KYC Procedure: How to do it

KYC Procedure: How to do it

11 min

KYC identity verification constitutes a crucial component of online gambling.

Our industry specialists have developed a detailed guide outlining the procedure, including all necessary casino KYC requirements and policies.

This information is vital for New Zealand gamblers to understand the process!

Why is KYC Important for NZ Casinos?

Why is KYC Important for Casinos

It is an effective way for a service to hold basic information about its customers. There are three main reasons for doing so.

KYC is Done for Transactions

Firstly, KYC and AML checks exist to combat money laundering and illicit activity financing threats.

How were casinos at risk?

In the past, online casinos lacked KYC checks, making them ideal for illegal and partially untraceable transfers of funds. One way of illicitly transferring money was done by placing low-risk bets.

The problem only grew with the iGaming industry’s expansion, and globalisation only aggravated this problem.

That is when KYC tools appeared as a solution. The Casino KYC identity verification was meant to attach a name to potential criminally inclined users.

KYC is Important for Responsible Gambling

Gambling comes with great responsibility! You must always remember to keep yourself afloat and use the proper tools to stay in control.

Thus, we come to your aid with a specialized guide to understand how you can keep yourself away from addiction and make sure you resort to the right advice, from a psychological and practical perspective.

KYC and AML checks address two main issues

  • They help ban minors from engaging in underage gambling
  • They check for customers who were excluded due to some issues

Why are these tools important?

Gambling self-exclusion also requires a cohesive and universal database for players who have opted out.

KYC is Required for Casino fairness

KYC tools are helpful for a casino’s internal functioning.

Suppose a gambling site suspects a New Zealander customer to have cheated, abused bonus policies, or breached the binding terms in any manner. The KYC identity verification allows it to act and correct the issue, whereas it would be nigh impossible to correct such issues with anonymous users.

This is why KYC is important.

KYC Becomes Mandatory on UKGC licensed casinos

All UKGC licensed NZ casinos must require their players to complete the KYC process before engaging into gambling.

How KYC is Done for NZ Casinos: Quick 9-Step Guide

How KYC is Done for Casinos Quick 9-Step Guide

Our experts have outlined a general step-by-step guide to KYC New Zealand requirements completion.

  1. Pick an online casino
  2. Start the Registration Process
  3. Wait for the KYC software pop-up or access the designated KYC Tools Tab
  4. Scan or Take a Photo of Documents Required by the Casino KYC
  5. Send the Pictures via Provided KYC systems
  6. Wait for the KYC Identity Verification to Complete
  7. Check Your KYC Status
  8. Repeat the Process for Deposit and Regular KYC Checks
  9. Update your Details in Time and Send New Documents

These are the details to keep in mind for each step in the KYC process:

  • Step 1:

Step 1 - pick an online casino

To pick an online casino, we can help with our list featuring top NZ online casinos. There, each one of the presented casinos comes with a review, that describes its perks and drawbacks.

Moreover, reviews will also contain an applied guide on registration and account use.

  • Step 2:

Step 2 - insert personal details

To start your registration process, you will have to insert some personal details.

You will provide your name, date of birth, gender, contact details such as a phone number, email address, and finally, your current New Zealand physical address.

Some NZ gambling sites will ask for your professional occupation. The casino KYC process will also check this statement.

  • Step 3:

Step 3 - acces the KYC procedure

The access to the KYC procedure will differ depending on the platform used.

In some cases, the registration will automatically trigger some casino KYC process immediately after registration.

In other cases, you will access the site, and it is up to you to access the KYC tools. One main purpose of the KYC check is to prevent underage gambling. Moreover, it is important to protect your children from any contact with the gambling world, by using specialized tools.

  • Step 4:

Step 4 - take a sharp photo of your ID

Photographing documents for the KYC checks may seem as simple as taking a snapshot of your ID. However, make sure that your picture is sharp enough for eligibility.

Additionally, try including as few external details as possible while still capturing the entire document.

Whether you send your documents via the on-site KYC software or email, remember that there are image size restrictions.

  • Step 5:

Step 5 - send the photo via KYC software or email

To send a photo, the most frequently encountered methods are via an on-site KYC software portal or by the casino’s customer support email address.

  • Step 6:

Step 6 - KYC processing time will depend on the casino

The KYC processing time will depend on the chosen casino. The best-case scenario would be 24 hours or less, but we have encountered instances where the period would be up to two or three working days.

As the Terms and Conditions rarely state the set KYC process completion period, inquire with the customer service if possible. You can also ask about the KYC status of your account.

  • Step 7:

Step 7 - you can start playing after it completed

Once the casino informs you of its completion, you can start using its service.

It does not mean that you will not require some additional KYC checks for deposits or withdrawals.

  • Step 8:

Step 8 - other occasional KYC checks may appear

Although required documents will differ, the verification process stays the same, in case other occasional KYC checks may appear.

Scan or photograph your documents and send them via the available methods.

Accumulating funds beyond a certain threshold will trigger additional KYC checks on some sites.

  • Step 9:

Step 9 - inform the casino if you change relevant details

Every time you change some relevant details, you should inform the casino.

Most sites will have an ‘Edit Profile’ feature. If not, contact customer support.

Documents Required for KYC Checks

These are the KYC documents and checks you will need for each verification type:

Required Data Registration Transactions Regular Checks
Contact Details Verification N/A N/A
Proof of Identity Documents
Proof of Address Documents x N/A
Proof of Banking Method ownership x N/A

When using E-Wallets, you will need to verify your associated email address. As for requirements for regular KYC checks, it will depend on the action it triggered them.

Accumulating larger funds, for instance, may have you verify your banking options once more. If, however, the site suspects that a third party uses your account, you will have to reconfirm your contact details and physical address.

The required documents must attest:

Proof of Identity:
  • Government-issued ID.
  • Passport.
  • Driver’s license.
  • Voter Identity card.
  • Bank Passbook with a photograph.
  • Employee ID card.
  • University Card.
  • Birth Certificate.

When uploading your birth certificate, you may need to include a picture of you holding it, along with additional identification documents. If you have changed your name, you may need to provide marriage, divorce, or deed poll certificates.

Proof of Address:
  • Utility Bill containing your name and address.
  • Bank Statement.
  • HM Revenue and Customs Self-Assessment Statement.
  • Car or House Insurance Certificate.
  • House Deed.
  • Lease Agreement with rent receipts amounting to at least three months.
Proof of Banking Method Ownership:
  • Credit card with the first and last digits covered.
  • Bank account number and the bank’s letterhead
  • Sort code for bank transactions.
  • Proof you have used the bank account within three months.

Making sense of the Terms: KYC & AML

Making sense of the Terms KYC & AML



It is short for ‘Know You Customer’ and represents an umbrella term for protocols meant to verify the stated identity of users.

When you register on a website, you insert a series of data relating to your identity. The KYC tools then must use additional data from you to compare it with previously stated information.


What does AML refer to?

It is the acronym for ‘Anti-Money Laundering’, and it constitutes a series of guidelines and procedures meant to combat financial crime.

It is not an industry-specific procedure, although being necessary for maintaining the legality of iGaming.


Similarly, to the KYC vs AML situation, CDD protocols are ways of screening and finding potential criminal activities of a financial nature.

How can we define CDD?

It refers to ‘Customer Due Diligence’, a KYC identity verification protocol similar to AML procedures.

Although it also supposes collecting customer data to evaluate financial crime risks, CDD has additional degrees of assessment.

  • SDD or ‘Simplified Due Diligence’ applies to clients deemed to be well-known public authorities in New Zealand, as they are exempt from tougher checks.
  • EDD or ‘Enhanced Due Diligence’ applies to politically exposed persons (PEPs). It is triggered by connections to high-risk countries, high transaction amounts, or involvement in high-induced activities.

How Casinos will Handle your Data

How Casinos will Handle your Data

Concerns regarding online data protection & privacy issues

You may think that uploading so much sensitive data, especially financial, may pose a risk. Indeed, official documentation handling should always be a valid concern.

Online casinos must abide by a series of directives meant to minimise mishandling risks:

  • User Consent – the site will only use consensually provided data.
  • Legitimate Interests – the casino will solely utilise your information for relevant assessments.
  • Special Categorisation – gambling services will assess the sensitivity of certain data and decide whether they should retain it with or without special consent.
  • Transparency – a platform will require informing users of how it will handle their information.
  • Data Minimisation – sites will keep no more data about you than is necessary.
  • Storage Limitation – casinos cannot hold information about customers for longer periods than stated.
  • Profiling and Automated Decision Making – competent authorities will supervise any legally binding automated decision.
  • Pseudonymisation – sites must have tools that reduce the risks of customers’ identification.

Perhaps the most important data security features for online casinos are the SSL encryption tools. These are encryption-based internet security protocols that offer extra security for casino customers.

Naturally, SSL protocols are great for KYC process safety. Each site will generally specify whether it uses SSL encryption, either in its Privacy Policy, Terms and Conditions, or footer.

How it protects you

How it protects you

The casino KYC process has the interests of consumers, no matter how strict and demanding it seems to the user.

These protocols were devised and are an effective method to counteract financial crime, abusive site use, and gambling addiction.

And, with all considerations, we are certain that our guide to KYC identity verification will help you have a more loving, rather than hateful, relationship with the procedure.

How was the KYC procedure for you?

Tell us your impressions of the KYC procedure and how smooth it was for you.


Anca Iamandi
AuthorAnca IamandiSenior Author & Editor at CasinoAlpha

Anca's analytical skills developed in Generative Linguistics allow her to bring you clear casino content. Her texts will help you understand online casinos, bonuses, fees, and essential rules, in order to forget about the gambling myths that pull you down. She's a strong advocate of safe gambling.