New Zealand Responsible Gambling Institutions

New Zealand Responsible Gambling Institutions

13 min

We analysed over 100 websites and gathered 22 institutions from New Zealand that deal with gambling addiction.

Part of them is local, others are global, and some handle all types of addictions. We divided them into sections to make your reading easier.

There are various ways you can prevent gambling addiction, but sometimes things get out of hand. That is why there are many responsible gambling institutions that can help you in case you face such problems. Check our list and access the platforms if you feel you need help.

Global Organisations Problems

Here are three global organisations that deal exclusively with people who have a gambling addiction & how to contact them.

Along with a brief description of them, you’ll also be able to find the contact details for each.

1. Gambling Therapy

Gambling Therapy

You can benefit from services such as:

  • Online Support Group Meetings;
  • Support Forums;
  • Private Support;
  • Email Support (get in touch with them by completing the form available on their site).

Gambling Therapy is a global organisation that takes care of gambling problems from people all around the world.

2. Gamblers Anonymous

Gamblers Anonymous

Some of the group meetings Kiwis can take part in are:

Monday, 7:30 PM Life Point Church, 61 Hopper Street, Mount Cook, Wellington, N.Z. (North Island)
Tuesday, 7:00 PM Aftercare Trust, 153 Thames Street, BNZ Bldg, Oamaru, NZ (South Island)
Wednesday. 6:00 PM Catholic Services, 42 MacAndrew Road, Bart Winters Room, Dunedin, NZ

A short history of the place

Gamblers Anonymous has a long history behind it, the first meeting taking place in 1957, in Los Angeles. It all started with two men who face problems related to betting, but over the years, the organisation has grown and ended up operating in several territories.

Current-day activities

Now, more and more people are joining group sessions where they sit and talk openly about gambling issues that everyone has. The main purpose is for people to become comfortable to speak openly about their struggle, and engage into a productive activity to stop gambling.

3. Be Gamble Aware

Be Gamble Aware

Phone Other support methods
0808 8020 133 Live Chat

4 details to remember:

  • Be Gamble Aware is a UK-based institution with various programs that can help gamblers who may feel they are not playing for fun anymore.
  • Their services are free of charge, and the support is confidential.
  • They can offer both one-to-one and group counselling, depending on what you prefer.
  • Their support is available 24/7, and it comes free of charge.

Local Organisations dedicated to solving gambling addiction

Residents of New Zealand who feel the need to seek help from a certified person can contact one of the organisations below at any time. In addition to individual support, many of them also offer group physical encounters.

4. PGF Services – Counseling Advice Support

PGF Services – Counseling Advice Support

Email Phone Address
[email protected] 0800 664 262 128 Khyber Pass Road, Grafton, Auckland 1150

Their working hours are between 8:30 AM to 5:00 PM (Monday to Friday).

PGS Services offers support for gamblers and their family, counselling those who are experiencing problems with gambling. Their team of specialists provides guidance towards a healthy path and raises awareness of gambling harm.

5. Oasis – Reducing Gambling Harm

Oasis – Reducing Gambling Harm

Here are your ways of contacting them:

Back in time

This organisation comes to the aid of all people who need help with a problem related to betting, whether it is them or someone dear.

The Salvation Army Oasis started its activity back in 1997 and has centres in Auckland, Hamilton, Tauranga, Wairarapa, Wellington, Christchurch and Dunedin.

6. Te Ranghihaeata Oranga – Gambling Recovery Service

Te Ranghihaeata Oranga – Gambling Recovery Service

Email Head Office Confidential help Helpline SMS
[email protected] Hastings is 210 Lyndon Road West 06 876 6267 Gambling Helpline: 0800 654 655

Maōri Gambling Helpline: 0800 654 656

Pasifika Gambling Helpline: 0800 654 657

Debt Gambling Helpline: 0800 654 658

Youth Gambling Helpline: 0800 654 659

022 043 5346

Who organizes this help centre?

This service was founded by the Ministry of Health and aims to prevent and minimise gambling harm in the communities from New Zeeland. Te Ranghihaeata Oranga offers free advice, counselling and support.

CasinoAlpha teaches you to protect your children from harm!

There are many ways to protect your child from gambling problems, including getting in touch with a responsible gambling institution. Most of the organisations take care of kids that faces gambling problems. However, what makes this institution stand out is the fact that they have a separate line made especially for the youth.

7. Mapu Maia – Pacific Counselling

Mapu Maia – Pacific Counselling

Phone Text Address Email Others
0800 21 21 22 3022 128 Khyber Pass Road Newmarket, Auckland 102 [email protected] Contact form

Mapu Maia organisation provides services in all contexts, such as physical, emotional and spiritual. Those in need of help can take advantage of private counselling and even group therapy offered by a team of specialists. The services are free, and the clinic can provide at-home assistance.

8. Nga Manga Puriri

Phone Email Address
021 433 288 [email protected] 412/5 Kamo Road, Whāngarei

Nga Manga Puriri offers professional treatment, advice and support that is free of charge. You can meet with one of their counsellors in a place preferred by you, or you can attend the weekly “Living Well” group that takes place in Whangarei. Besides the contact details below, you can book a session with them by filling the form from their platform. There is also a live chat on the site where you can have a quick chat.

9. Woodlands Trust New Zealand

Woodlands Trust New Zealand

Phone Office administration Facsimile Email Address
0800 333 122 +64 3 384 1052 +64 3 384 1075 [email protected] 309 Johns Road, Northwood, Christchurch 8051

This charitable organisation assists all New Zealand people that are facing gambling problems. Woodlands Trust New Zealand offers one-day seminars, group therapy courses and various other programs.

10. Addiction Advice and Assessment Services

Addiction Advice and Assessment Services

Phone Mobile Free Phone Fax Email Address
(03) 548 2230 021 0226 0819 0800 263 457 (03) 548 4056 [email protected] Room 10 (upstairs), 159 Hardy Street, Nelson 7010

This organisation provides support for gambling problems, and their locations can be spotted in Nelson-Tasman and Marlborough regions. They offer community-based support to various age groups, including youth, adults and older people.

Mental Health Organizations that include Gambling Programmes

Even if their main specialisation is not about gambling problems, these institutions have well-defined programmes to help you and your family.

11. The Health Promotion Agency

The Health Promotion Agency

Phone Email Address
(04) 917 0060 [email protected] 101 The Terrace Wellington 6011

7 Ellerslie Racecourse Drive, Greenlane East Auckland 1051

120 Hereford Street Christchurch 8011

12. Smart Recovery – Life beyond addiction

Smart Recovery – Life beyond addiction

This is a 24/7 free-phone service where gamblers can request support or various information. Although their main focus is not gambling addiction – being an agency that takes care of various mental health issues, HPA has a well-developed program that can help at-risk gamblers.

Smart Recovery will help address any type of addiction, including gambling. This organisation has a few locations around the globe, New Zealand not being included. Kiwi people must enter the site and fill in the contact form. A representative will get in touch with you as soon as possible.

13. Raukura Hauora o Tainui

Phone Email Address
(09) 263-8040 [email protected] 47 Druces Road, Wiri, Auckland 2104

This clinic’s problem gambling services offer things such as:

  • Counselling;
  • Follow-up support;
  • Ten weeks programs.

Raukura Hauora o Tainui can also create a special program that meets the needs of an individual or a group.

14. Hapai Te Hauora – Maori Public Health

Hapai Te Hauora – Maori Public Health

Phone Fax Address Email
09 520 4796 09 520 4796 6-8 Pioneer Street, Henderson, AUCKLAND [email protected]

Hapai Te Hauora has three major objectives:

  1. Awareness-raising in communities;
  2. Supporting communities;
  3. Policy development.

The organisation provides information and support on many mental health issues.

15. Waitemata – District Health Board

Waitemata District Health Board

Phone Fax Email Address
(09) 845 1810 (09) 845 1840 [email protected] 409 NEW NORTH ROAD, KINGSLAND, AUCKLAND

As part of the various services this clinic offers, the TUPU program comes to aid people who are confronted with problems related to alcohol, drugs, or betting. Those in need can take advantage of various free treatments and interventions to complete their journey towards a healthy lifestyle.

16. Nga Kete Matauranga Pounamu – Charitable Trust

Nga Kete Matauranga Pounamu – Charitable Trust

Phone Free Phone Fax Email Address
(03) 214 5260 (0800) 925 242 (03) 214 5262 [email protected] 92 Spey Street, PO Box 1749, Invercargill

This organisation deals with the prevention and minimisation of gambling harm. They offer support to people over 18 years old that deal with gambling problems or are affected by someone else’s problems.

17. arc Counselling Services

arc Counselling Services

Phone Help Line Fax Email Address
0800 227 5272 0800 842 846 (07) 377 1138 [email protected] 129 SPA ROAD, TAUPŌ

arc Counselling Services is a health board funded by specialists in the field, providing counselling on different matters. They offer support via physical meetings, phone calls and zoom. The counselling can be given in private sessions and group meetings.

18. Ngati Toa Rangatira

Ngati Toa Rangatira

Phone Fax Email Address
(04) 237 6057 (04) 237 6058 [email protected] 227 BEDFORD STREET, CANNONS CREEK, PORIRUA

Ngati Toa Rangatira comes with services free of charge. Their problem gambler counsellors are available between 9:00 AM – 5:00 PM, Monday to Friday.

19. Addiction2life


Phone Email
022 622 6159 [email protected]

This organisation can help you with a private treatment plan to help you get over your gambling problems. Support can be given in private in a face-to-face meeting or online, depending on how to patient prefers.

20. Capri Sanctuary – A Private Country Residence

Capri Sanctuary – A Private Country Residence

Phone Fax Email Address
(09) 298 8833

0800 227 741

(09) 292 7509 [email protected] 42 WALTERS ROAD, KARAKA, AUCKLAND

Capri Sanctuary is opened 24 hours, 7 days a week. Their team of experts will help you manage the problem you are confronting with. To find out what costs their services include, contact them in private.

21. Tui Ora – Let Unity Prevail

Phone Email Address
(06) 759 4064

(06) 278 6603



Tui Ora services are free of charge and offer services for different age categories. Given that more and more people in New Zealand are addicted to betting, this problem has begun to as well.

Gambling can affect kids, don’t’ let it!

This kind of situation can be prevented using various methods we carefully selected for more details. However, if the situation worsens, organisations like Tui Ora specialise in offering support to young people who confront gambling problems.

22. Allen Carr’s Easyway

This clinic has helped many people overcome various mental problems and addictions. Among these people are even celebrities like Ellen DeGeneres, Sir Antony Hopkins and Pink.

They activate in this industry for more than 35 years, and they have clinics in over 50 countries around the globe, including New Zealand. You can take advantage of their online program that comes in 3 parts.

Gambling addiction is a real problem that can affect you and your loved ones around you. These associations have been set up to help anyone who feels the need for help in this regard. Do not hesitate to contact the proper organisation if you feel that you are facing such problems.


Elena Buzincu
AuthorElena BuzincuSenior Author & Editor at CasinoAlpha

Elena is always ready to help players make their best gambling decisions. She already has a great understanding of what they are looking for in an online casino, and what this industry is about, but she knows there’s much more to discover. She's hoping that someday she will travel to Asia to learn about that unique gambling scene too.