Casimba Casino Review & Offers

Usability

Moving forward with our Casimba Casino review, our experts tested the platform on multiple devices to better assess what kind of experience you will have.

So, we’ve used the following specs to do the testing:

Desktop

Let’s tackle the performance problems that this online casino site has. First of all, the loading times are very long. So long that when accessing any page on the site, it may have a time-mimicking freeze. As such, browsing the site becomes frustrating at some point, as even smaller pages that don’t have much going on will load up very slowly.

Not only that, features on the pages themselves will load up heavily. Yet, this is given or taken, as sometimes it happens, sometimes not. The performance issues also spread to the games, with slots having the exact loading times at every click and live casino lobbies being janky, with buffering and audio problems.

The looks

We cannot fault the site since it has such top-notch graphics and animations. Browsing the pages will reveal extra care in providing a welcoming colour palette, with predominant whites and oranges.

Night mode is available for those who prefer a darker scheme. Yet, this is also affected by poor performance, and the switching button may simply not work.

The effects are innovative and seem to seep through every facet of the gambling site: from the menu, which brims with little graphical effects, to a loading bar that fills with each scroll in the terms and conditions pages. Sliding with the cursor over the games’ thumbnails will load up a nice play button. Overall, the graphics are great, and the small touches are always appreciated.

Interface accessibility

Besides looks and performance, a gambling website must also be easy to navigate. In this regard, everything is easy to find, with clearly defined categories for games and an option to look strictly at the providers. You can filter the games by date and alphabetical order and show them in a grid scheme, list, or the default tiles. The search button also makes an appearance and is as helpful as ever.

Mobile

New Zealand players who prefer to gamble on the go, or in general like the handheld accessibility, can rest easy with this gambling site, giving the casino has a sturdy mobile version. The performance issues we had on the desktop are, for some reason, not so common here, especially with the loading times. They are still noticeable but are not tied to every button press while on the site.

The interface hasn’t seen any significant updates, thanks to the already neat arrangement that it had. Other than that, scrolling on the bottom of the page will reveal a supposed Android app, but clicking on the link will present an error. Searching for the app directly will not yield results.

Registration Process

The whole process of creating an account for this gambling platform is quick and easy, with you having to fill in the following information:

• Full name
• Date of birth
• Gender
• Street address
• Email address
• Phone number

Afterwards, the site opens up, and there is no need to verify the account immediately via SMS or Email. Still, the Know Your Customer procedure has to be confirmed.

KYC procedure

To quickly start the KYC procedure, NZ players can go into the My Account section, Details, and press on the Upload Documents bar. Then, they will have to do the following:

• Provide proof of ID – driver’s license, ID card, passport
• Provide evidence of Address – utility bill or bank statement

The gambling site could request another KYC when transactions exceed $2000 or when deposits accumulate to the same sum. This time, though, they may also ask you to do a payment method verification.

Responsible Gambling

The last part of our Casimba Casino review concerns how this betting platform creates a safe environment for its players and what tools you can use in case gambling becomes an issue. So, here are the following tools that punters can use to limit their overall activity:

• Deposit limits
• Session limit

Besides these, you will also have a reality check built into the site, and it shows the time spent since login. All players can also check their history with details on deposits and withdrawals.

Self-exclusion

Self-exclusion is also present with its two spin-offs: take a break tool and account closure.

The take-a-break feature will exclude any NZ player for 24 hours up to six weeks. Thus, the account will be suspended for the whole time, with logging back in as impossible. Yet, players can choose to end this period by contacting the customer support team. It will take 24 hours until the change is made.

The self-exclusion itself has a period of a minimum of six months, usually. The site mentions that punters can choose the period themselves, but for sure, they can ask for an indefinite period.

Commencing the tool will prompt a review from the site, which will get back to the punter to continue with the request. Once the account is suspended, the site will refund any cash to the player, and any marketing material will also be ceased.

To undo the self-exclusion, you can contact customer support. You can request account closure by contacting the support team for a more drastic solution. The reason can be anything, but deleting an account could be an excellent responsible gambling option.

VIP Programme

This gambling website has both VIP and Loyalty, so here is what our experts managed to dig up on both of them.

Loyalty

The loyalty is based on a point system, depending on the game’s number of points for every $10 wagered. The site will grant players 500 points just on the first deposit. So, here are the game types that influence the number of points that you can get:

For players who have accrued 10000 points, there is the possibility of exchanging these for $5 in bonus funds. You must go to the My Account section, and the number of points is shown under the Loyalty Program bar.

Also, gamblers can only redeem points in batches of 10000. The maximum punters can redeem in a single day is capped at 100000, with the minimum being the former number.

Besides these, the bonus funds gained from such exchanges fall under the standard wagering requirements, and there is no limit on withdrawals concerning their winnings.

VIP

Right off the bat, you should know that this VIP is invitation-only. This means that the gambling site tracks players’ accounts and sends invites to those who prove to have been loyal, such as digging into the loyalty scheme. Some benefits that arise from being part of the VIP are:

• Tournaments.
• Special types of Casimba Casino promo codes.
• Cashback offers.
• Personalised customer service.

Yet, these are only briefly stated, and there are mentions of the VIP having more levels. Yet, we could not find anything on them or more benefits that may arise, such as some that should appear only after gaining more levels.

Lack of transparency

There are some links found in the terms and conditions that should show more about the levels and benefits, but they do not work and lead back to the initial page of the VIP. We find this as a lack of transparency as all members should know what awaits them thoroughly if they aim for the VIP.