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21 Casino Review

9.1/10Alpha RatingExcellent
Min. deposit $10
Min. Withdrawal $10
Max. cashout
Payout time 1-2 days
Game types Baccarat, Blackjack, Craps, Jackpots, Keno, Live casino, Online Lottery, Poker, Roulette, Scratchcards, Sic Bo, Slingo, Slots, Table games, Video Poker
Slot games 3690
Live games 406
Licenses MGA, UK Gambling Commission
Vip program No
  • Video Poker Video Poker
  • Slots Slots
  • Table games Table games
  • Sic Bo Sic Bo
  • Slingo Slingo
  • Poker Poker
  • Roulette Roulette
  • Live casino Live casino
  • Online Lottery Online Lottery
  • Keno Keno
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Baccarat Baccarat
Deposit options Maestro, MasterCard, MuchBetter, Neosurf, Skrill Moneybookers, VisaRead more
Min deposit $10
Accepted currency CAD, EUR, GBP, INR, NOK, NZD, USD
Payout options

21 Casino overview

Slots Slots 21 Casino
Live casino Live casino 21 Casino
Fast withdrawal Fast withdrawal 21 Casino
VIP program VIP program 21 Casino
Company name:
White Hat Gaming Limited
Registration number:
C73232
Website:
21casino.com
Online since:
2015
Address:
85 St John Street, Valletta, VLT1165, Malta.

MGA:
MGA/B2C/370/2017
UK Gambling Commission:
52894

White Hat Gaming is the managing company in this casino’s case. The Maltese organisation started its activities in 2012, being one of the prominent players in the iGaming market. Many of its casinos are accessible by a New Zealand player, including Fruity Casa, which serves as 21’s sister website.

The company ensured licencing from both the Malta Gaming Authority and the UK Gambling Commission. While having two top licensors supervise the websites’ operations is a plus in our 21 Casino review, we wished for more financial transparency. The corporation does not update its revenue, even though it is one of the higher-income firms in the industry.

Registration process

Becoming a member is an intuitive process, which should not take more than one minute. After submitting your:

  • Name, exactly as it appears in your personal documents;
  • Date of birth;
  • Email address;
  • Phone number;
  • Residence, with the city and postal code included,

You may proceed to the next step. You must select your marketing preferences and accept the casino’s Terms and Conditions before registering. Once you fulfil this step, you shall receive an email containing an activation link. After clicking it, you will automatically log in for the first time. Afterwards, you’ll be able to claim 21 Casino bonus codes, deposit, and wager.

Tips

The information you supply here will also be necessary for customer support to identify you.

User experience

What gives this 21 Casino review its uniqueness is that we go the extra mile – we test the platform on all the devices you might use. We know that going mobile is the trend, so we wanted to check whether this gambling site is up to par. Will you retain access to the same games when you switch to a narrower screen? What about 21 Casino promo codes – will they stay as they are?

Device Internet Browser
Macbook Air 4G Safari
Samsung J4 4G Opera
Lenovo ThinkPad 4G Chrome

These are the gadgets we used and their specifications. We believe that these browsers and Internet connections are ideal for your casino experience.

Desktop

On the desktop, we immediately appreciated the graphics. Dark grey and gold go well together, and they are not tiring to the eye, either. The game thumbnails are also remarkably vivid and modern in appearance. We appreciated the interface’s intuitiveness, too – the information you need is generally one click away, especially by accessing the search bar, where you shall see the most relevant topics. The same goes for the available promotions, whose terms you shall find as quickly as the codes.

However, we would have preferred an FAQ page to be present. And, to get technical, the platform takes a long while to load, which may hinder your overall experience.

The desktop version has a downloadable app, which you can access by going to the top of your search bar.

Mobile

On mobile, the platform gets rid of its speed problem – expect to navigate smoothly when you gamble remotely. Besides, you may choose from an identical game array, and there are no promotional changes either. Does the same situation apply to tablet users? Indeed it is.

Games

Gaming is undoubtedly the strong suit in this 21 Casino review. At first glance, we appreciated the multitude of filters to try out, like:

  • Category;
  • Software provider;
  • Search by name;
  • Search by tags.

Searching by tags is a feature that we have not seen at many online casinos. It shows you which gambling themes and characteristics are popular among punters, including:

  • Fruit slots;
  • Titles featuring ancient civilisations;
  • Pokies with scatter symbols;
  • Multipliers;
  • Respins.

Tips

To find your favourite solutions more efficiently, you can ‘Like’ them – press the heart button atop each gaming session, and see all your preferences in one place.

Slots

Pokies are the overwhelming majority of gambling solutions here. With over 1000 products coming from almost 100 providers, it has something for all players. Besides, you have quick access to each slot’s paytable. Hover over a title, and you will find out its:

  • RTP rate;
  • Number of reels;
  • Special features, if any;
  • Volatility.

Generally, highly volatile products will give winnings more rarely, but the jackpot value will be higher. Those lower in volatility will be consistent in dishing out winnings, but the prizes will also be smaller.

Based on our findings, the website’s top slots are:

Slot Provider RTP Volatility
Amazing Link Zeus Microgaming 96.33% Medium-high
Fire Joker Play’n Go 96.15% Medium-high
Twin Spin NetEnt 96.60% Medium-high

Remember, however, that high-volatility titles most fit members who have significant experience playing. For newer gamblers, we recommend a less volatile product – NetEnt’s Starburst, whose RTP also finds itself in the 96% range.

Generally, the minimal stakes here will range between NZ$0.10 and NZ$2.50 – on the other hand, you cannot exceed a NZ$250 stake. Besides traditional pokies, try your hand at Slingo (a combination between slot gaming and bingo) or jackpots, both fixed and progressive.

Table games & Keno

The table section is all about the classics. Blackjack, Roulette, and Baccarat are par for the course, but it does not stop there. You may also try Video Pokers, Craps, and even less frequent types. For example, there are several Keno titles. Even though players often steer away from it, as it is known for lower return rates, no featured Keno falls below 92% RTP. Our pick is 1X2 Gaming’s Keno Pop, which also has vibrant graphics on top of smooth gameplay.

Live Blackjack

Blackjack is famous for its high RTPs – Evolution’s products do not fall below the 99% mark. They are less volatile than most other gaming solutions, accommodating new punters as well as experienced ones. And there are many picks, too – enter the Blackjack lobby and take a look at all the dealers and betting limits. In general, you must bet on at least NZ$10 to enter a room, and the absolute max stands at NZ$5000. However, fan favourites like Blackjack Azure will only let you stake up to NZ$2000.

Live Baccarat

Baccarat is the least volatile of all products, and its RTP does not go under 97-98%. Evolution’s Baccarat Live also has staking limits fitting members of all levels:

  • You only need NZ$2 per hand to play;
  • However, the max limits soar up to NZ$30000, so this is a play style popular with high rollers.

Live Roulette

Roulettes shine through their particularly low minimal stakes. You can play in most sessions with as little as NZ$0.40 per bet. However, high rolling punters will also get their share. The maximum chance you can take is NZ$20000 for a single hand.

Game providers

1X2 Gaming
1X2 Gaming
4The Player
4The Player
Adoptit Publishing
Adoptit Publishing
AGS
AGS
Ainsworth
Ainsworth
Alchemy Gaming
Alchemy Gaming
All41 Studios
All41 Studios
Apollo Games
Apollo Games
Asylum Labs
Asylum Labs
Bally
Bally
BB Games
BB Games
Betdigital Ltd
Betdigital Ltd
Big Time Gaming
Big Time Gaming
Bla Bla Bla Studios
Bla Bla Bla Studios
Black Pudding
Black Pudding
Blueprint Gaming
Blueprint Gaming
Bulletproof Gaming
Bulletproof Gaming
Cayetano Gaming
Cayetano Gaming
Chance Interactive
Chance Interactive
Colossus Bets
Colossus Bets
CoreGaming
CoreGaming
Crazy Tooth Studio
Crazy Tooth Studio
D-tech Gaming
D-tech Gaming
Electric Elephant
Electric Elephant
ELK Studios
ELK Studios
Endemol Studios
Endemol Studios
Eurostar Studios
Eurostar Studios
Evolution Gaming
Evolution Gaming
Eyecon
Eyecon
Ezugi
Ezugi
Fantasma Games
Fantasma Games
FELT
FELT
Fortune Factory
Fortune Factory
Foxium
Foxium
FugaGaming
FugaGaming
Gameburger Studios
Gameburger Studios
Games Inc
Games Inc
Games Warehouse
Games Warehouse
Gold Coin Studios
Gold Coin Studios
Golden Rock Studios
Golden Rock Studios
Green Jade
Green Jade
Hacksaw Gaming
Hacksaw Gaming
Half Pixel
Half Pixel
High 5 Games
High 5 Games
Hurricane
Hurricane
Imagina
Imagina
Inspired Gaming Group
Inspired Gaming Group
Iron Dog
Iron Dog
Jade Rabbit Studios
Jade Rabbit Studios
Kalamba Games
Kalamba Games
Leander Games
Leander Games
Lightning Box Games
Lightning Box Games
Live5 Gaming
Live5 Gaming
Magic Dreams
Magic Dreams
MaxWin Gaming
MaxWin Gaming
Merkur Gaming
Merkur Gaming
MetaGU
MetaGU
Microgaming (Games Global)
Microgaming (Games Global)
Mutuel Play
Mutuel Play
Neon Valley Studios
Neon Valley Studios
Nolimit City
Nolimit City
Northernlights
Northernlights
NYX
NYX
Old Skool Studios
Old Skool Studios
One Touch
One Touch
PearFiction Studios
PearFiction Studios
PG Soft
PG Soft
Pirates Gold Studio
Pirates Gold Studio
Play'n Go
Play'n Go
Playko
Playko
Playson
Playson
Pragmatic Play
Pragmatic Play
Probability Jones
Probability Jones
Pulse 8
Pulse 8
Push Gaming
Push Gaming
Quickspin
Quickspin
Rabcat
Rabcat
Realistic Games
Realistic Games
Red7
Red7
Reel NRG
Reel NRG
Reel Time Gaming
Reel Time Gaming
ReelPlay
ReelPlay
Reflex Gaming
Reflex Gaming
Relax Gaming
Relax Gaming
Revolver
Revolver
Sapphire Gaming
Sapphire Gaming
Seven Deuce Gaming
Seven Deuce Gaming
Shuffle Master (SHFL)
Shuffle Master (SHFL)
Side City Studios
Side City Studios
Sigma Gaming
Sigma Gaming
Silverback Games
Silverback Games
Skillzz Gaming
Skillzz Gaming
Skywind Group
Skywind Group
Slingo Originals
Slingo Originals
Snowborn
Snowborn
Spearhead
Spearhead
Spieldev
Spieldev
Spin Play
Spin Play
Spribe
Spribe
StakeLogic
StakeLogic
STHLM Gaming
STHLM Gaming
Storm Gaming
Storm Gaming
Sunfox Games
Sunfox Games
Swintt
Swintt
Switch Studios
Switch Studios
The Games Company
The Games Company
Thunderkick
Thunderkick
Touchstone Gaming
Touchstone Gaming
Triple Edge Studios
Triple Edge Studios
Wazdan
Wazdan
Wild Streak Gaming
Wild Streak Gaming
WMS Gaming
WMS Gaming
YoloPlay
YoloPlay
Show more

21 Casino vs. Market Standards

Min. deposit

Industry standard: NZ$10

$10
Min. withdrawal

Industry standard: NZ$10

$10
Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

1-2 days
Register time

Industry standard: 2 Mins

Instant
KYC Time

Industry standard: 2 days

1 day
Slot games

Industry standard: 500

3690
Bonus

Industry standard: 100% up to NZ$200

bonus
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus
21 Casino

21 Casino

4.5/5
$10$101-2 daysInstant1 day3690121% up to $ 300
Conquestador Casino

Conquestador Casino

4.3/5
$10$201 dayFast1 day2000200% up to $ 50
Ruby Fortune Casino

Ruby Fortune Casino

3.8/5
$5$50+3 daysFast3 days450100% up to $ 250
PlayOJO Casino

PlayOJO Casino

4.4/5
$10$11 dayFast1-2 days2500-
Casumo Casino

Casumo Casino

4.2/5
$20$203 daysFast3 days1500100% up to $ 1200
Gaming Club Casino

Gaming Club Casino

4.1/5
$5$50+3 daysFast2 days750-
Spin Casino

Spin Casino

4.4/5
$10$503 daysFast+3 days717100% up to $ 400
Wildz Casino

Wildz Casino

4.3/5
$10$201 dayFast1-2 days1000100% up to $ 500
Load more

21 Casino Review - Payment Methods

When you register, you can engage in gambling transactions. There are multiple methods to use, primarily credit cards and e-wallets, but there is a prepaid voucher, too, under the form of Neosurf.

Be aware

You are able to deposit without verifying your account, but the team will ask for documents when you reach NZ$ 2000 in cumulative cash transfers.

Asking for a payout will also trigger a verification procedure in the case you have not passed it before. To confirm your identity, send copies of the following:

  • Photographic ID, passport, or driver’s licence;
  • A recent utility bill (three months old at the most);
  • A bank letterhead.

Your driving licence copy must contain both sides of the document for the KYC procedure to go smoothly. Be advised that, although the casino takes 1-2 days to process your payout request, this timeframe may extend by two additional days for KYC. Remember that you cannot withdraw winnings from any 21 Casino promo codes if you have not deposited beforehand, regardless of the promotion’s nature.

Payment Min deposit Max withdrawal
Maestro $10 No limits
MasterCard $10 No limits
MuchBetter $10 No limits
Neosurf $10 N/A
Skrill Moneybookers $10 No limits
Visa $10 No limits
Visa Vouchers $10 No limits
Bank Wire N/A No limits
Show more

Loyalty

Being loyal comes with benefits, which often translate to 21 Casino promo codes. How can you enter the scheme? You already are part of it, and whenever you wager NZ$10, you will receive comp points. These points, in turn, are convertible to bonuses. Each category will weigh differently to your loyalty points, as follows:

Category Points
Pokies 2
Scratch cards 2
Video Poker 1
Bingo 1
Blackjack 0.50
Roulette 0.25

When you get 200 comps, you have the equivalent of NZ$1 in bonus funds. Getting less than this sum in a day will not affect your comp balance. Furthermore, you cannot gain more than 10000 such points in 24 hours.

The promotional funds you receive are subject to wagering requirements – like other promotions, 35 times your bankroll. However, there are no max cashout limits for this scheme –keep in mind that you have 30 days to wager them – at the end of each month, any unused points will disappear from your account.

Related casinos

Support

Phone:
No phone available
Live Chat:
1

Reaching for a helping hand is possible via live chat and email. Although our 21 Casino review was unfavourable towards the lack of a phone option, we appreciated that the assistance you’ll get here is available 24 hours a day, seven days a week.

Unfortunately, we noticed the lack of an FAQ page, which often supplements the agents’ responses. When you launch a chatting session, you will see exactly where you stand in the queue – generally, a representative will quickly connect to you. From this point on, you may discuss any topic included in the following list:

  • Account creation and management;
  • Responsible gambling measures;
  • 21 Casino bonus codes: claiming them, wagering requirements, payout policy, etc.;
  • Depositing and withdrawing funds;
  • How to pass the KYC procedures and document submission.

Even though the agents are here to take your query, they cannot always answer them precisely. We believe this is a negative point, as they have received training to attend to every common issue you might have.

Recommendation

It’s rare for a casino to offer assistance even to people who have not yet joined the website. Or, if you are unable to log in, you shall still receive team’s services. Plus, any agent will ask you the info you supplied during registration to verify your identity. However, you can choose a PIN with their help, which you may then use for each subsequent discussion; personal data will no longer be necessary in this case.

Responsible gambling

The website’s two licensors ensured that you’d find numerous responsible gambling methods here. Before using them, however, ask yourself this question: is your gambling problematic? You can see for yourself by taking the assessment test available on the site’s Responsible Gaming page. Suppose you check positive for compulsive behaviours. The next step is imposing limits on your account. You may restrict your:

  • Deposit (daily, weekly, or monthly);
  • Time playing (up to several hours);
  • Your membership itself.

Should you want to take a break from the site, you are able to do so. It ranges from 1 to 6 weeks. Another possibility is self-exclusion, which means losing access to your membership for however long you desire, even indefinitely.

Should you ever wish to cancel a permanent self-exclusion, you must contact support. You will have seven days to change your mind – if you do not, the account will reopen at the end of this timeframe. Remember that any break you take will automatically cancel your 21 Casino promo codes and winnings – excluding yourself will only entitle you to your real cash credit.

21 Casino Review - Pros and Cons

Pros
  • Never-seen-before filters, like tags;
  • Over 1000 pokies from top providers;
  • The possibility to access live chat while not a member;
  • 24/7 assistance;
  • Easily accessible information;
  • Permanent self-exclusions;
  • The opportunity to set a break period yourself;
  • Loyalty points convertible to 21 Casino promo codes.
Cons
  • No phone support;
  • Chat agents may give elusive answers;
  • The platform often loads slowly.

How we review

     
Reviewer
Reviewer
CasinoAlpha rating 9.1 / 10
Test Duration 5 Hours
Review Duration 59 Hours
Deposit Methods Checked No
Withdrawal Methods Checked No
Slots Tested No
Live Games Tested No
Published Date Sep 2021
Updated Date Mar 2024
Cosmin Brehoi
AuthorCosmin BrehoiAuthor & Editor at CasinoAlpha

Since forever a pupil of life and writer at his core, he loves to place bets on football matches in his spare time. Combining the art of prediction and a rigorously trained intuition, he has joined the iGaming world to promote a responsible and data-driven approach to sports gambling.

Adina Minculescu
ReviewerAdina MinculescuSenior Author & Editor at CasinoAlpha

Adina’s analytical way of thinking is what casino players need to understand the casino market. With her expertise in this niche combined with her intensive studies in linguistic typology and hermeneutics, she will provide you with the essential help to make informed decisions. Trust her to be your trustworthy guide!

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