Betsafe logo

Betsafe Review & Promotions List

Casino Rating:

This Betsafe casino review will inform Kiwi users regarding all relevant casino information. We will tell you about account management, transactions, games, and Betsafe promotions waiting for their user.

Betsafe logo
Betsafe’s browser version is elegant and professionally designed. It manages to highlight the many features the casino provides. As for mobile users, you get dedicated casino apps for both Android and iOS devices. The former you must download from Betsafe’s website, while the latter is available on the App Store. And, going back to desktop users, you also get a downloadable Poker app.
Deposits & Withdrawals
We have thoroughly analysed the transaction methods and procedures for Betsafe. New Zealander users can utilize some popular payment methods, such as Visa cards, Neteller, or Skrill Moneybookers for both their payments and withdrawals. Note that the banking tabs will clearly inform you of the transaction limits for each option. The payment processing time is 24 hours.
We can safely say that the website has one of the best game catalogues on the New Zealand market. You get to choose from over 2100 pokies. As for the Live Casino, you can pick from 112 activities, including Live Roulette, Blackjack, Baccarat, and more. You will also find each game version among the 62 table games. And with Sports betting and Betsafe Poker, the range of activities is nigh endless.
Bonuses wise, Betsafe lacks in variation. Kiwi players can choose among three different welcome packages, available either for the Sportsbook, the Casino, or for Poker. Additionally, Betsafe has one cashback promotion for Live Casino games.
Customer Support
Betsafe has it all in the Customer Assistance area. You can contact the casino's award-winning support team via phone line, email or the 24/7 Live Chat feature. The agents are competent and well informed. We never found ourselves in a situation in which they could not lend a helping hand.
  • Betsafe holds a license granted by the Malta Gaming Authority.
  • It is licensed by the Swedish Gambling Commission.
Min. deposit Min. Withdrawal Max. cashout Payout time Game types Slot games Live dealer games Licenses Bonus Vip program
NZD10 NZD20 NZD1000000 1 day Baccarat, Bingo, Blackjack, Craps, Jackpots, Live Baccarat, Live Blackjack, Live Casino, Live Roulette, Online lottery, Poker, Progressive, Roulette, Scratch cards, Sic Bo, Slingo, Slots, Sports betting, Table games, Video Poker 2100 112 Malta Gaming Authority, Swedish Gambling Authority 100% up to NZD100 No
  • Scratch cards Scratch cards
  • Sic Bo Sic Bo
  • Progressive Progressive
  • Roulette Roulette
  • Bingo Bingo
  • Poker Poker
  • Live Casino Live Casino
  • Table games Table games
  • Live Baccarat Live Baccarat
  • Live Blackjack Live Blackjack
  • Jackpots Jackpots
  • Craps Craps
  • Blackjack Blackjack
  • Slingo Slingo
  • Live Roulette Live Roulette
  • Slots Slots
  • Online lottery Online lottery
  • Video Poker Video Poker
  • Baccarat Baccarat
Deposit options Min deposit Accepted currency Payout options
ecoPayz, Neteller, Skrill Moneybookers, Visa NZD10 BGN, CAD, EUR, NOK, NZD, PEN, PLN, SEK, USD ecoPayz, Neteller, Skrill Moneybookers, Visa

Betsafe Review Table of Contents

Betsafe Promotions

The Betsafe promotions will make you want to join the platform and stay there for a while. Our Betsafe casino review will take you through the best practices for such offers so that your enjoyment is never cut short.

Read more

The casino will award each Betsafe offer only once per player. Also, you will activate it only once you top up your balance with real funds.

Nonetheless, any money awarded received from a Betsafe offer is kept separately from your added cash in a Bonus Balance. The same will also happen to your winnings generated from said money.

Wagering and Game Contributions for Betsafe Promotions

This practice is employed because the Betsafe offer funds are withdrawable only by completing specific wagering requirements in a given time.

Each game has a different contribution to these obligations:

Game Types Betsafe offer wagering contributions
Pokies 100%
Betsafe Live Casino Games, excepting Dream Catcher 15%
Casino Hold’Em, Red Dog, Pai Gow, Poker Games, Oasis Poker & Texas Hold’Em Poker Games 10%
Baccarat, Video Poker, Pontoon, Beat Me, Punto Banco Games, Blackjack Games, except for Live Blackjack 5%

Some games, including Jimi Hendrix, Beautiful Bones, and Wolfpack Pays, have no contribution to wagering requirements for Betsafe promotions.

Betsafe Promotions: Dos and Don’ts

All Betsafe promotions require you to respect a maximum bet restriction of NZ$6 per round and NZ$0.50 per bet line.

Additionally, there are certain practices regarding promotions considered to be unfair.

Engaging in any of them will negate both prizes and winnings. These include:

  • Claiming and using Betsafe promotions across multiple casinos owned by the Betsson group.
  • Using technical bugs related to a Betsafe offer.
  • Opening multiple accounts to claim extra incentives.

Claimable rewards come in many flavours, each having its own set of rules. Check the offer guide we provide in our Betsafe casino review to know the basics for all deals.


System bets do not count towards the wagering requirements for a Betsafe offer.

Free Spins and Cashbacks

Being many Kiwi players’ favourites, free rotations are an essential part of any promotion. Note that any free spin Betsafe offer has a wagering of 35x.

Although several games don’t allow the use of free spin winnings, such as Dead or Alive, Jokerizer, or Motorhead, generally, game contributions apply. You don’t need to check the complete list constantly. Your balance will only show for eligible games.

Although awarded for free, any winnings generated are money originating from a Betsafe offer and require to be wagered accordingly. The winnings for free spins awarded in a no deposit Betsafe offer similarly are capped at NZ$100.

Be aware

Betsafe has a shorter period of three days for using free rotations. It is considerably lower than for other casinos.

Welcome Betsafe Offer

The Welcome Betsafe promotions have a standard 35x wagering requirement Kiwi players must complete within seven days.

Any accrued winnings return to your Bonus Balance and are subject to the same wagering.

Note that the funds awarded as part of the welcome Betsafe offer are eligible for Casino, Sportsbook, or Poker.

You will find all three welcome Betsafe promotions in the designated tab. The awards and their conditions will differ. Make sure to check each Betsafe offer before claiming one.


Complete your wagering in time. Betsafe has a shorter requirement completion time.

Read less





What Betsafe gives you:

100% up to NZ$100 and 100 spare rounds on the ‘Gates of Olympus’ pokie.

What are the Conditions:

  • Although Betsafe casino allows a minimum deposit of NZ$10, you must deposit NZ$30 or more to also claim your free rounds.
  • All free funds need to be wagered 30 times within 30 days. You will see this sum in your Locked Money balance. Your spare rounds need to be wagered 35 times in 3 days.
  • Play games that contribute to your wagering. Some games also contribute less to your requirements.
  • You need to respect the maximum bet limit of NZ$6 per bet, or NZ$0.50 per bet line. The rounds have a value of NZ$0.10.

How to Proceed:

Deposit at least NZ$30 to receive the full offer. Do not use Neteller and Skrill Moneybookers for the transaction.

Select the welcome offer in the deposit tab.

Once you get your rewards use them on eligible games. You must also wager your spare round winnings on games from the Casino or Mobile Casino.

You’ll find the offer and the complete terms and conditions on Betsafe casino’s website.

ecoPayz Visa


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Casino Overview

Slots Slots Betsafe
Live casino Live casino Betsafe
Fast withdrawal Fast withdrawal Betsafe
VIP program VIP program Betsafe
Company name:
BML Group Ltd
Registration number:
Online since:
'Betsson Experience Centre', Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta

Malta Gaming Authority:
Swedish Gambling Authority:

Having previously consolidated its position on the market by way of operations such as the £26 million acquisition of NetPlay TV or the more recent overtaking of Gaming Innovation Group’s assets, its parent company has set on a steady road to sustained growth.

It has also taken an interest in the esports scene, announcing a three-year sponsorship agreement with Godsent in 2020.

The site holds accreditations from two of the strictest iGaming regulators. Thus, we can surely attest in our Betsafe casino review that the service is safe and secure for all Kiwi users.

Registration process

The first step in signing up is providing all the relevant details. These include your full name, current New Zealand address, date of birth, gender, and contact details.

Pay extra attention to each step, as Betsafe will verify your details.

Besides your relevant info, Betsafe permits you to choose your login details and, more importantly, the currency you wish to play in.

Unfortunately for Kiwi players, the New Zealand Dollar is not among the currently available currency.

Once you get access, the site allows you to pick your desired welcome Betsafe offer.

Be Aware

Kiwi users’ currency defaults to the Euro, although Kiwi accounts may choose any other. Betsafe will convert your New Zealand Dollar deposits to your account’s option.


  • You need to verify your email by clicking the link sent to you by Betsafe.
  • Betsafe has zero-tolerance for setting up multiple profiles. It will close duplicates, and if you have deposited funds in additional accounts, these will be transferred to your first one. Nonetheless, Betsafe will deduct an administrative fee of 10% of the sums.

Keeping Your Account

The first steps to making a Kiwi Betsafe profile eligible for use in the long term would be completing the casino’s various verification measures.

You will need to provide some proof of age in the form of an ID or similar documents via the Verification tab found on your profile page.

Similarly, Betsafe will make sure that the funds you provide are yours and earned legitimately.

We stress that you must not provide external access to your profile, willingly or not.

There are some steps to take to recuperate your account and balance.

Firstly, you can change your password if you still have access to the platform. Otherwise, you can always contact the customer support team and request help, following some verifications.

Be aware

Betsafe will penalise you with 10% of your overall balance, or NZ$ 30, for every different account you open. The higher sum applies.

Betsafe could perform third-party verifications against your name. This means that they might check databases available in New Zealand and suspend your account for several reasons.


The casino shares no responsibility for damages incurred from third-party access.

Account Inactivity

You could become inactive on the casino’s platform due to multiple reasons. Whether it is willingly or from negligence, your lack of activity attracts some penalties.

Betsafe will deem a Kiwi profile to be inactive after 12 months of not accessing or logging into the platform. You shouldn’t fear that your forgetfulness will immediately damage your profile. Betsafe will notify you via email 30 days before declaring your state to be inactive.


Betsafe will subtract a NZ$ 5 monthly fee from a New Zealand inactive account’s balance. Once its balance hits zero, Betsafe could immediately suspend the profile.

User experience

All the Betsafe promotions and games available for Kiwi players would amount to nothing if the actual platform were a burden to play on.

Thus, our Betsafe casino review will describe user experience considerations.

To make our assessment relevant to many users from New Zealand, we utilise various devices and connectivity environments.

These are our specifications:

Device Internet Browser
DELL Inspiron 3500 G3 Wi-Fi Google Chrome, Microsoft Edge
iPhone 11 Wi-Fi, 3G, 4G Safari, Google Chrome, Opera
iPad Pro Wi-Fi, 4G Google Chrome, Microsoft Edge, Opera


Opting for a minimalist combination of dark tints punctuated by red nuances, Betsafe is a joy for your eyes.

You might not immediately recognise it as an online casino from its design. Although it has put a more significant effort in the sports betting direction, the platform’s design is more than optimised for all your gambling activities.

Navigating the tabs and finding the one game you are looking for or the Betsafe promotions you with to claim proves as simple as walking in the park.


Although the website not being designed for mobile accessibility, Betsafe has developed mobile casino apps for both Apple and Android devices.

No matter the platform of your choice, you should know all the details of the platform’s practices. Thus, we recommend that you read our Betsafe casino review to make informed choices.


Cash-outs on specific bets may be available solely through the Betsafe app.


Suppose you’re using an Android mobile device. In that case, there are extra steps you need to follow due to some restrictions Google Play Store enforces.

Firstly, you must allow your device to install apps from unknown sources.

You can do so in the Security section found in your settings. Finally, Betsafe provides you with the app on its website.


Apple mobile users have an easier time, as the app is downloadable directly from the App Store. Look for ‘Betsafe & Betting’, and you should find it.

Sadly, you’ll encounter many low customer reviews that contribute to its 1.6-star overall rating.

While some are unfounded or unmotivated, we cannot ignore the number of customers drawing attention to the slow, buggy, or generally poor performance the app has.


Betsafe has a selection of well over 2000 games, never mind all the additional betting activities to engage with. Compared to other NZ gambling sites, Betsafe is one of our top real money pokies sites rooster and live casinos list.

Our Betsafe casino review will highlight all relevant details regarding these options.

Whether you’re looking for all the fresh experiences by browsing around the New Games or going for an exact game in mind, Betsafe provides.

These games are offered by several renowned providers, including Pragmatic Play, Playson, or Evolution Gaming.


Bet cancellations are solely at Betsafe’s discretion. Don’t make hasty wagers.


With around 2000 possibilities available for New Zealand accounts, pokies form the backbone of Betsafe’s offer.

You will probably spend some time with games, such as Play’n Go’s Book of Dead, especially if you decide to benefit from the Betsafe promotions available to Kiwi players.

When in doubt, try some popular entries, like NetEnt’s Starburst.


Betsafe has various high RTP games in their offer, such as the case for Dead or Alive and 300 Shields Extreme. This means that, although riskier, Betsafe’s pay-outs are also a lot greater.

If you feel that your time on the website is growing stale, try to pay a visit to the new entries. This category updates weekly, so you are sure to find something there.


Jackpot games are generally the place for winning big, so make sure to check the category of such games offered by Betsafe.

You should find it easy to navigate the designated tab, as you can quickly sort the available games, either by name, popularity, or prize amount.

Each variant displays the current winnable amount so that you can decide on the game at a glance.

While winning is always subject to fortune, note that, as recently as in May of 2020, Mega Moolah, a progressive jackpot game from Microgaming, has awarded a substantive sum of NZ$7.7 million to one of its lucky players.

Lastly, check the daily jackpot offers, from time to time, via its designated tab.

Live Blackjack

Betsafe provides 33 Live Blackjack titles. These come from either Evolution Gaming or Playtech.

Game types and rules do vary greatly, from one entry to the other. Luckily, each game provides some relevant information via its thumbnail.

You can glance at:

  • The upper and lower betting bounds.
  • Whether the game room is open.
  • The game’s provider.
  • The live dealer’s name.

Once you choose one game, the interface will inform you of the number of active players, the overall duration and ending time, the prize pool, and points rules.

Each game also has instructive tabs.

Live Baccarat

As for Live Baccarat, you can play 16 different games.

Here, you encounter the exact pleasant implementation. However, the betting bounds have a smaller variety.

Most Live Baccarat games will have NZ$1 as the lowest bet.

The maximum placeable wager generally sits at NZ$30000, with only Dragon Tiger Baccarat having it at NZ$15000.

You will also find Super Sic Bo, Andar Bahar, and Dragon Tiger games in the Live Baccarat category.

Live Roulette

Betsafe’s main chunk of live dealer games is dedicated to Live Roulette. You get a total of 38 entries to choose from.

These come from Evolution Gaming, Playtech, Authentic Gaming, and Real Dealer Studios.

For the latter developer, Kiwi players should remember that its four games are in a category separate from the main Live Roulette tab.

Titles from Evolution Gaming and Playtech still show all relevant information in their thumbnails. This is not the case for those developed by the other two Live Casino providers.

The upper betting limits generally stay at NZ$10000, while the lower bound can vary between NZ$0.10 and NZ$1.

Table Games

Betsafe has 62 table game variants, just for New Zealand users’ enjoyment.

With various games, such as Roulette Relax from Relax Gaming, Evolution Gaming’s Red Tiger First Person, or Play’n Go’s Casino Hold’em Poker, be sure to browse around the category.


Poker has a dedicated tab. There you can see Betsafe’s games available for Kiwi users, the currently open tables, online players, and tournament details. Additionally, you may want to download the Betsafe Poker desktop app for a smoother experience.

Kiwi players will find the same big-name providers and their enchanting games. Although more restrained, the interface design is elegant and informative.

Look around for the fully 3D rendered games Betsafe provides in this category.

Game providers

1X2 Gaming 1X2 Gaming
2By2 Gaming 2By2 Gaming
4The Player 4The Player
Adoptit Publishing Adoptit Publishing
Ainsworth Ainsworth
Alchemy Gaming Alchemy Gaming
All41 Studios All41 Studios
Asylum Labs Asylum Labs
AuthenticGaming AuthenticGaming
Bally Bally
Barcrest Barcrest
BB Games BB Games
Betradar Betradar
Big Time Gaming Big Time Gaming
Blueprint Gaming Blueprint Gaming
Booming Games Booming Games
Bulletproof Gaming Bulletproof Gaming
Crazy Tooth Studio Crazy Tooth Studio
Design Works Gaming Design Works Gaming
DreamTech DreamTech
Electric Elephant Electric Elephant
ELK Studios ELK Studios
Evolution Gaming Evolution Gaming
Eyecon Eyecon
Fantasma Games Fantasma Games
Fortune Factory Fortune Factory
Foxium Foxium
FugaGaming FugaGaming
GameArt GameArt
Gameburger Gameburger
Games Inc Games Inc
GamesLab GamesLab
Gamevy Gamevy
Gamomat Gamomat
Genesis Gaming Genesis Gaming
Genii Genii
Golden Rock Studios Golden Rock Studios
Green Jade Green Jade
GreenTube GreenTube
Habanero Habanero
Hacksaw Gaming Hacksaw Gaming
High 5 Games High 5 Games
Ingenuity Ingenuity
Inspired Gaming Group Inspired Gaming Group
Iron Dog Iron Dog
iSoftBet iSoftBet
Jade Rabbit Studios Jade Rabbit Studios
Just For the Win Just For the Win
Kalamba Kalamba
Leander Games Leander Games
Leap Gaming Leap Gaming
Lightning Box Games Lightning Box Games
Live5 Gaming Live5 Gaming
MahiGaming MahiGaming
MaxWin Gaming MaxWin Gaming
MetaGU MetaGU
MGA Gaming MGA Gaming
Microgaming Microgaming
Neon Valley Studios Neon Valley Studios
NetEnt NetEnt
NextGen Gaming NextGen Gaming
Nolimit City Nolimit City
Northernlights Northernlights
Novomatic Novomatic
Old Skool Studios Old Skool Studios
Oryx Gaming Oryx Gaming
Pariplay Pariplay
Peter and Sons Peter and Sons
PG Soft PG Soft
Plank Gaming Plank Gaming
Play'n Go Play'n Go
Playson Playson
Playtech Playtech
Playzido Playzido
Pragmatic Play Pragmatic Play
Present Creative Present Creative
Probability Jones Probability Jones
Pulse 8 Pulse 8
Push Gaming Push Gaming
Quickspin Quickspin
Real Dealer Studios Real Dealer Studios
Realistic Games Realistic Games
Red Tiger Gaming Red Tiger Gaming
Red7 Red7
Reel NRG Reel NRG
ReelPlay ReelPlay
Reflex Gaming Reflex Gaming
Relax Gaming Relax Gaming
Ruby Play Ruby Play
Seven Deuce Gaming Seven Deuce Gaming
SG Digital SG Digital
Side City Studios Side City Studios
Sigma Gaming Sigma Gaming
Silverback Games Silverback Games
Skillzz Gaming Skillzz Gaming
Slingo Originals Slingo Originals
Snowborn Snowborn
Snowcat Snowcat
Spin Play Spin Play
StakeLogic StakeLogic
STHLM Gaming STHLM Gaming
Stormcraft Stormcraft
Sunfox Games Sunfox Games
Synot Games Synot Games
The Games Company The Games Company
Thunderkick Thunderkick
Touchstone Gaming Touchstone Gaming
Triple Edge Studios Triple Edge Studios
TrueLab TrueLab
Wild Streak Wild Streak
World Match World Match
Yggdrasil Gaming Yggdrasil Gaming
YoloPlay YoloPlay
Show more Show less

Betsafe vs. Market Standards

Min. deposit

Industry standard: NZ$10

Min. withdrawal

Industry standard: NZ$10

Max. cashout

Industry standard: NZ$5,000

Payout Time

Industry standard: 2 days

1 day
Register time

Industry standard: 2 Mins

1 min
KYC Time

Industry standard: 2 days

1 day
Slot games

Industry standard: 500


Industry standard: 100% up to NZ$200

100% up to NZD100
Casino Rating Min. depositMin. withdrawalMax. cashoutPayout TimeRegister timeKYC TimeSlot gamesBonus


NZD10NZD20NZD10000001 day1 min1 day2100100% up to NZD 100


NZD10NZD20NZD10000001 day2 mins1 day2000200% up to NZD 50
Ruby Fortune Casino

Ruby Fortune Casino

NZD5NZD50NZD1000000+3 days3 mins3 days450100% up to NZD 250


NZD10NZD1NZD10000001 day3 mins1-2 days2500-


NZD20NZD20NZD100003 days3 mins3 days1500100% up to NZD 1200
Gaming Club

Gaming Club

NZD5NZD50NZD1000000+3 days4 mins2 days400-
Spin Casino

Spin Casino

NZD10NZD50NZD10000003 days2 mins+3 days500100% up to NZD 400


NZD10NZD20NZD10000001 day2 mins1-2 days800100% up to NZD 500
Load more

You will need to choose your desired payment option. You then need to provide the relevant information for the method selected. No matter the method, it is obligatory that it is registered in your name.


You will need to verify your identity once you top up a total of NZ$ 2000 within 180 days.

Withdrawal waiting periods vary. Although you can always inquire regarding them with the help of customer support, our Betsafe casino review provides this data.


When using a credit card, Kiwi users need to provide a photo of its front and back. Ensure to cover the CVV/CVV2 number and all digits, except for the first six and last four.

Request a chargeback from Betsafe

Requesting your money be returned following a successful deposit is possible. Betsafe will give back your funds via your deposit method.

However, there are some caveats. Firstly, you might get barred from accessing the website altogether. Also, Betsafe will try to check your identity before the cash return. It will send you two reminder emails regarding this verification.

Finally, chargebacks come with an administrative fee of NZ$50 for New Zealand accounts. You might even run the risk of your balance turning negative. You must pay back any owed sum to Betsafe.

We do not recommend requesting chargebacks.

As for how Kiwi users should correctly recuperate funds, read the following guide to withdrawing money we provide you in the Betsafe casino review.

The way to withdraw your funds

Requesting any sum entails you have made a previous deposit equal or higher than the amount being withdrawn. Additionally, the casino requires you to use the same method you did for payments.

You may withdraw any amounts present in the ‘Available to Bet’ balance by going to the designated Withdrawal tab. You cannot, however, withdraw funds while having outstanding bets.


Betsafe has a maximum daily pay-out of NZ$ 50000. The sum is considerably more significant than the limits most Kiwi casinos impose.

Before a successful Betsafe pay-out, you need to complete additional verifications of your identity and Kiwi banking methods employed.

Although the casino stipulates a tax for multiple withdrawals, it provides precise details regarding this limitation. While being commendable for its transparency, remember that there aren’t many online casinos with the tax Betsafe enforces on multiple pay-outs.

Be aware

  • Betsafe’s fee for more than 25 pay-outs within a month is the larger among 2% of the transaction amount, and NZ$ 5.
  • Trying to withdraw the funds before completing the obligations of Betsafe promotions will deprive you of both the received awards and subsequent winnings.

Payment Min deposit Max deposit Min withdrawal Max withdrawal Withdrawal_time
ecoPayz NZD10 NZD10000 NZD30 NZD10000 2-5 days
Neteller NZD10 NZD45000 NZD20 NZD45000 1 day
Skrill Moneybookers NZD10 NZD45000 NZD20 NZD10000 1 day
Visa NZD10 NZD10000 NZD20 NZD10000 1 day


There is no set way of getting into the VIP club, as the decision is taken following an internal review.

In the fortunate event you are chosen, Betsafe will notify you regarding your newly achieved privileges. Until then, keep playing regularly and by the rules.

Still, spending the right amount of time on Betsafe may entitle you to become a VIP player.

You consequently will receive many privileges:

  • Special Betsafe promotions.
  • Dedicated VIP support.
  • Fast-tracked withdrawals.

Still, the most notable must be the personalised Betsafe promotions as they will be explicitly suited for your playstyle. Betsafe is part of CasinoAlpha’s top rewarding casinos due to their promotion and loyalty pages.

Related casinos


Live chat:
Yes, 24/7.

While most Kiwi casinos give you the ability to write them via email or live chat, Betsafe raises the bar by also taking your calls 24/7.

The award-winning support team can help all New Zealand users regarding any issues. The agents are competent and will provide details regarding transactions, account use, Betsafe offer conditions.

Response times vary from one service to another, but here’s a table New Zealanders may use for reference:

Method of contact Response Time
Live chat 30 seconds
Email 30-60 minutes
Calls 15-60 minutes

Note that Betsafe prohibits language deemed to be abusive in any manner and towards anyone.

Requesting help from customer support should be a smooth experience if you refrain from such acts.

Complaints area

Our Betsafe casino review will clarify the overall procedure for disputes.

Before raising a complaint, try arriving at a resolution via available customer service routes.

This might not seal the deal, so you may escalate your complaint via [email protected].

You should get an answer within ten days. The management team will let you know if more time is needed.

No matter the issue, remember that Betsafe’s say is final.


For placing claims regarding transactions, you have six months from the event.

Responsible gambling

Betsafe provides several methods of keeping Kiwi’s gaming on the responsible side.

Our Betsafe casino review will outline all measures and how and when players from New Zealand should use them.

Before considering quitting altogether, consider the following measures you may take:

  • Pay attention to the reality check pop-up.
  • Control your spending with deposit limits. These come in daily, weekly, or monthly varieties.
  • Manage your session durations. Once set, you are notified about your play period by a pop-up.
  • Betsafe offers a Self-Assessment test for customers from New Zealand, which informs them of potential gambling issues upon its completion.
  • You may stop playing for an agreed-on period, ranging from 24 hours up to three months.
  • If you consider the situation to be getting out of hand, consider self-excluding for a more extended period or indefinitely. Note that you cannot access your profile during this time, and you will not receive promotional bonus codes.

Finally, when all else fails, Kiwi users can close their profiles altogether.

You may do so, at any time, by contacting customer assistance.

Betsafe will then refund you all remaining balance via previously used New Zealand banking options.

Be aware

Betsafe might deduct some withdrawal charges when returning your funds.

Suppose gambling addiction is the cause for closure. In that case, Betsafe provides some contacts for organisations that can help New Zealanders, such as GamCare.


  • Limitation increasing or revoking apply only after 24 hours while decreasing it will be immediate.
  • While decreasing limits is immediate, increasing or revoking them takes effect only after seven days.
  • When opting for account closure, you must preliminarily cancel any outstanding offers.


You can deactivate the Reality Check pop-up, although we advise you don’t, as it will not hinder your gambling activities.

Betsafe Review - Pros and Cons

  • Trustworthy iGaming accreditation assuring Kiwi users for its fairness.
  • A vast array of pokies, as well as a pristine Live Casino.
  • Generous welcome Betsafe promotions for new Kiwi accounts.
  • A cashback Betsafe offer dedicated for Live Casino use.
  • Exemplary desktop implementation and design.
  • Downloadable apps for iOS and Android.
  • A dedicated Poker desktop app.
  • Exemplary customer support services via three communication facets.
  • 24-hour processing time for payments.
  • Some Betsafe promotions show constraining practices.
  • Extra fees for making 25 or more withdrawals per month.
  • A NZ$5 monthly fee for inactive accounts.
  • Kiwi users cannot select the New Zealand Dollar as default currency.

How we review

Reviewer Casinoalpha rating Test duration Review Duration Deposit Methods Checked Withdrawal Methods Checked Slots Tested Live Games Tested Published Date Updated Date
4.8 / 5 8 Hours 54 Hours Yes Yes Yes Yes Sep 2021 Sep 2023
Francisc Csiki
Author Francisc Csiki Author & Editor at CasinoAlpha

Betsafe Player Reviews

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