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If you prefer pokies, check our Captain Spins Casino review, which reveals a collection of over 3600 slots. Get all the details you need to register, deposit, and start playing the available casino games.
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
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How we make money
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- The site provides a positive gaming experience for desktop and mobile users. All games load quickly, and the menus are well-organised and easy to browse. However, only Android users can download the mobile app.
- Players can place a small deposit of just $5. The casino provides popular payment methods in New Zealand, like Visa, Mastercard, Skrill, and Neteller. However, the operator takes 48 hours to process transactions.
- The library displays over 3600 slots and 270 live dealer games from reliable gaming companies, like Pragmatic Play, NetEnt, Microgaming, and Play’N Go. Moreover, the minimum and maximum betting values benefit all players, ranging between $0.05 and $20000.
- The operator could improve the promotion section as it does not provide many benefits. Currently, new players can sign up for a welcome bonus.
- The customer support department is operational 24/7, and players can use either the live chat feature or the email. The operator could provide a phone number as well to improve communication and provide gamblers with faster solutions.
- The UKGC and MGA have overviewed the casino’s services. As both regulatory bodies are known to be the most reasonable and respected in the industry, gamblers can expect to discover a safe and secure gambling environment.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Vip program |
|---|---|---|---|---|---|---|---|---|
| NZD5 | NZD10 | NZD20000 | 2 days | Baccarat, Bingo, Blackjack, Craps, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Table games | 3600 | 270 | Malta Gaming Authority, UK Gambling Commission | No |
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Baccarat
Captain Spins Casino Review Table of Contents
Captain Spins Bonuses
Disclaimer:
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Usability
How to create an account
- Tap the red sign-up button.
- Write your full name, and select your gender.
- Fill in your birth date, country, and start typing your home address.
- Complete the empty spaces with your email address and phone number.
- Read the terms and conditions carefully.
- You will receive a verification link by email to access your account.
Upon registration, it is not mandatory to submit a bonus code. The process should take at most 5 minutes, given that it follows the standard 3-step procedure. You should contact support if you are still waiting to receive the verification link within a few minutes.
How to complete the KYC process
- Log into your account and open the main menu on the left.
- Go to your account page and click the “My Details” section.
- Submit proof of identity and home residence.
- For instance, you can upload a copy of your ID card and a recent utility bill.
The operator takes around two business days to check your documents and verify your account. If your KYC verification isn’t unsuccessful, you have likely submitted the wrong details, and the casino reserves the right to decline your verification. However, reaching the support team for assistance makes the process easy.
Desktop interface verdict
The desktop interface is intuitive and easy to browse. Regardless of your gaming expertise, the site suits all players. The games perform well and are well-categorised. Moreover, the left bar menu helps gamblers to navigate through the website easier.
How does the graphic look?
The site’s graphics are simple yet effective. The library uses a black background to highlight the available titles. Moreover, most casino sections are represented by a specific icon to support a positive user experience. For example, the pokies category is represented by a slot machine.
How to navigate
- The upper left corner’s three horizontal lines will take you to the main menu.
- You can access every significant page of the casino, like making a deposit, visiting the lobby, playing games, and accessing promotions.
- Alternatively, the upper side of the site displays a bar, which provides details about your account status and balance.
How are the games categorised?
The games are categorised into ten different sections: Popular, Favourites, Games, New Games, Pokies, Drops & Wins, Live Casino, Table Games, Instant Win, and Jackpots. With over 3600 titles available, players can use the search bar to browse the library. However, it may be difficult to locate it as the operator did not use a coloured or bold font to mark it. Additionally, players can only filter games by choosing the provider.
Can you browse easily through the site?
The site is responsive, and all pages load fast. You can easily find any page button, and all links on the site are fully functional and do not redirect players to an empty page. Keep in mind, though, that you cannot access certain information like payments and some games when logged out.
Mobile interface verdict
New Zealand gamblers who prefer mobile gaming will benefit from a positive gambling experience as the site optimises well. All games load quickly, and the site adapts its content to any screen size.
How does the graphic look?
The graphics demonstrate good optimisation as they adapt quickly to the chance of the device. The library features a dark background, which suits mobile users. The operator, however, could have provided a toolbar to improve site navigation.
How to navigate
- The mobile site provides a positive user experience as all menus are easy to browse, the same as on the desktop version.
- The platform presents no bugs, and all games load quickly.
- Captain Spins Casino is better optimised for mobile users as elements like buttons, images, and text are slightly more prominent on the mobile version.
How are the games categorised?
The game menu features a search bar to help users find a certain game faster. However, you can search games only based on their provider, and you must scroll to the end of the menu to find the tool. The games are organised into seven big categories: New Games, Pokies, Drops&Wins, Live Casino, Table Games, Instant Win, and Jackpots. You can also mark your favourite games and save them in the Favourites section. Generally, you can play most titles both on desktop and mobile.
App Preview
According to our Captain Spins Casino review, the operator provides a mobile app for Android users. One of our team experts has downloaded the app and browsed the slots collection. The mobile app provides a more advantageous gaming experience for mobile users as it is more accessible and straightforward.
Currently, it does not show a rating, but you can see that it has over 100 downloads. The app is available on Google Play only. All you have to do is open the digital store and write the casino’s name. We suggest not downloading it from other websites.
Usability pros and cons
| Pros | Cons |
|---|---|
| Straightforward menus and intuitive design | No advanced filtering tools for the library |
| Mobile-friendly interface | No mobile app for iOS users |
| Mobile app available on Google Play | |
| Search bar to support site navigation |
Casino Reputation
- Company name:
- White Hat Gaming Limited
- Registration number:
- C73232
- Website:
- captainspins.com
- Online since:
- 2014
- Address:
- 85 St John Street, Valletta, VLT1165, Malta
- Malta Gaming Authority:
- MGA/B2C/370/2017
- UK Gambling Commission:
- 052894-R-329546-004
Company History
Captain Spins Casino is part of White Hat Gaming’s portfolio, an international gaming company with more than 10 years of experience in the industry. The business is known for its gambling and sportsbook services and extensive library of over 3000 games in collaboration with 120 game developers. Additionally, the company guarantees a broad range of payments that conform to the norm in the sector, in this example, the standard in New Zealand.
Pros & Cons of Casino Reputation
| Pros | Cons |
|---|---|
| More than 10 years of expertise | Only 5 offices worlwide |
| Over 3000 games from 120 providers | The sites should be more mobile-oriented |
| A diverse and secure payments list | Casinos are limited to specific regions and markets |
| More than 600 employees in the company |
Legitimacy and fairness
Pros & Cons of Legitimacy and Fairness
| Pros | Cons |
|---|---|
| Overall payout rate of 97.85% | No certification from iTechLabs and GLI |
| Services certified by eCogra | No collaboration with GamStop |
| GamCare assistance and useful links | |
| Security ensured by SSL encryption system | |
| UKGC and MGA licenses |
Safety
Is Captain Spins Casino legit?
Captain Spins Casino is a reliable gaming platform as the United Kingdom Gambling Commission, and the Malta Gaming Authority have licensed their services. Both are known to be the most responsible regulatory bodies in the industry, as they ensure player safety and take severe actions against any fraud.
Casino Payout Rate
Captain Spins Casino has an overall payout rate exceeding 97%, respectively, of 97.85%. Generally, gamblers prefer games with a payout rate higher than 96% because it increases their chance of redeeming most of their generated funds. Popular game providers, like Pragmatic and NetEnt, feature titles with a good payout rate.
Fairness & Security
| Security indicator | Availability |
|---|---|
| eCogra | Yes |
| iTechLabs | No |
| GLI | No |
| SSL Encrypted | Yes |
| Gamcare | Yes |
Is Captain Spins Casino safe?
Captain Spins Casino is a safe gambling platform because it uses security measures like SSL encryption software to ensure data protection. Moreover, they protect financial information from third parties to prevent fraud.
How are you protected?
The site has collaborated with independent auditors and organisations like eCogra and GamCare to provide a safe gambling experience and maintain the casino’s values and integrity. Moreover, the operator features various responsible gaming tools, like self-limits, account closure, and game history.
Games
Slots Verdict
Players from New Zealand who prefer pokies will find an extensive slot selection of over 3600 titles from reputable game developers, like Big Time Gaming, Play’N Go, and Pragmatic Play. You can choose from various 5-reel slots, progressive jackpots, megaways, and video slots based on your preferences.
Pros & Cons of Slot Games
| Pros | Cons |
|---|---|
| Over 3600 slots, including classic 5-reels, progressive jackpots, and megaways | No demo mode available |
| Popular providers, like Pragmatic, NetEnt, Microgaming, and Thunderkick | No Bonus Buy Slots |
| More than 50 progressive jackpots available |
What Famous Slot Providers Are Missing?
- Playtech
- Yggdrasil
- Betsoft
- PariPlay
- Quickspin
- Endorphina
The platform collaborates with a significant number of reliable game developers, like NetEnt, Microgaming, and Pragmatic Play. However, its library misses a few popular names. There are no games from Playtech, Yggdrasil, Betsoft, PariPlay, Quickspin, or Endorphina. Although their absence does not significantly affect the gaming experience, it could have improved it. For example, Playtech and Quickspin could have diversified the slots section and included some popular bonus buy pokies.
Slot Types
As you can find more than 3600 slots in the library, you can expect a diverse selection, including classic 5-reels, jackpots, megaways, and video slots. Moreover, if you go to the Popular section, you can browse some of the most played slots at the casino.
Tips
If you are unfamiliar with some titles, you can click the “i” icon and open a small information box to get an insight into the game and its rules. If you are a beginner gambler, you can start by playing slots with a small number of lines or minimum bet to understand the game better and improve your strategy.
Types of Jackpots
There are 165 jackpot games available, of which most are progressives. Currently, the highest pot value exceeds $4 million. The library also displays Mega Moolah titles from Microgaming and Neon Valley studios.
Slots Min & Max Bets
| Betting limits | Value |
|---|---|
| Min Bet | $0.05 |
| Max Bet | $200 |
The minimum and maximum bet differ from game to game. However, they usually range between $0.05 and $200. Although the slots come with an information window, it does not display the betting values. You must open the game to see the limits.
Top Slots & Payout Rate
| Top slots | Payout rate |
|---|---|
| Legacy of Dead | 96.58% |
| Sugar Bonanza Deluxe | 96.5% |
| Jewel Rush | 96.47% |
| Agent Jane Blonde | 96.45% |
| Rise of Maya | 96.12% |
Our Captain Spin Casino review reveals an insight into the slots collection by generating a table presenting some available titles with a payout rate of over 96%. When creating the table, we also considered other special features, like multipliers and betting values.
Live Games
Live dealer games verdict
The website presents a broad selection of live dealer games, respectively, of around 270 titles from Evolution Gaming, Pragmatic Play, and Ezugi. All lobbies provide sessions of live roulette, blackjack, and baccarat. Moreover, you can also bet on various live card games and live-streamed game shows.
Pros & Cons of Live Games
| Pros | Cons |
|---|---|
| 270 live sessions, including live roulette, blackjack, and baccarat | No live games from Playtech |
| Popular lobbies from Pragmatic, Evolution, and Ezugi |
What Famous Live Games Providers Are Missing?
Although the operator collaborates with three leading gaming companies, Pragmatic Play, Evolution Gaming, and Ezugi, there is still room for improvement in the live casino section. The site could provide live sessions from Playtech, given that the operator is known for its various live roulette games, including live American and French variants. Given that only 20 live roulette games are available at the moment, players will surely prefer to browse a more comprehensive selection.
Types of live games
Captain Spins Casino’s library displays 270 live casino games, including live sessions of roulette, blackjack, baccarat, and other card games. Gamblers who prefer something different can check the live-streamed game shows collection.
Example
The live casino menu does not display the complete list of games. To access each lobby, you must click on a game and open the full game menu from the provider. For example, to check the Pragmatic Play lobby, click on one of its games and open the “More games” section.
Live roulette
You can choose from 20 live roulette games, including live American and French variants. The games are available in multiple languages, besides English, like German or Spanish.
Live blackjack
The site provides an extensive collection of 180 live blackjack games, including Live Speed Blackjack and Power Blackjack. They are available in various languages.
Live baccarat
There are around 35 live baccarat games in the library, available in multiple languages. You can choose from different sessions, like Speed Baccarat and Baccarat Squeeze.
Min & Max Bet Live Casino Games
| Game | Betting limits |
|---|---|
| Live Roulette | $0.2 – $20000 |
| Live Blackjack | $2 – $20000 |
| Live Baccarat | $0.5 – $20000 |
The minimum and maximum betting values are versatile and range between $0.2 and $20000, satisfying both beginner and experienced gamblers. Additionally, high rollers can join sessions with larger minimum bets, such as VIP Blackjack.
More games
- Sic Bo
- Poker
- Live card shows
- Live Jackpots
- Live Slots
- Spin-a-win games
- Dragon Tiger
- Deal or No Deal
- Live Bingo
- Dice Games
- Wheel games
The casino provides various games to match the gamblers’ preferences. Moreover, the library features a Drop & Wins section from Pragmatic Play that lists games, including various special features, like multipliers and extra in-house offers.
Game providers
1X2 Gaming
2By2 Gaming
4The Player
7 Mojos
888 Holdings
AGS
Ainsworth
Alchemy Gaming
All41 Studios
Apollo Games
Aristocrat
Asylum Labs
Bally
Barcrest
Betdigital Ltd
Bgaming
Big Time Gaming
Blueprint Gaming
Booming Games
Chance Interactive
Colossus Bets
Crazy Tooth Studio
Electric Elephant
ELK Studios
Endemol Studios
Evolution Gaming
Eyecon
Ezugi
Fantasma Games
FELT
Fortune Factory
Foxium
Gameburger
Games Inc
Gamevy
Gaming Corps
Gold Coin Studios
Golden Rock Studios
GreenTube
Hacksaw Gaming
High 5 Games
IGT
Inspired Gaming Group
Iron Dog
Jade Rabbit Studios
Just For the Win
Kalamba
Lady Luck Games
Leander Games
Leap Gaming
Live5 Gaming
MaxWin Gaming
Merkur Gaming
Microgaming
Neko
Neon Valley Studios
NetEnt
Nolimit City
Northernlights
NYX
Old Skool Studios
One Touch
Oryx Gaming
PG Soft
Play'n Go
Playzido
Pragmatic Play
Pulse 8
Push Gaming
Rabcat
Realistic Games
Red Tiger Gaming
Red7
Reel Time Gaming
ReelPlay
Relax Gaming
Revolver
Side City Studios
Skywind Group
Slingo Originals
Snowborn
Spearhead
Spin Play
Spinmatic
Spinomenal
Spribe
StakeLogic
Storm Gaming
Swintt
Switch Studios
Synot Games
Thunderkick
Tom Horn Gaming
Triple Edge Studios
Wazdan
WMS Gaming
Captain Spins Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD5 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | NZD20000 |
| Payout Time Industry standard: 2 days | 2 days |
| Register time Industry standard: 2 Mins | 2 mins |
| KYC Time Industry standard: 2 days | 2 days |
| Slot games Industry standard: 500 | 3600 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games |
|---|---|---|---|---|---|---|---|---|
|
|
NZD5 | NZD10 | NZD20000 | 2 days | 2 mins | 2 days | 3600 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 |
How to deposit
- Log into your account and click the red deposit button.
- Select the preferred method and write the amount you want to deposit.
- Make sure you respect the casino’s minimum and maximum limits.
The deposit process is straightforward and should take less than 5 minutes. Currently, the operator provides only 7 deposit options: CashToCode, Mastercard, Neosurf, Paysafecard, Skrill, Neteller, and Visa.
Tips
When depositing, you also have the option to opt-in for a bonus. For example, after you input the deposit amount, the platform searches for available promotions to match your budget.
Minimum Deposit Limits and Fees
Captain Spins Casino requires a minimum deposit of $5. Generally, the site does not impose any payment fees. The available promotions imply the same minimum amount. If you want to read more about the site’s banking policies, you can browse the terms and conditions or contact a customer representative. Moreover, you can check the deposit limits in the wallet section.
How to Withdraw
- Visit the banking section of the casino.
- Select “withdrawal” and choose a payment method.
- Write the amount you wish to withdraw.
The withdrawal process follows a step-by-step procedure and should take a little time. However, you must ensure you have completed the wagering requirements and respected the platform’s cashout limits. You can withdraw your funds using 6 payment options: Skrill, Neteller, Visa, Mastercard, Bank Transfer, and Neosurf.
Withdrawal Time
Captain Spins Casino processes withdrawal requests within 2 business days. Moreover, certain payment methods, like debit cards, may take two extra days to approve your transaction. Sometimes the casino might ask for verification when you withdraw a large sum.
Withdrawal Limits & Policies
Captain Spins Casino allows gamblers to withdraw up to $20000 per month. However, they cannot cash out more than $5000 per transaction. Players are also advised to use the same method for deposits and withdrawals.
Deposit & Withdrawal Verdict
The gaming site supports safe transactions and ensures all payments are processed correctly to avoid fraud. Although a few payment methods are available, the banking section includes Skrill, Neteller, Visa, Mastercard, and Paysafecard, which New Zealand players frequently use. The operator could, though, improve the processing time as it takes 48 hours to approve withdrawal requests.
Pros & Cons of Deposits & Withdrawals
| Pros | Cons |
|---|---|
| Small minimum deposit of $5. | The monthly $20000 cashout cap could go higher |
| Popular payment methods in New Zealand, like Visa, Mastercard, Skrill, and Neteller | 48-hour processing time for withdrawals |
| No deposit and withdrawal fees |
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD5 | No limit | NZD10 | NZD5000 | 2 business days |
|
NZD5 | No limit | NZD10 | NZD5000 | 2 business days |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | NZD10 | NZD5000 | 1 business day |
|
NZD5 | No limit | N/A | N/A | N/A |
|
NZD5 | No limit | NZD10 | NZD5000 | 1 business day |
|
NZD5 | No limit | NZD10 | NZD5000 | 1 business day |
|
N/A | N/A | NZD10 | NZD5000 | 3-5 business days |
VIP
Captain Spins Casino has two VIP programs: a Loyalty scheme and a VIP club. The Loyalty program is based on comp points. If players place multiple wagers, they get a higher account status and amount of points and benefit from extra offers, like weekly cashback and birthday bonuses. For example, on your first deposit, you can receive 500 points. Depending on the game, you get a specific number of points. For every $10 you bet on slot games, you get 2 extra points.
The “VIP Honours Club” features 3 levels, of which the first three are based on how many points you collect. The last level, Elite Black, is based on invitation only.
Related casinos
Customer Support
- Phone:
- No phone available
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
Players can use either the live chat option or the email to get in touch with the customer care department. Both are functional 24/7 and provide efficient and immediate solutions to any casino inquiry.
For our Captain Spins Casino review, we have discussed with a few support representatives to understand the platform’s policies better. The agents responded within a few minutes and provided all the required details. Moreover, players who live in New Zealand and do not know English very well have the opportunity to chat with them in a different language.
Captain Spins Casino Review - Pros and Cons
- Small minimum deposit of $5
- Popular deposit and withdrawal methods in New Zealand, like Visa, Skrill, and Neteller
- Over 3600 slots and 270 live dealer games
- No fees on deposits and withdrawals
- VIP program featuring comp points
- 24/7 customer care assistance
- The monthly maximum cashout of $20000 could be higher
- Withdrawals are processed within 48 hours
- No mobile app available for iOS users
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Mihnea Mosneagu | Tudor Turiceanu | 4.4 / 5 | 7 Hours | 12 Hours | Yes | Yes | Yes | Yes | Jun 2023 | Jul 2023 |
CasinoAlpha’s Verdict
Based on our in-depth Captain Spins Casino review, the platform is suitable for all gamblers, given that it features a vast collection of over 3600 slots and 270 live dealer games. Although the operator takes 48 hours to process withdrawals, the site accepts Visa, Mastercard, Skrill, Neteller, and Paysafecard payments, which are popular choices among New Zealand players. Players who own an Android device also benefit from an exclusive mobile app for a better gaming experience.
What sets Captain Spin Casino apart from its competitors?
- Captain Spins Casino’s library features over 4000 casino games, including slots, jackpots, table games, and live dealer sessions.
- The minimum deposit of $5 is low and fits a broader range of gamblers.
- The minimum and maximum betting values vary between $0.05 and $20000, depending on the game.
- An intuitive and straightforward interface that adapts quickly to any device – Android users can download the mobile app from Google Play.
Captain Spins Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!