Ireland
United Kingdom
Romania
New Zealanders can now learn all the steps to get Queen Play bonuses, what rules to follow, and have a complete casino experience. Read below to find out!
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- The casino has a pleasant interface and straightforward buttons, so that New Zealand players can find necessary information quickly. Games are also organized in easy-to-use tabs. Nonetheless, the casino is not optimized for mobile, and tabs may often load very slowly.
- While the casino offers popular payment methods among New Zealand players, such as Visa, Mastercard, MuchBetter, and Skrill Moneybookers, these are the only methods available. Players cannot use any other important payment services in New Zealand, like PayPal, Paysafecard, or POLi. Plus, players can deposit using Mastercard, but they cannot withdraw with this option.
- The casino provides over 900 pokies and around 190 Live dealer games, which is quite impressive. Even though there are 18 Roulette games and 17 Blackjack tables in the Table games section, NZ players can only enjoy one Baccarat game. However, the casino works with many big-industry providers such as Pariplay, Evolution, and Microgaming.
- There are thematic deals that change every now and then and the welcome offer is quite profitable, providing bonuses for the first three deposits a player makes. However, the casino does not promote any no deposit deals, cashback offers or weekly drops, so the range of bonuses a player may choose from at one time is limited.
- New Zealanders can use the questionnaire on site for clarifications, or the site email address. Live chat replies in under three minutes and usually answers questions quite fast. However, it is not available 24/7 and it is externalized, which means they do not always have all the info. No phone number available, but players can access VIP support within the higher three ranks.
-
- The casino holds a UKGC license;
- It is also licensed by MGA.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD20 | NZD10 | NZD7000 | 1-2 days | Baccarat, Bingo, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slots, Table games, Video Poker | 900 | 190 | Irish Betting License, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission | 100% up to NZD250 | No |
-
Video Poker -
Slots -
Table games -
Scratch cards -
Sic Bo -
Progressive -
Roulette -
Live Roulette -
Poker -
Live Blackjack -
Live Casino -
Live Baccarat -
Jackpots -
Blackjack -
Bingo -
Baccarat
Queen Play Review Table of Contents
Queen Play bonuses
Know exactly what to expect when gambling for your Queen Play bonuses and get the right promotions for your game style with our full Queen Play review.
Read moreWe analysed the offers, games, and the gambling platform as regular players. We used our pro insight to guide NZ players to their best online casino experience. Check out our conclusions and top tips to gamble like an expert!
Be aware of contribution percentages
After selecting the perfect Queen Play bonuses for you, make sure you choose the games you want to use for completing the wagering requirements.
These are the contribution percentages to help you make the right decision:
| Games | Contribution |
|---|---|
| Reel Rush | 100% |
| Butterfly Staxx | 100% |
| Guns N’ Roses | 100% |
| Book of Oz | 50% |
| Amazing Aztecs | 50% |
| All NetEnt games | 50% |
| Magic Spinner | 10% |
| Keno | 0% |
| All the Baccarat | 0% |
| All the Blackjack games | 0% |
| All the Roulette games | 0% |
| All the Video Poker games | 0% |
Important
The table above provides a few examples. New Zealanders should access the Bonus Policy on the casino site and select Wagering Contribution for the complete list of contributing games and percentages.
Irregular play
Our Queen Play review keeps our NZ players informed on the dos and don’ts of a gambling site to not run into any kind of trouble.
When playing Queen Play bonuses, any bet that abuses the system will not count towards the wagering requirements. Players would have lost precious time. For instance, it is strictly forbidden to use bonus funds to progress through promotional stages. It is especially true when playing games like The Wish Master, Cloud Quest, Tower Quest, Pearls of India, etc. If you do so, winnings will be nulled.
It is considered irregular play to use the three wishes feature in The Wish Master game, leave the game, and return to collect the wishes after the offer expires. Therefore, NZ players who do this will lose their results. Moreover, betting exclusively with promotional funds will restrict your winnings to NZ$500. Thus, even if you win over NZ$500, you will only receive this maximum amount.
Don’t lose your Queen Play bonuses
For instance, no bets should exceed NZ$4 or NZ$0.5 per line. New Zealanders must avoid wagering 15% of the bonus before completing the wagering requirements.
The consequences for this type of action include restricting the NZ player’s withdrawal amount to the sum deposited initially. Any sanctions for withdrawing the deposit before completing the wagering requirements will apply in this case, including removing bonus funds.
Skrill Moneybookers and Skrill 1-Tap payments may count towards Queen Play bonuses if New Zealanders do not wager NZ$2.5 from the bonus funds. Otherwise, this leads to bonus cancellation, just as in the example above.
Tips
New Zealanders are allowed one promotion at a time. Trying to play another deal while still playing with an active offer leads to bonus cancellation.
Bonus requirements
The first thing to consider is that New Zealanders must first make a successful minimum deposit to their player account.
Otherwise, wagering will not count towards Queen Play bonuses requirements, both in the case of deposit bonuses and no deposit deals. Generally, NZ players need to wager 35 times the bonus amount before cashing out if the promotional terms do not state otherwise.
For instance, if NZ players received a bonus of NZ$25, they must wager NZ$25 x 35, which means NZ$875 before cashing out.
However, New Zealand players should wager the winnings 50 times before withdrawing, in no deposit offers. This is because no deposit winnings are seen as promotional funds.
Therefore, if you have NZ$100 in no deposit winnings, you must wager NZ$100 x 50 = NZ$5000.
Recommendation
We suggest New Zealand players avoid remaining inactive for more than 21 days. Otherwise, they stand a solid chance of losing their Queen Play bonuses and any money resulted from wagering.
Disclaimer:
Addiction is a sickness. Gambling addiction shouldn't be taken lightly. Get educated and understand the effects of problem gambling. We aim to inform all our CasinoAlpha customers regarding the harsh reality of gambling addiction through educational and informative guides.
Casino Overview
- Company name:
- Aspire Global International LTD
- Registration number:
- C42296
- Website:
- queenplay.com
- Stock indicator:
- ASPIRE.ST/0EAZ
- Online since:
- 2020
- Address:
- 135, High street, Sliema SLM 1548
- Malta Gaming Authority:
- MGA/CRP/148/2007
- UK Gambling Commission:
- 039483-R-319409-015
- Irish Betting License:
- 1014834
- Swedish Gambling Authority:
- 18Li7458
Our Queen Play review is the perfect way to get to know the casino better before you start investing. Let’s dive right in!
Aspire Global International Ltd operates this online gambling platform, but in Great Britain, the operating company is AG Communications Limited. While creating our Queen Play review, we noticed that both these countries are based in Malta, with headquarters at 135, High street, Sliema SLM 1548, and 1549 respectively.
However, each company holds a different licence. While Aspire Global International Ltd owns an Irish Betting license under the registration number 1014834, AG Communications Limited is UKGC licenced.
The situation is different in Sweden, where The Swedish Gambling Authority (Lotteriinspektionen) regulates the operating company under license number 18Li7458.
With over 3300 shareholders, Aspire Global International Ltd most recently declared a total revenue of €48.1 million in this year’s first quarter.
The company is shown on the London Stock Exchange and the Stockholm market under the indicators ASPIRE.ST, and 0EAZ.
Registration process
We tested the sign-up process for our Queen Play review, and we can safely say that it takes under two minutes for NZ players to open an account.
To be sure you complete all the registration steps, you need to introduce your e-mail, phone number and create your username and password. Afterwards, complete your full address, including postcode, your full name, and birth date. At this stage in the process, you are allowed to choose your preferred currency.
New Zealanders will not need to present any additional documents at this stage. However, NZ players may be requested to submit the following copies when making a deposit for Queen Play bonuses or when sending a withdrawal request:
- ID (which means either passport, driver’s license, or national identity card);
- Proof of address (like a utility bill) issued in the most recent three months displaying the full name, address, and date.
Tips
The photos of necessary documents must include all four corners and document edges. All logos must be visible, and images should be clear to be accepted by the site.
Generally, the online casino team takes about two days to process all documents.
User experience
Aside from the quality of Queen Play bonuses, we inspected the overall experience an NZ player will have with the site.
To be comprehensive in our Queen Play review, we tested the gambling website on three devices and various browsers.
| Device | Internet | Browser |
|---|---|---|
| Apple MacBook Air | 5G | Safari |
| Samsung Galaxy Z Flip | 4G | Google Chrome |
| Microsoft Surface Pro 7 | WIFI | Microsoft Edge |
Now let’s dive deeper into what we found!
Desktop
The site interface is welcoming, with a simple white and pink colour-scheme, and simple graphics.
New Zealanders can access the casino games, Live casino tables, scratch cards, and promotions from the page header. Once you select one of the options, the lower menu changes, showing the different game categories.
A shortcut menu is also available at the top left corner of the screen. It gives easy access to the live chat facility, promotions, player account, and language settings.
The website is available in four languages: UK English, European-Union-adapted English, German, Suomi, and Norsk.
All buttons are clear, and information can be easily accessed. New Zealanders will find information about the casino in the page footer, useful responsible gambling links, and links to terms and conditions.
The site provides New Zealand players with a site map for easy navigation and a search bar to quickly find their favourite pokies, table games, or live games. However, terms and conditions, bonus terms, privacy, and most of the links present at the bottom of the page appear on pop-ups when clicked, making reading a little more complicated.
Loading speed is also relatively slow, and the pop-ups need a few seconds to appear ultimately.
Mobile
The Queen Play review would not be complete without an analysis of how the site reacts on a mobile device.
The mobile interface is relatively easy to navigate because all buttons and links make sense, and information can easily be found. However, it may take a while to load, and NZ players may need to refresh the page now and then. The same promotions are offered on mobile and desktop, and New Zealanders can play the same pokies and games.
Recommendation
While there are no downloadable apps for the mobile version of this gambling site, live chat operators advise New Zealand players to access the casino on a mobile browser. Specifically, Google Chrome offers optimal functioning.
Games
Queen Play bonuses can be used on a selection of around 1000 games, considering that many new games are added to the site weekly.
Unfortunately, games cannot be searched by the provider, as we learned when testing the site to create the Queen Play review.
Slots:
Out of all the game categories, the collection of pokies is the largest, with over 900 titles.
The website also provides a Featured Games tab presenting the most popular pokies of the moment, including classic and video slots and their minimum and maximum bets:
- Wolf Riches: NZ$0.50 – NZ$100;
- Gonzo’s Quest: NZ$0.40 – NZ$100;
- Divine Fortune: NZ$0.40 – NZ$200;
- Foxin Wins: NZ$0.25 – NZ$625;
- Jack and the Beanstalk: NZ$0.40 – NZ$200.
There is also a New Games tab, showing the latest additions to the platform with their bet limits:
- Alice Riches: NZ$0.20 – NZ$100;
- Aesir Treasures: NZ$0.30 – NZ$300;
- Viking Smash: NZ$0.25 – NZ$75;
- Candy Links Bonanza: NZ$1 – NZ$10;
- Super Wild Blaster: NZ$0.10 – NZ$20.
Although the number of pokies is not terrible, there are many other NZ casinos with better game catalogues that you can check for specific pokies.
Table Games
This gambling website presents around 40 table games.
When testing the site for our Queen Play review, we counted 18 Roulette tables, such as:
- Classic Roulette;
- European Roulette VIP;
- American Roulette;
- Turbo Roulette;
- Sapphire Roulette.
There are also 17 Blackjack games, among which New Zealanders can enjoy:
- Blackjack Multi-Hand VIP;
- Blackjack Switch;
- Blackjack Royal Pair;
- Blackjack Atlantic City.
Only one First Person Baccarat is available, which can be played live and as a regular table game.
Bets usually range between NZ$0.25 and NZ$1000 for Roulette and NZ$0.20 to NZ$100 for Blackjack.
Live Roulette
In terms of Live Roulette games, there are around 30 options that New Zealanders can choose from, including:
| Game | Min bet | Max bet |
|---|---|---|
| French Roulette Gold | NZ$1 | NZ$2000 |
| Salon Prive Roulette | NZ$100 | NZ$1000 |
| Auto Roulette La Partage | NZ$0.2 | NZ$2000 |
| American Roulette | NZ$0.2 | NZ$10000 |
Live Blackjack
Blackjack Games abound, with 50 tables where New Zealanders can wager as low as NZ$1 to as high as NZ$5000:
- Blackjack Platinum VIP;
- Blackjack Grand VIP;
- Power Blackjack;
- Free Bet Blackjack;
- Infinite Blackjack, etc.
Live Baccarat
From a total of 190 Live dealer games, 20 are Live Dealer Baccarat:
- Baccarat Squeeze: NZ$1 – NZ$1000;
- Baccarat Control Squeeze: NZ$1 – NZ$1000;
- Lightning Baccarat: NZ$1 – NZ$1000;
- Speed Baccarat: NZ$1 – NZ$1000.
Speed Baccarat live tables range from A to J.
This casino has a decent number of tables when compared to its Baccarat sites competitors.
Game providers
1X2 Gaming
Ainsworth
Aristocrat
Bally
Barcrest
Betsoft
Big Time Gaming
Blueprint Gaming
Booongo
Cadillac Jack
ELK Studios
Evolution Gaming
Ezugi
GameArt
Gamomat
Habanero
High 5 Games
IGT
Inspired Gaming Group
Iron Dog
iSoftBet
Lightning Box Games
Magnet Gaming
Merkur Gaming
Microgaming
NeoGames
NetEnt
NextGen Gaming
Nolimit City
NYX
Old Skool Studios
Oryx Gaming
Pariplay
Play'n Go
Playson
Playtech
Pragmatic Play
Quickfire
Quickspin
Rabcat
Realistic Games
Red Rake Gaming
Skillzz Gaming
Synot Games
Thunderkick
Tom Horn Gaming
Triple Edge Studios
WMS Gaming
Queen Play vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD20 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | NZD7000 |
| Payout Time Industry standard: 2 days | 1-2 days |
| Register time Industry standard: 2 Mins | 3 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 900 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD250 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD20 | NZD10 | NZD7000 | 1-2 days | 3 mins | 2 days | 900 | 100% up to NZD 250 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
According to the casino Terms and conditions, any payment made to the player account will be processed instantly or within a day.
While researching for a complete Queen Play review, we noticed that New Zealanders could not deposit more than NZ$2000 at once. However, the depositing method of choice may influence the maximum deposit limits for NZ players. The method used for payment should also be used when withdrawing, when possible.
Important
- The first exception to this rule is MasterCard, as its regulations do not permit funds from gambling to be transferred to the card. This may also apply to Visa cards.
- The second exception is that Neteller cannot be used as a deposit method. However, New Zealand players can use it to cash out.
New Zealanders may only cash out if all payments made to their account have been successful.
All cash-out requests must be placed via the Cashier. Customer support can guide you through the process, but they cannot process the request for you. When withdrawing for the first time, NZ players might have to provide extra documentation. The casino may also ask for a record of your financial transactions on this site.
However, verification checks can be conducted whenever you cash out or if you would like to withdraw more than NZ$2300. The maximum amount that New Zealanders can cash out is NZ$7000 per month. If they attempt to withdraw a higher sum, the extra amount will go back to their account until the following month.
Withdrawals are processed within one or two working days, but funds may take longer to reach your account according to the payment service of your choice.
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
NZD20 | NZD2000 | NZD10 | NZD7000 | 1-2 days |
|
N/A | N/A | NZD10 | NZD7000 | 1-2 days |
Loyalty scheme
Our Queen Play review team also found a complex loyalty programme that spreads over seven ranks, as shown in the table below:
| Queen Play bonuses | Ranks |
|---|---|
| Welcome package | New Member |
| Birthday bonus | All ranks |
| 25 games | Bronze |
| 50 games | Silver |
| 50 games and an extra bonus | Gold |
| 3-day deal | Platinum, Premium, and Prestige |
| Weekly spins | All levels from Bronze to Prestige |
| Live tournaments | All levels from Bronze to Prestige |
| Personalised deals | Platinum, Premium, and Prestige |
| Monthly cashback deal | Platinum, Premium, and Prestige |
Once they register, New Zealand players must automatically enter the New Member rank. For the remaining levels up until Premium, gamblers need a specific number of loyalty points:
- Bronze: 10;
- Silver: 60;
- Gold: 350;
- Platinum: 1000.
New Zealand players receive one loyalty point every time they wager NZ$40 real money.
Notably, Premium and Prestige can only be accessed by personal invitation from the casino.
As with most loyalty schemes, the more you advance in rank, the lower the rate of redeeming your points. Moreover, regardless of your level, loyalty points have a three-month availability. If not redeemed within three months, your loyalty points will disappear from your Loyalty balance.
New Zealand players who reach the last three levels will have a personal account manager and will be imposed higher deposit and payout limits.
Important
- Anytime you choose to close your account, you will forfeit any loyalty points you have acquired.
- New Zealand players who access the loyalty scheme can only get one offer per day. Thus, if they can claim a Welcome Package and a weekly spins deal, the Welcome package takes priority.
Related casinos
Customer support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Replies from 8:00am to 00:00am (CET).
Customer Support is externalised, and New Zealanders may use the facility from 08:00 am to 00:00 am CET.
Live chat operators are quick to answer, but sometimes they cannot provide information beyond the casino Terms and Conditions. You may ask for additional information about this gambling platform even before creating an account.
However, NZ players may choose to write to the support team using the form available on the website or via their e-mail address, [email protected]. Our Queen Play review creators found comprehensive FAQ pages that can be accessed in the page footer. There is no phone number available.
Responsible gambling
When we do our Queen Play review and test any casino, we pay extra attention to its responsible gambling policy.
This website provides links to set your deposit limits as soon as you complete the registration process. Moreover, New Zealand players are given a chance to restrict their accounts in any way they need. They can do it by using Cool Off periods, minor-restrictive tools, self-exclusion, or session time limits.
A reality check pop-up comes up after one hour to keep New Zealanders aware of the time they spend gambling with Queen Play bonuses. Suppose you are unsure whether you do have a gambling problem. In that case, you can go to the Responsible gambling link in the page footer and complete the self-assessment questionnaire.
Do not panic if gambling becomes a problem. The online casino offers links to highly reliable resources for gambling addicts, including Gambling Therapy Helpline, Gamblers Anonymous, Helping Hand/IGC. You can always use Gamban, Gamlock, Betfilter or ask the support team for extra guidance concerning your problem.
Queen Play Review - Pros and Cons
- The casino offers over 190 live dealer games;
- Betting limits and wagering requirements are accessible;
- The newest pokies on the market are available on the top menu;
- The interface has a pleasant colour scheme;
- The site is UKGC-licensed, which confirms its reliability.
- The live chat feature is externalised and not 24/7;
- Website loads slowly, and some of the games require Flash;
- No phone number available;
- A small number of deposit methods.
How we review
| Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|
| Ioana Nutulescu | 4.2 / 5 | 8 Hours | 33 Hours | Yes | Yes | Yes | Yes | Sep 2021 | Sep 2023 |
Queen Play Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!