Private events
CasiGo Casino Review - Pros and Cons
- The vast number of slots, with over 3000 to choose from
- Straightforward interface and easy to browse
- Innovative calendar for upcoming CasiGo Casino promo codes
- 24/7 customer support
- More than one VIP system
- Poor website performance
- Lack of downloadable apps
- No phone support
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Adela Mariuta | Tudor Turiceanu | 3.7 / 5 | 6 Hours | 62 Hours | Yes | Yes | Yes | Yes | May 2022 | Dec 2023 |
CasiGo Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!