Flaming Casino Review & Promo codes

Registration process

As always, to fully access a gambling site’s offerings, Kiwis must make an account. The process is easy to follow and quick, with the following details necessary to move forward:

• Full name.
• Full physical address with zip code as well.
• Place of birth and nationality.
• Choose a password.
• Opt whether or not to receive notifications on Flaming Casino promotions.

There is no username here, as Kiwis will have to use only their email to log back in. In any case, in the Personal Information section found under the My Account bar, NZ players can change their password at any time.

KYC verifications

Kiwis are not required to complete the Know Your Customer verification right after making their account. Yet, this process will be triggered when a withdrawal is requested. So, below are the documents and their purpose:

• ID verification – an ID card, passport, driver’s license.
• Address verification – utility bill, bank statement.
• Payment verification – front and back photo of the card used to deposit.

User experience

Another essential part of this Flaming Casino review was testing the site’s performance across different devices, internet connections, and browsers. In the table below are the specifications that we used:

Desktop

For the desktop website version, we’ve especially looked at the following points of reference, which we think make up the whole experience:

• How it looks.
• Interface accessibility.
• Overall performance.

Website design

Kiwis are sure to appreciate the warm colour palette of the site, considering that the name itself is a giveaway for this. Taking on a flame-like theme, the pages are imbued with variations of oranges, blending nicely with the white background.

Combined, they adopt a playful and professional look, which is in no case tiring to the eyes or potentially redundant after spending too much time.

What lacks here are additional graphical effects, such as 3D animation for hovering over games or certain bars to have a loading-up effect, but these are just nitpicking.

Interface and general navigation

Besides having an appealing look, a gambling side needs to properly manage the many pages and features that naturally come with the industry.

In this case, it does not disappoint. Kiwis will find an intuitive interface that holds the player’s hands. The account details are forthright and include all the responsible gambling tools available with their variations.

Game navigation

All the game types are put side by side in a bar. There are no situations of specific titles taking place in a category they don’t belong to, except for living casino games in the table games section.

Besides, Kiwis can filter games by their providers via a button near the game categories bar. If that is not enough, the search button at the top should help even more.

Performance issues

Lastly, the performance of this betting website is more miss than hit.

Most of all, the loading times are very long and very common, with each button press needing some time before anything can adequately come up on the screen. This also applies to the bar attached to the account icon.

Sometimes, loading times can be mistakenly thought to be freezes. In some cases, our browsers flat out stopped responding for anything to load up. Such problems are sure to become frustrating for many users quickly.

Another common occurrence is lines of codes loading up first, which remain visible for some time.

Mobile

Kiwis that enjoy gambling while commuting or are not avid computer users will find a more stable platform in the mobile website version, but not by much.

The interface has been optimised to accommodate the expected smaller screens, with little to no changes. Indeed, nothing was warranted as the interface was already minimalistic and helpful.

Performance is better, with loading times a bit faster, but lines of codes may still appear before any written text.

All in all, the mobile port is the better option for gamblers that wish to get into this website.

Unfortunately, there are no downloadable apps for Android and iOS.

VIP and Loyalty

Kiwis will find both a VIP and Loyalty system here, so for this Flaming Casino review, our experts took their time in analysing them.

VIP

Right off the bat, we have to mention that this VIP is invitation-based. The customer support will then contact Kiwis that qualify to be members. Still, there is nothing to be found in the criteria of choosing.

The benefits of this VIP are listed, though, and they are:

• Unique Flaming Casino promotions.
• Faster withdrawal processing times.
• Exclusive tournaments.
• Invites for certain events.
• Dedicated VIP account manager.

The VIP falls short for the following reasons

• There are no special terms and conditions, so there is little to no actual information on the VIP.
• We have to mention how hard it is to find the VIP. It is noted only once in the terms and conditions, and there is no associated button for it. To see it, Kiwis have to go to the promotions tab.

We see this situation as a lack of transparency. We believe that the site should, in any case, be more thorough with such an essential part of any online gambling site.

Loyalty

The Loyalty scheme for this betting site is more of a more advanced cashback bonus. It is based on points accumulated while playing, with the rate being 1 point for each NZ$1 lost.

The cashback is then dependent on the amount of money lost within a week. In the site’s terms, a week lasts from Friday to Thursday.

There are 20 loyalty levels, and each level is calculated on the same weekly basis. Hence, it resets at the end of the period. By way of example, the highest Loyalty rank means losing NZ$10000 and rewards a 25% cashback.

Further, Kiwis must have their money balance under NZ$1 to be eligible for cashback. The minimum amount the site can give back is NZ$5.

Claiming the cashback

The cashback also has to be claimed from within the My Account section. Not being active for a week means not receiving any cashback.

Responsible gaming

The last focus in the current Flaming Casino review is the responsible gambling tools and what other features Kiwis should expect to find here.

At the top of the list, gamblers will find the following in their Limits section within their accounts:

• Deposit limits.
• Loss limit.
• Wagering limit.
• Freeze account.
• Session length limit.

All tools have specific variables, with punters able to insert custom amounts and lengths for most of them, allowing for more precise limits.

Additional instruments

There’s also a bet history bar alongside a transaction history one, which is excellent in allowing Kiwis to better assert their whole gambling situation.

On the responsible gambling page, Kiwis will stumble upon the following features:

• Gambling control tips.
• Links to gambling associations, such as Gamcare and Gamblers Anonymous.
• Self-assessment test powered by Gamcare.

Self-exclusion

Another essential feature is the self-exclusion tool.

Kiwis can either contact customer support to enact this or do it themselves via the Limits bar in the account section, which also presents the following periods:

• 6 months
• 12 months
• Permanent

Once again, the website could have been more forthright and explained how self-exclusion works in their particular case. Other than just mentioning that an account is closed until the period passes.