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Our latest Bet365 Casino review is here, and it covers all you need to know about this new slot site, including game availability, customer support, fees and payment options!
How we review
Our reviews are transparent, our comparisons objective, and our dedication to our New Zealand customers clear. We use complex instruments and strategies for our review system to transmit factual, unbiased and analytical casino reviews. The CasinoAlpha experts are committed to track every little detail to help you make wiser financial decisions.
Advertiser disclosure
Our organization is free of charge and has a primary object to transmit transparent and accurate information to make financial decisions with confidence.
How we make money
CasinoAlpha has a paid partnership for product placement with all the online casino operators listed on the site. Similarly, we receive money from our partners whenever our users click on certain links. Such compensation does not influence our recommendation, advice, reviews, and analysis. We remain unbiased no matter the collaborations we have.
- Bet365 Casino used every bit of its extensive experience to craft an excellent interface regardless of the device you’re playing from. The Android and iOS apps follow suit and deliver excellent gaming experiences.
- Poli as a payment method and the minimum limit of $10 for deposits and withdrawals are a big plus. However, the operator takes up to 3 business days to process withdrawal requests, and players can cash out their funds using only 4 methods.
- The library is quite diverse as it features 1500 online slots, 95 live dealer games, 60+ original titles, and dozens of exclusive live dealer games. The site collaborates with a few popular game developers, like Microgaming and Playtech.
- Registered players can look forward to regular promotions and a generous welcome offer. While there may not be a no-deposit bonus or loyalty program for new players, the Jackpots can make up for it.
- Bet365 has 24/7 live chat support available for registered users only. The staff takes 24 hours to respond to emails, but players can also use a toll-free phone number which is available to make up for it.
- The casino is licensed by MGA.
| Min. deposit | Min. Withdrawal | Max. cashout | Payout time | Game types | Slot games | Live dealer games | Licenses | Bonus | Vip program |
|---|---|---|---|---|---|---|---|---|---|
| NZD10 | NZD10 | No limit | 2-3 days | Baccarat, Bingo, Blackjack, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Poker, Progressive, Roulette, Slingo, Slots, Sports betting, Table games, Video Poker | 1500 | 95 | Malta Gaming Authority | 100% up to NZD100 | No |
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Baccarat
Bet365 Casino Review Table of Contents
Casino Bonuses
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Usability
How to create an account
- Access the Bet365 casino website and click the “Join” button
- Select “New Zealand” as your country of residence and confirm your selection
- Fill in all the personal and contact information in the new window
- Decide if you want to receive promotional emails
- Insert the address, and create a login username
- Clicking “Join bet365” to end the process
Requesting all the information in one window, without countless steps, is an excellent approach for Bet365. However, it does feel like there’s a lot of info to complete as you scroll down. The bright side is that you can use a bonus code here and get a customized deal at the online casino.
How to complete the KYC process
Access My Account and select the “Verification” menu to upload the requested documents easily:
- Identity Verification – photo ID, passport, or any other official document with your full name and date of birth on it
- Residential Address Verification – utility bill, bank transcript, or official document with your name and current address on it
- Postal Verification Code – a code is sent to you by mail, and you need to insert it on the Verification page
It takes a maximum of 48 hours for the papers to be confirmed. All updates to the verification status are posted in real-time in My Account.
Desktop interface verdict
Bet365 Casino’s desktop interface benefits new players due to the short videos describing the offers, leading games, and other essential aspects. During our research, we did not find any laggy buttons, and all categories and tabs function as they should.
Navigation is smooth thanks to the ergonomic design, and any button loads almost instantly. You have numerous menus and filtering options for an excellent experience.
How does the graphic look?
The black background is excellent for the website’s green banners, buttons, and headers. The visual aspect is clean and allows all users to navigate easily and find their favourites. Bet365 Casino replaced the classic banners with short videos that fit perfectly into the overall design.
How to navigate
Players from New Zealand will have no issues going from one section to the other, regardless of how much time they previously spent on an online casino. Everything is smooth and intuitive thanks to the central menu.
The sections are Home, All Games, Offers Dual Drop Jackpots, and New Player Bonus.
How are the games categorized?
Based on our Bet365 Casino review, the site features two game lobbies. First, you have the Casino section, where you’ll only see Playtech creations, and then there’s the Games menu, where all the other online slots and table games can be found. The Playtech library is split into Featured, Originals, Slot Games, Card Games, Table Games, Video Poker, and Jackpots.
The Bet365 games section is divided into the following categories: New, Originals, Featured, Video Slots, Table and Card Games, Megaways, Bonus Buy, Jackpots, Other Games, and Instant Wins. There’s also the live casino menu, where you can explore all the best live dealer games from top software providers.
Can you browse easily through the site?
Even though there are so many different categories to explore when looking for your favourites, browsing Bet365 Casino feels effortless and intuitive. It’s ideal for new players still finding their way around a gaming site.
Whenever you feel stuck, don’t forget about their helpful search bar that covers all sections and delivers instant results for your queries.
Mobile interface verdict
The mobile version of the website is as attractive and efficient as its desktop counterpart. Everything is optimized for smooth navigation and fast loading times regardless of operating system or display size.
When switching to mobile, the videos, game icons, and menus may make the interface a bit overcrowded. That can confuse new players, but it’s still pleasant to the eye.
How does the graphic look?
Regarding graphics, the mobile interface is virtually identical to the desktop one. Bet365 Casino kept the same colour scheme, game icons, and videos instead of banners for a great look.
How to navigate
Navigating the mobile website is different from the desktop platform. First of all, only one of the menus is visible – the Bet365 Casino one. You can swipe left to explore the categories or down to see some of the top games.
However, if you want to go to the Bet365 Games or Live Games sections, you’ll need to tap on the logo to open the secondary menu. It’s something rookies won’t get from the start, but that’s why our Bet365 Casino review is helpful!
How are the games categorized?
The game categories remain unchanged compared to the desktop interface. Whether we’re talking about Bet365 Casino, Bet365 Games, or Live Casino, you have the same buttons, and the search bar is always there.
Unfortunately, there aren’t many filtering possibilities besides the sub-categories for each section. For example, you won’t be able to sort by provider.
App Preview
According to our Bet365 Casino review, the operator offers dedicated apps for Android and iOS. Both are excellently executed and transform your mobile devices into a portal towards all the casino experience bet365 can provide.
The Android version has a rating of 4.3 (out of 5) from 728 reviews, while the rating on the App Store is 4.1 after 1,100 reviews. Compared to the mobile interface we reviewed earlier, the menus have a better structure, and it’s easier for new users to find their way.
You should download the app only from Google Play or App Store – do not install links from unknown sources.
Usability pros and cons
| Pros | Cons |
|---|---|
| Innovative desktop and mobile interface design | The mobile interface can be confusing for new players |
| Easy-to-use menus and sub-categories | No “software providers” filtering is available |
| Search bar with instant results across sections | |
| Dedicated iOS and Android apps |
How to deposit
- Log into your account and click the “Deposit” button
- Choose the preferred payment method from the list
- Insert the deposit amount
- Complete the banking details for the chosen method
- Confirm the minimum deposit
You can choose from various payment methods to add funds to your Bet365 Casino account. Players will undoubtedly appreciate the presence of Poli among the deposit options, but the likes of Apple Pay, Paysafecard, Visa, Visa Electron, Visa MasterCard, and Wire Transfer aren’t bad either.
Minimum Deposit Limits and Fees
Bet365 Casino requires a minimum deposit of $10, but keep in mind that to claim the welcome offer, you need at least $20. The casino instantly processes your deposits, regardless of the deposit method. And you can rest assured knowing there are no fees for depositing.
How to withdraw
- Go to My Account after you log in.
- Choose “Withdrawal” from the new window that opens.
- Pick the preferred withdrawal method and insert the amount you want to cash out
- Follow the steps on the screen.
- Provide extra information in case you did not use the same method to deposit.
Compared to the available deposit options, you have fewer options when it comes to cashing out your winnings at Bet365 Casino. Only Visa, Visa MasterCard, Visa Electron, and Wire Transfer remain available.
Withdrawal Time
Bet365 Casino processes transactions within 2 and 3 business days. Depending on the chosen method, you can request a withdrawal to be processed. Cards are the fastest and can be processed in 24 hours, which confers a swift cashout process.
However, going for a Wire Transfer can take five business days before the funds reach your account.
Withdrawal limits & Policies
Bet365 Casino has a minimum withdrawal amount of $10, which is ideal for new players who want to test the process entirely. As it was expected from a reputable online casino like this one, there are no restrictive policies regarding cashouts.
Deposit & Withdrawal Verdict
Bet365 Casino offers players plenty of local and international payment options. Having Poli is a nice touch, but it’s unclear why this isn’t a withdrawal method. The minimum deposit/withdrawal amounts of $10 make it easy for all types of players to enjoy this operator.
Pros & Cons of Deposits & Withdrawals
| Pros | Cons |
|---|---|
| Minimum deposit amount of $10 | Up to 72 hours waiting time for withdrawal processing |
| Poli among the available deposit methods | Limited withdrawal methods |
| Instant processing for deposits | |
| Very high maximum cashout limits |
| Payment | Min deposit | Max deposit | Min withdrawal | Max withdrawal | Withdrawal_time |
|---|---|---|---|---|---|
|
NZD10 | No limit | N/A | N/A | N/A |
|
NZD10 | No limit | N/A | N/A | N/A |
|
NZD10 | No limit | N/A | N/A | N/A |
|
NZD10 | No limit | NZD10 | N/A | 1 business day |
|
NZD10 | No limit | NZD10 | N/A | 1 business day |
|
NZD10 | No limit | NZD10 | N/A | 1 business day |
|
NZD10 | No limit | NZD10 | N/A | 5 business days |
Slot Games
Slots Verdict
Gamblers of any experience level will have an excellent time at Bet365 Casino. The online pokie casino offers over 1500 slots with various themes, mechanics, and rewards systems. Top providers like NetEnt, Playtech, Microgaming, Pragmatic Play, and Relax Gaming contribute with their top creations.
Pros & Cons of Slot Games
| Pros | Cons |
|---|---|
| More than 60 Originals titles are exclusively available here | You can’t play the games in demo mode |
| Over 200 progressive jackpot titles (including Mega Moolah from Microgaming) | |
| Numerous bonus features are available | |
| Around 100 Megaways slots | |
| Dual Drop Jackpots |
What Famous Slot Providers are Missing?
- Yggdrasil
- Big Time Gaming
- Betsoft
- Quickspin
- Thunderkick
- Elk Studios
As a result of our Bet365 Casino review on the slot collection, the library lacks games from a few well-known game developers. Although their absence does not directly affect the gaming experience, their presence could have still diversified the slots collection.
For example, Big Time Gaming’s portfolio features various popular megaways, like Bonanza.
Slot Types
Bet365 Casino has an extensive selection of slot types for players to explore. With over 1500 titles in the library, you can enjoy Bonus Buy, Link&Win, Megaways, Hold&Win, and other exciting slot types.
Remember the numerous branded slots from Playtech, such as Roberto Carlos Sporting Legends, Rocky, or Frankie Dettori.
Types of Jackpots
While conducting the Bet365 Casino Review, we discovered more than 200 progressive jackpot titles. You have the Age of the Gods series and Mega Moolah from Microgaming – the world-record-setting online slot among them.
Slots Min & Max Bets
| Betting limits | Value |
|---|---|
| Min Bet | $0.1 |
| Max Bet | $250 |
Bet365 has a flexible range of bet values, which is ideal for any casino enthusiast. For example, players can spin the reels from $0,1 to taste how things work. Likewise, if any high rollers want to try their luck, some slots from Playtech have a maximum bet of $250 per spin.
Top Slots & Payout Rate
| Top slots | Payout rate |
|---|---|
| A Night Out | 97.06% |
| Joker Rush | 96% |
| Eternal Lady | 96.5% |
| Buffalo Blitz Megaways | 96.3% |
| Amazing Factory | 96.5% |
Our Bet365 casino review allowed us to select some slots with top RTP values. Therefore, we meticulously checked the libraries of top providers and assessed their unique features, bonus games, and unique elements to provide you with this list of high-RTP online slots.
Live Games
Live dealer games verdict
Bet 365 Casino stands out by developing its live casino games. Adding the ones from Playtech, you will be able to enjoy 95 in-house titles, including plenty of roulette, blackjack, baccarat, or poker titles that are available in multiple languages.
However, it’s still not the diversity offered by going with the consecrated live games studios.
Pros & Cons of Live Games
| Pros | Cons |
|---|---|
| In-hose roulette, blackjack, and baccarat tables | The popular Game Shows are missing |
| More than 32 live roulette games are available | |
| Versatile betting limits across the live games section |
What Famous Live Games Providers are Missing?
- Evolution
- Pragmatic Play
- Authentic
Besides Playtech, none of the big live casino software providers is present in Bet365 Casino’s offer. Since they went with in-house titles, players looking for the popular Evolution titles will be disappointed.
Types of live games
Bet365 Casino offers NZ players around 95 live dealer games from all categories. Even though they’re mainly developed in-house or provided by Playtech, they covered all categories properly.
Live roulette
Bet365 Casino offers roulette gamblers 32 live dealer titles with various rules. The minimum stake of $1 makes them ideal for beginners, and if you’re playing from outside New Zealand, you’ll find tables in Dutch, French, Greek, Romanian, German, and Italian.
Live blackjack
New Zealand players into live blackjack will find 41 titles at Bet365 Casino. The titles range from exclusive tables to Playtech classics like Mega Fire Blaze Blackjack or Quantum Blackjack Plus.
Live baccarat
You can enjoy 12 baccarat live tables at Bet365 Casino. Just like the other live casino game types, these come with versatile betting limits and numerous variations for players to enjoy. You can even play localized versions such as Andar Bahar, Dragon Tiger, or Japanese Squeeze Baccarat.
Min & Max Bet Live Casino Games
| Game | Betting limits |
|---|---|
| Live Roulette | $1- $2000 |
| Live Blackjack | $1- $1000 |
| Live Baccarat | $1- $1000 |
Bet365 Casino proposes various betting limits for gamblers in live casino games. For most games, regardless if it’s roulette, baccarat, or blackjack, the minimum bet is $1. Alternatively, the maximum bet value can reach $2000 for roulette games and $1000 for blackjack.
More games
- Slingo
- Scratchcards
- Keno
- Bingo
- Poker
To cater to any player’s preferences, based on our Bet365 Casino review, the site added other types of games to their collection. For example, you can try out Slingo Racing, Gold Rush Scratch, and Deal or No Deal.
Game providers
Microgaming
NetEnt
Play'n Go
Playtech
Bet365 Casino vs. Market Standards
| Min. deposit Industry standard: NZ$10 | NZD10 |
|---|---|
| Min. withdrawal Industry standard: NZ$10 | NZD10 |
| Max. cashout Industry standard: NZ$5,000 | No limit |
| Payout Time Industry standard: 2 days | 2-3 days |
| Register time Industry standard: 2 Mins | 4 mins |
| KYC Time Industry standard: 2 days | 1-2 days |
| Slot games Industry standard: 500 | 1500 |
| Bonus Industry standard: 100% up to NZ$200 | 100% up to NZD100 |
| Casino | Rating | Min. deposit | Min. withdrawal | Max. cashout | Payout Time | Register time | KYC Time | Slot games | Bonus |
|---|---|---|---|---|---|---|---|---|---|
|
|
NZD10 | NZD10 | No limit | 2-3 days | 4 mins | 1-2 days | 1500 | 100% up to NZD 100 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1 day | 2000 | 200% up to NZD 50 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 3 mins | 3 days | 450 | 100% up to NZD 250 |
|
|
NZD10 | NZD1 | NZD1000000 | 1 day | 3 mins | 1-2 days | 2500 | - |
|
|
NZD20 | NZD20 | NZD10000 | 3 days | 3 mins | 3 days | 1500 | 100% up to NZD 1200 |
|
|
NZD5 | NZD50 | NZD1000000 | +3 days | 4 mins | 2 days | 400 | - |
|
|
NZD10 | NZD50 | NZD1000000 | 3 days | 2 mins | +3 days | 500 | 100% up to NZD 400 |
|
|
NZD10 | NZD20 | NZD1000000 | 1 day | 2 mins | 1-2 days | 800 | 100% up to NZD 500 |
Related casinos
Customer Support
- Phone:
- 008001236 5365
- Email:
- [email protected]
- Live chat:
- Yes, 24/7
| Pros | Cons |
|---|---|
| 24/7 live chat support | Phone support is not 24/7 |
| Instant responses through chat | |
| Phone and email options available |
The live chat is available 24/7 with basically no waiting time. You can open the chat window from any page of the casino.
According to our Bet365 Casino review, you can also send an email using the form on the website with an estimated reply time of 24 hours. However, most players would instead take advantage of the toll-free phone number the casino puts on display to talk to support.
Casino Reputation
- Company name:
- Hillside (Sports) GP Limited
- Registration number:
- RA000375
- Website:
- casino.bet365.com
- Online since:
- 2001
- Address:
- Unit 1.1 1st Floor, Waterport Place 2 Europort Avenue Gibraltae
- Malta Gaming Authority:
- MGA/CRP/531/2018-02B2C
Company Background
Bet365 Casino is operated by Hillside (Gaming) ENC, a subsidiary of Hillside Group that was established in 2001. With an extensive history and outstanding reputation in the iGaming business, the company holds licenses from the MGA, UKGC, Gibraltar, and other regulatory bodies.
Therefore, New Zealand players can rest assured knowing they’re dealing with a trustworthy casino that passes all the fairness and trustworthiness tests.
Pros & Cons of Casino Reputation
| Pros | Cons |
|---|---|
| Operating since 2001 | No openness towards cryptocurrency |
| Licensed by the MGA and UKGC | |
| Full range of products offered in numerous markets |
Legitimacy and fairness
Pros & Cons of Legitimacy and Fairness
| Pros | Cons |
|---|---|
| Casino RTP is close to 97% | Not part of GamCare or BeGambleAware |
| Audited by eCogra | |
| Licensed by the MGA and the UKGC | |
| Various tools for responsible gambling | |
| Operates internationally with excellent feedback from players | |
| Part of Therapy for Gambling Addiction and GamblersAnonymous |
Safety
Is Bet365 Casino Legit?
Bet365 Casino is one of the most reputable operators out there. It’s present in hundreds of markets and has millions of customers worldwide. Furthermore, with all the regulations they impose, the MGA, UKGC, and Gibraltar remove any doubt players may have about the casino.
Casino Payout Rate
Bet365 Casino is one of the most reputable operators out there. It’s present in hundreds of markets and has millions of customers worldwide. Furthermore, with all the regulations they impose, the MGA, UKGC, and Gibraltar remove any doubt players may have about the casino.
Bet365 Casino Fairness & Security
| Security indicator | Availability |
|---|---|
| eCogra | Yes |
| iTechLabs | No |
| GLI | No |
| SSL Encrypted | Yes |
| Gamcare | No |
| BeGambleAware | No |
Is Bet365 Casino safe?
Bet365 Casino uses the latest SSL encryption and cyber-security measures to keep all data safe and sound. Moreover, its eCogra certificate demonstrates that the platform has been tested to ensure a fair gaming experience.
How are you protected?
At Bet365, your safety is the top priority. eCogra offers adjudication for disputes, and the operator is dedicated to protecting players from harmful gambling practices.
Bet365 Casino Review - Pros and Cons
- More than 1500 online slots with 60+ exclusive titles
- No maximum cashout cap
- Instant deposits without fees
- Minimum deposit/withdrawal of $10
- Mobile app available for iOS and Android
- 24/7 chat and toll-free phone number
- Long withdrawal processing time
- No VIP program available
- Games not available in demo mode
- No Evolution and Pragmatic live dealer games
How we review
| Reviewer | Reviewer | Casinoalpha rating | Test duration | Review Duration | Deposit Methods Checked | Withdrawal Methods Checked | Slots Tested | Live Games Tested | Published Date | Updated Date |
|---|---|---|---|---|---|---|---|---|---|---|
| Adela Mariuta | Tudor Turiceanu | 4.3 / 5 | 7 Hours | 14 Hours | Yes | Yes | Yes | Yes | Jul 2023 | Nov 2023 |
CasinoAlpha’s Verdict
Bet365 Casino is ideal for New Zealand players, regardless of experience levels. The many games make it a great choice for beginners, while the high limits for live dealer games are excellent for experienced players.
The 60+ Originals games are a big plus as they offer customers exclusivity, while the Dual Drop Jackpots system is as close as you can get to a VIP program.
Withdrawals could’ve been faster, and the absence of Poli as a cashout method is something players might consider a relevant drawback. However, the casino makes up for that with its vast collection of games, sharp customer support, and high RTP.
What sets Bet365 Casino apart from its competitors?
- Exclusive Originals games containing over 60 titles
- Dual Drop Jackpots with Weekly and Community prizes that can reach massive amounts;
- 1500 slots from all the big providers
- Exclusive live dealer games available in multiple languages
- Instant deposits through Poli and numerous withdrawal options
Bet365 Casino Player Reviews
Do you feel like you've been unjustly treated as a gambler here? Or did you have a good time while playing their games and bonuses? We want to know all the details below!